text
stringlengths 13
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dict | prediction
list | prediction_agent
stringclasses 1
value | annotation
null | annotation_agent
null | multi_label
bool 1
class | explanation
null | id
null | metadata
dict | status
stringclasses 1
value | event_timestamp
null | metrics
null |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
Can it automatically top up my account? | {
"text": "Can it automatically top up my account?"
} | [
{
"label": "NEGATIVE",
"score": 0.9927790760993958
},
{
"label": "POSITIVE",
"score": 0.00722086476162076
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 4
} | Default | null | null |
For some reason my card payment didn't work | {
"text": "For some reason my card payment didn't work"
} | [
{
"label": "NEGATIVE",
"score": 0.9997394680976868
},
{
"label": "POSITIVE",
"score": 0.00026048778090626
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 25
} | Default | null | null |
I need a new PIN number. | {
"text": "I need a new PIN number."
} | [
{
"label": "NEGATIVE",
"score": 0.9993543028831482
},
{
"label": "POSITIVE",
"score": 0.0006456599803641438
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 49
} | Default | null | null |
I do not understand why my pass-code is not working. | {
"text": "I do not understand why my pass-code is not working."
} | [
{
"label": "NEGATIVE",
"score": 0.9997308850288391
},
{
"label": "POSITIVE",
"score": 0.00026915178750641644
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 44
} | Default | null | null |
I want some extra physical cards. | {
"text": "I want some extra physical cards."
} | [
{
"label": "NEGATIVE",
"score": 0.9907982349395752
},
{
"label": "POSITIVE",
"score": 0.009201828390359879
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 39
} | Default | null | null |
Why is my card not working anymore? | {
"text": "Why is my card not working anymore?"
} | [
{
"label": "NEGATIVE",
"score": 0.999387264251709
},
{
"label": "POSITIVE",
"score": 0.0006126982625573874
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 14
} | Default | null | null |
Why can't I take cash out of the ATM? | {
"text": "Why can't I take cash out of the ATM?"
} | [
{
"label": "NEGATIVE",
"score": 0.9978949427604675
},
{
"label": "POSITIVE",
"score": 0.0021050770301371813
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 26
} | Default | null | null |
I sent a transfer to a friend that needs it urgently. It has already been 2 hours and still hasn't come through to her. How long does it normally take? | {
"text": "I sent a transfer to a friend that needs it urgently. It has already been 2 hours and still hasn't come through to her. How long does it normally take?"
} | [
{
"label": "NEGATIVE",
"score": 0.9988980293273926
},
{
"label": "POSITIVE",
"score": 0.0011019501835107803
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 66
} | Default | null | null |
What do I have to do to get the contactless to work? | {
"text": "What do I have to do to get the contactless to work?"
} | [
{
"label": "NEGATIVE",
"score": 0.9991856217384338
},
{
"label": "POSITIVE",
"score": 0.0008143818122334778
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 23
} | Default | null | null |
Can you please assist me in Apple Pay, in getting Top Up to work? | {
"text": "Can you please assist me in Apple Pay, in getting Top Up to work?"
} | [
{
"label": "NEGATIVE",
"score": 0.3439224064350128
},
{
"label": "POSITIVE",
"score": 0.6560775637626648
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 2
} | Default | null | null |
I have my card now how do I activate it? | {
"text": "I have my card now how do I activate it?"
} | [
{
"label": "NEGATIVE",
"score": 0.9964205026626587
},
{
"label": "POSITIVE",
"score": 0.0035794912837445736
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 0
} | Default | null | null |
Why does it show that my transfer is still pending? | {
"text": "Why does it show that my transfer is still pending?"
} | [
{
"label": "NEGATIVE",
"score": 0.9980378746986389
},
{
"label": "POSITIVE",
"score": 0.0019621311221271753
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 48
} | Default | null | null |
I didn't make the direct debit payment on my account. | {
"text": "I didn't make the direct debit payment on my account."
} | [
{
"label": "NEGATIVE",
"score": 0.9992089867591858
},
{
"label": "POSITIVE",
"score": 0.0007910859421826899
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 28
} | Default | null | null |
What should I do if my physical card isn't working? | {
"text": "What should I do if my physical card isn't working?"
} | [
{
"label": "NEGATIVE",
"score": 0.9995275735855103
},
{
"label": "POSITIVE",
"score": 0.00047242798609659076
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 14
} | Default | null | null |
How can I find your exchange rates? | {
"text": "How can I find your exchange rates?"
} | [
{
"label": "NEGATIVE",
"score": 0.9991245865821838
},
{
"label": "POSITIVE",
"score": 0.0008754573063924909
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 32
} | Default | null | null |
Everytime I try to prove my identity it won't let me. | {
"text": "Everytime I try to prove my identity it won't let me."
} | [
{
"label": "NEGATIVE",
"score": 0.67952960729599
},
{
"label": "POSITIVE",
"score": 0.32047039270401
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 68
} | Default | null | null |
What reasons would cause my card payment to be cancelled? | {
"text": "What reasons would cause my card payment to be cancelled?"
} | [
{
"label": "NEGATIVE",
"score": 0.9996817111968994
},
{
"label": "POSITIVE",
"score": 0.00031826490885578096
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 53
} | Default | null | null |
What could possibly be the cause of my failed transfer? | {
"text": "What could possibly be the cause of my failed transfer?"
} | [
{
"label": "NEGATIVE",
"score": 0.9996616840362549
},
{
"label": "POSITIVE",
"score": 0.0003383408475201577
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 35
} | Default | null | null |
I was wondering how long does it take for a payment to go thru? It seems my last payment is stuck and hasn't moved. | {
"text": "I was wondering how long does it take for a payment to go thru? It seems my last payment is stuck and hasn't moved."
} | [
{
"label": "NEGATIVE",
"score": 0.999744713306427
},
{
"label": "POSITIVE",
"score": 0.000255336839472875
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 45
} | Default | null | null |
Can I see where my funds come from? | {
"text": "Can I see where my funds come from?"
} | [
{
"label": "NEGATIVE",
"score": 0.9987382292747498
},
{
"label": "POSITIVE",
"score": 0.001261732424609363
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 70
} | Default | null | null |
I'm not in the UK, but can I still get a card? | {
"text": "I'm not in the UK, but can I still get a card?"
} | [
{
"label": "NEGATIVE",
"score": 0.9872942566871643
},
{
"label": "POSITIVE",
"score": 0.012705672532320023
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 24
} | Default | null | null |
My card activation is failing. | {
"text": "My card activation is failing."
} | [
{
"label": "NEGATIVE",
"score": 0.9997742772102356
},
{
"label": "POSITIVE",
"score": 0.00022573057503905147
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 0
} | Default | null | null |
When I withdrew money from my account the other day, I noticed that there was a fee. I didn't think that there were any fees for withdrawals...? How much will I be charged? | {
"text": "When I withdrew money from my account the other day, I noticed that there was a fee. I didn't think that there were any fees for withdrawals...? How much will I be charged?"
} | [
{
"label": "NEGATIVE",
"score": 0.998056173324585
},
{
"label": "POSITIVE",
"score": 0.0019438342424109578
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 19
} | Default | null | null |
Why was my transaction charged an extra fee when paying with my card? | {
"text": "Why was my transaction charged an extra fee when paying with my card?"
} | [
{
"label": "NEGATIVE",
"score": 0.9987576007843018
},
{
"label": "POSITIVE",
"score": 0.001242371159605682
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 15
} | Default | null | null |
When should I expect my card to arrive? | {
"text": "When should I expect my card to arrive?"
} | [
{
"label": "NEGATIVE",
"score": 0.9978229999542236
},
{
"label": "POSITIVE",
"score": 0.0021770410239696503
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 12
} | Default | null | null |
What is the most I can top-up? | {
"text": "What is the most I can top-up?"
} | [
{
"label": "NEGATIVE",
"score": 0.0051955850794911385
},
{
"label": "POSITIVE",
"score": 0.9948044419288635
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 60
} | Default | null | null |
How do I find my new pin? | {
"text": "How do I find my new pin?"
} | [
{
"label": "NEGATIVE",
"score": 0.9987773299217224
},
{
"label": "POSITIVE",
"score": 0.0012226210674270988
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 38
} | Default | null | null |
Why have I not received my PIN | {
"text": "Why have I not received my PIN"
} | [
{
"label": "NEGATIVE",
"score": 0.9959989786148071
},
{
"label": "POSITIVE",
"score": 0.004001004155725241
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 38
} | Default | null | null |
I lost my phone and need help so someone doesn't access my account. | {
"text": "I lost my phone and need help so someone doesn't access my account."
} | [
{
"label": "NEGATIVE",
"score": 0.9996682405471802
},
{
"label": "POSITIVE",
"score": 0.00033181122853420675
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 42
} | Default | null | null |
I have a contactless that's broken. | {
"text": "I have a contactless that's broken."
} | [
{
"label": "NEGATIVE",
"score": 0.999591052532196
},
{
"label": "POSITIVE",
"score": 0.0004089849826414138
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 23
} | Default | null | null |
I need to freeze my card as soon as possible. I just checked my account and saw that there have been several payments that I don't recognize over the course of a few days. Can we investigate and get my money back? | {
"text": "I need to freeze my card as soon as possible. I just checked my account and saw that there have been several payments that I don't recognize over the course of a few days. Can we investigate and get my money back?"
} | [
{
"label": "NEGATIVE",
"score": 0.9990074038505554
},
{
"label": "POSITIVE",
"score": 0.0009926254861056805
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 16
} | Default | null | null |
Why is it failing to top-up? | {
"text": "Why is it failing to top-up?"
} | [
{
"label": "NEGATIVE",
"score": 0.9997915625572205
},
{
"label": "POSITIVE",
"score": 0.00020840781508013606
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 59
} | Default | null | null |
What is the number of transactions I get with a disposable card? | {
"text": "What is the number of transactions I get with a disposable card?"
} | [
{
"label": "NEGATIVE",
"score": 0.9984517097473145
},
{
"label": "POSITIVE",
"score": 0.0015482153976336122
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 29
} | Default | null | null |
I am looking to change my adress. | {
"text": "I am looking to change my adress."
} | [
{
"label": "NEGATIVE",
"score": 0.9976198077201843
},
{
"label": "POSITIVE",
"score": 0.0023801166098564863
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 30
} | Default | null | null |
Will a beneficiary not accept a transfer? | {
"text": "Will a beneficiary not accept a transfer?"
} | [
{
"label": "NEGATIVE",
"score": 0.998647153377533
},
{
"label": "POSITIVE",
"score": 0.0013528428971767426
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 7
} | Default | null | null |
What are age requirements for opening an account? | {
"text": "What are age requirements for opening an account?"
} | [
{
"label": "NEGATIVE",
"score": 0.9869292974472046
},
{
"label": "POSITIVE",
"score": 0.013070698827505112
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 1
} | Default | null | null |
How long will it take for the cash I deposited this morning to show up? | {
"text": "How long will it take for the cash I deposited this morning to show up?"
} | [
{
"label": "NEGATIVE",
"score": 0.9993863105773926
},
{
"label": "POSITIVE",
"score": 0.0006137140444479883
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 6
} | Default | null | null |
I made a bank transfer earlier from my UK account. I don't see it yet, can you check the status? | {
"text": "I made a bank transfer earlier from my UK account. I don't see it yet, can you check the status?"
} | [
{
"label": "NEGATIVE",
"score": 0.9981982111930847
},
{
"label": "POSITIVE",
"score": 0.0018017850816249847
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 5
} | Default | null | null |
Are top-ups unlimited? | {
"text": "Are top-ups unlimited?"
} | [
{
"label": "NEGATIVE",
"score": 0.1296606957912445
},
{
"label": "POSITIVE",
"score": 0.8703393340110779
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 60
} | Default | null | null |
Why does my identity need to be verified? | {
"text": "Why does my identity need to be verified?"
} | [
{
"label": "NEGATIVE",
"score": 0.9989656209945679
},
{
"label": "POSITIVE",
"score": 0.0010343395406380296
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 74
} | Default | null | null |
Why is the identity check involved? | {
"text": "Why is the identity check involved?"
} | [
{
"label": "NEGATIVE",
"score": 0.9980096220970154
},
{
"label": "POSITIVE",
"score": 0.0019903886131942272
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 74
} | Default | null | null |
Help! I just realised someone has apparently withdrawn money using my card! It's from some odd remote town where I definitely haven't been. Please freeze it immediately! | {
"text": "Help! I just realised someone has apparently withdrawn money using my card! It's from some odd remote town where I definitely haven't been. Please freeze it immediately!"
} | [
{
"label": "NEGATIVE",
"score": 0.9986006617546082
},
{
"label": "POSITIVE",
"score": 0.0013993222964927554
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 20
} | Default | null | null |
Is there a way to order a virtual card on the website? | {
"text": "Is there a way to order a virtual card on the website?"
} | [
{
"label": "NEGATIVE",
"score": 0.9993337988853455
},
{
"label": "POSITIVE",
"score": 0.0006661487859673798
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 40
} | Default | null | null |
Three months ago I bought a new house for my cat, fluffy. Unfortunately Fluffy was not a fan of the house and it had to be returned to Pet Smart last week. They said they have sent a refund but it's not there, can you tell me where it is? | {
"text": "Three months ago I bought a new house for my cat, fluffy. Unfortunately Fluffy was not a fan of the house and it had to be returned to Pet Smart last week. They said they have sent a refund but it's not there, can you tell me where it is?"
} | [
{
"label": "NEGATIVE",
"score": 0.9995061159133911
},
{
"label": "POSITIVE",
"score": 0.000493832747451961
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 51
} | Default | null | null |
Will the system automatically update once there is no more money left? | {
"text": "Will the system automatically update once there is no more money left?"
} | [
{
"label": "NEGATIVE",
"score": 0.994628369808197
},
{
"label": "POSITIVE",
"score": 0.005371640902012587
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 4
} | Default | null | null |
The app isn't letting me log in, but my info is correct. | {
"text": "The app isn't letting me log in, but my info is correct."
} | [
{
"label": "NEGATIVE",
"score": 0.001224399427883327
},
{
"label": "POSITIVE",
"score": 0.9987755417823792
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 68
} | Default | null | null |
is there a way to change name? | {
"text": "is there a way to change name?"
} | [
{
"label": "NEGATIVE",
"score": 0.9988691210746765
},
{
"label": "POSITIVE",
"score": 0.001130816643126309
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 30
} | Default | null | null |
What is the maximum top up? | {
"text": "What is the maximum top up?"
} | [
{
"label": "NEGATIVE",
"score": 0.006147381383925676
},
{
"label": "POSITIVE",
"score": 0.9938526153564453
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 60
} | Default | null | null |
Do you charge extra for topping up with a debit or credit card? | {
"text": "Do you charge extra for topping up with a debit or credit card?"
} | [
{
"label": "NEGATIVE",
"score": 0.993931770324707
},
{
"label": "POSITIVE",
"score": 0.006068199872970581
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 57
} | Default | null | null |
What is the length of time for one of these items to come to the U.S? | {
"text": "What is the length of time for one of these items to come to the U.S?"
} | [
{
"label": "NEGATIVE",
"score": 0.9980379939079285
},
{
"label": "POSITIVE",
"score": 0.00196205941028893
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 12
} | Default | null | null |
Why is there a charged fee for debit or credit card payment? | {
"text": "Why is there a charged fee for debit or credit card payment?"
} | [
{
"label": "NEGATIVE",
"score": 0.9989610910415649
},
{
"label": "POSITIVE",
"score": 0.001038891263306141
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 15
} | Default | null | null |
Can I use my virtual card to complete transactions for memberships? | {
"text": "Can I use my virtual card to complete transactions for memberships?"
} | [
{
"label": "NEGATIVE",
"score": 0.9989149570465088
},
{
"label": "POSITIVE",
"score": 0.0010850162943825126
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 72
} | Default | null | null |
I sent money to a person and they haven't received the payment yet. | {
"text": "I sent money to a person and they haven't received the payment yet."
} | [
{
"label": "NEGATIVE",
"score": 0.9992794394493103
},
{
"label": "POSITIVE",
"score": 0.0007205852889455855
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 66
} | Default | null | null |
What do I need to do to get a card? | {
"text": "What do I need to do to get a card?"
} | [
{
"label": "NEGATIVE",
"score": 0.9983347058296204
},
{
"label": "POSITIVE",
"score": 0.0016653420170769095
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 43
} | Default | null | null |
What exchange rates do you use? | {
"text": "What exchange rates do you use?"
} | [
{
"label": "NEGATIVE",
"score": 0.9920969009399414
},
{
"label": "POSITIVE",
"score": 0.007903043180704117
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 32
} | Default | null | null |
Can I setup top ups in advance? | {
"text": "Can I setup top ups in advance?"
} | [
{
"label": "NEGATIVE",
"score": 0.9973529577255249
},
{
"label": "POSITIVE",
"score": 0.002647094428539276
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 4
} | Default | null | null |
Help! My card is stolen. | {
"text": "Help! My card is stolen."
} | [
{
"label": "NEGATIVE",
"score": 0.9976147413253784
},
{
"label": "POSITIVE",
"score": 0.0023853115271776915
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 41
} | Default | null | null |
Can I check my recent refund in my statement? | {
"text": "Can I check my recent refund in my statement?"
} | [
{
"label": "NEGATIVE",
"score": 0.9968061447143555
},
{
"label": "POSITIVE",
"score": 0.0031938962638378143
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 51
} | Default | null | null |
I believe there is a mistake because a payment I didn't make shows in my app. | {
"text": "I believe there is a mistake because a payment I didn't make shows in my app."
} | [
{
"label": "NEGATIVE",
"score": 0.9994927644729614
},
{
"label": "POSITIVE",
"score": 0.0005072358762845397
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 16
} | Default | null | null |
Can I change my card PIN? | {
"text": "Can I change my card PIN?"
} | [
{
"label": "NEGATIVE",
"score": 0.9986453652381897
},
{
"label": "POSITIVE",
"score": 0.0013546491973102093
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 21
} | Default | null | null |
What are the uses for disposable cards? | {
"text": "What are the uses for disposable cards?"
} | [
{
"label": "NEGATIVE",
"score": 0.999049723148346
},
{
"label": "POSITIVE",
"score": 0.0009502504835836589
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 37
} | Default | null | null |
Do you accept US credit cards? | {
"text": "Do you accept US credit cards?"
} | [
{
"label": "NEGATIVE",
"score": 0.9508321285247803
},
{
"label": "POSITIVE",
"score": 0.04916784539818764
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 54
} | Default | null | null |
I prefer Visa, can I get that instead? | {
"text": "I prefer Visa, can I get that instead?"
} | [
{
"label": "NEGATIVE",
"score": 0.9942324757575989
},
{
"label": "POSITIVE",
"score": 0.005767476744949818
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 73
} | Default | null | null |
Where do I find my code to verify my top-up card? | {
"text": "Where do I find my code to verify my top-up card?"
} | [
{
"label": "NEGATIVE",
"score": 0.9994619488716125
},
{
"label": "POSITIVE",
"score": 0.0005380497314035892
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 71
} | Default | null | null |
Where can I see where my funds came from? | {
"text": "Where can I see where my funds came from?"
} | [
{
"label": "NEGATIVE",
"score": 0.9994039535522461
},
{
"label": "POSITIVE",
"score": 0.0005960074486210942
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 70
} | Default | null | null |
I can't use the app because I got mugged yesterday and they took everything. Please help. | {
"text": "I can't use the app because I got mugged yesterday and they took everything. Please help."
} | [
{
"label": "NEGATIVE",
"score": 0.996326744556427
},
{
"label": "POSITIVE",
"score": 0.003673192812129855
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 42
} | Default | null | null |
The check I deposited yesterday isn't listed yet. Isn't that pretty slow? I need to see the balance increased by that check. | {
"text": "The check I deposited yesterday isn't listed yet. Isn't that pretty slow? I need to see the balance increased by that check."
} | [
{
"label": "NEGATIVE",
"score": 0.9879913926124573
},
{
"label": "POSITIVE",
"score": 0.012008583173155785
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 6
} | Default | null | null |
A payment is pending | {
"text": "A payment is pending"
} | [
{
"label": "NEGATIVE",
"score": 0.12526385486125946
},
{
"label": "POSITIVE",
"score": 0.8747361898422241
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 45
} | Default | null | null |
Do I have to pick a creditcard brand? | {
"text": "Do I have to pick a creditcard brand?"
} | [
{
"label": "NEGATIVE",
"score": 0.9989030361175537
},
{
"label": "POSITIVE",
"score": 0.001096943742595613
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 73
} | Default | null | null |
Why does my top-up get cancelled? | {
"text": "Why does my top-up get cancelled?"
} | [
{
"label": "NEGATIVE",
"score": 0.9996309280395508
},
{
"label": "POSITIVE",
"score": 0.00036906570312567055
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 61
} | Default | null | null |
I was trying to make a transfer and got an error message telling me it was not possible to make the transfer. This has never happened before, what happened? | {
"text": "I was trying to make a transfer and got an error message telling me it was not possible to make the transfer. This has never happened before, what happened?"
} | [
{
"label": "NEGATIVE",
"score": 0.9991981387138367
},
{
"label": "POSITIVE",
"score": 0.000801820307970047
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 7
} | Default | null | null |
I'm looking in the App and can't find my PIN, where should I look? | {
"text": "I'm looking in the App and can't find my PIN, where should I look?"
} | [
{
"label": "NEGATIVE",
"score": 0.9996374845504761
},
{
"label": "POSITIVE",
"score": 0.0003624590754043311
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 38
} | Default | null | null |
Is there a specific date i can have it delivered? | {
"text": "Is there a specific date i can have it delivered?"
} | [
{
"label": "NEGATIVE",
"score": 0.9986907839775085
},
{
"label": "POSITIVE",
"score": 0.0013092121807858348
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 12
} | Default | null | null |
I haven't used my card all day but there is a payment showing in the app. Please cancel it! | {
"text": "I haven't used my card all day but there is a payment showing in the app. Please cancel it!"
} | [
{
"label": "NEGATIVE",
"score": 0.9991846680641174
},
{
"label": "POSITIVE",
"score": 0.0008153773378580809
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 28
} | Default | null | null |
my payment was rejected, do you know why? | {
"text": "my payment was rejected, do you know why?"
} | [
{
"label": "NEGATIVE",
"score": 0.9993278980255127
},
{
"label": "POSITIVE",
"score": 0.0006720917299389839
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 25
} | Default | null | null |
What do I do if my card is about to expire? | {
"text": "What do I do if my card is about to expire?"
} | [
{
"label": "NEGATIVE",
"score": 0.9979149699211121
},
{
"label": "POSITIVE",
"score": 0.0020850037690252066
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 9
} | Default | null | null |
I placed a cash deposit in my account but I can't see it yet. | {
"text": "I placed a cash deposit in my account but I can't see it yet."
} | [
{
"label": "NEGATIVE",
"score": 0.9968442916870117
},
{
"label": "POSITIVE",
"score": 0.003155774436891079
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 6
} | Default | null | null |
Can you please sort out your top up? I need this to go through asap because I really need the money. It's already been pending for an hour. | {
"text": "Can you please sort out your top up? I need this to go through asap because I really need the money. It's already been pending for an hour."
} | [
{
"label": "NEGATIVE",
"score": 0.9988928437232971
},
{
"label": "POSITIVE",
"score": 0.0011072171619161963
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 47
} | Default | null | null |
Help me verify my identification. | {
"text": "Help me verify my identification."
} | [
{
"label": "NEGATIVE",
"score": 0.9665499925613403
},
{
"label": "POSITIVE",
"score": 0.033450011163949966
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 68
} | Default | null | null |
I really need some help to understand why my transfer keeps failing. I'm trying to send money to a friend. Please help. | {
"text": "I really need some help to understand why my transfer keeps failing. I'm trying to send money to a friend. Please help."
} | [
{
"label": "NEGATIVE",
"score": 0.999428927898407
},
{
"label": "POSITIVE",
"score": 0.0005710775149054825
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 35
} | Default | null | null |
I lost my wallet and I think someone is withdrawing cash with my card. Please help. It is urgent. | {
"text": "I lost my wallet and I think someone is withdrawing cash with my card. Please help. It is urgent."
} | [
{
"label": "NEGATIVE",
"score": 0.9954580068588257
},
{
"label": "POSITIVE",
"score": 0.0045420522801578045
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 20
} | Default | null | null |
Could you please help me? I made my rent payment and have double checked that I sent it to the right account. The person receiving it says he has not received it but it shows complete on my side. | {
"text": "Could you please help me? I made my rent payment and have double checked that I sent it to the right account. The person receiving it says he has not received it but it shows complete on my side."
} | [
{
"label": "NEGATIVE",
"score": 0.024575773626565933
},
{
"label": "POSITIVE",
"score": 0.9754241704940796
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 66
} | Default | null | null |
How do I top-up while traveling? | {
"text": "How do I top-up while traveling?"
} | [
{
"label": "NEGATIVE",
"score": 0.9964459538459778
},
{
"label": "POSITIVE",
"score": 0.0035540403332561255
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 4
} | Default | null | null |
Is there a reason why my card was declined when I attempted to withdraw money? | {
"text": "Is there a reason why my card was declined when I attempted to withdraw money?"
} | [
{
"label": "NEGATIVE",
"score": 0.9995108842849731
},
{
"label": "POSITIVE",
"score": 0.0004890881828032434
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 26
} | Default | null | null |
Why is my card being declined at the ATM? I have tried multiple ATMs and i keep running into the same problem. Could you verify that everything is okay with my account? | {
"text": "Why is my card being declined at the ATM? I have tried multiple ATMs and i keep running into the same problem. Could you verify that everything is okay with my account?"
} | [
{
"label": "NEGATIVE",
"score": 0.9988064765930176
},
{
"label": "POSITIVE",
"score": 0.0011934969807043672
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 26
} | Default | null | null |
How long will it take for a bank transfer to show up on my account? It's been a couple hours but I havnt seen anything yet. Also it's from a UK account if that makes any difference. | {
"text": "How long will it take for a bank transfer to show up on my account? It's been a couple hours but I havnt seen anything yet. Also it's from a UK account if that makes any difference."
} | [
{
"label": "NEGATIVE",
"score": 0.9983964562416077
},
{
"label": "POSITIVE",
"score": 0.001603508833795786
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 5
} | Default | null | null |
Is my new card activated? | {
"text": "Is my new card activated?"
} | [
{
"label": "NEGATIVE",
"score": 0.992770254611969
},
{
"label": "POSITIVE",
"score": 0.00722972396761179
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 0
} | Default | null | null |
Was there a problem with topping up? | {
"text": "Was there a problem with topping up?"
} | [
{
"label": "NEGATIVE",
"score": 0.9984762072563171
},
{
"label": "POSITIVE",
"score": 0.0015237971674650908
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 59
} | Default | null | null |
I need more than one disposable card | {
"text": "I need more than one disposable card"
} | [
{
"label": "NEGATIVE",
"score": 0.9993096590042114
},
{
"label": "POSITIVE",
"score": 0.0006903704488649964
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 29
} | Default | null | null |
the exchange rate I got for cash was wrong | {
"text": "the exchange rate I got for cash was wrong"
} | [
{
"label": "NEGATIVE",
"score": 0.9997352957725525
},
{
"label": "POSITIVE",
"score": 0.00026468539726920426
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 76
} | Default | null | null |
Is it possible to order another card? | {
"text": "Is it possible to order another card?"
} | [
{
"label": "NEGATIVE",
"score": 0.9974416494369507
},
{
"label": "POSITIVE",
"score": 0.002558395965024829
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 39
} | Default | null | null |
My top-up was reverted by the app. | {
"text": "My top-up was reverted by the app."
} | [
{
"label": "NEGATIVE",
"score": 0.9991632699966431
},
{
"label": "POSITIVE",
"score": 0.0008367513655684888
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 61
} | Default | null | null |
My salary is in GBP. Do I need to configure this somewhere? | {
"text": "My salary is in GBP. Do I need to configure this somewhere?"
} | [
{
"label": "NEGATIVE",
"score": 0.9988071918487549
},
{
"label": "POSITIVE",
"score": 0.0011928725289180875
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 50
} | Default | null | null |
How long does an international transfer take? I made the transfer from France 2 days ago, but it is not showing up in my bank yet. | {
"text": "How long does an international transfer take? I made the transfer from France 2 days ago, but it is not showing up in my bank yet."
} | [
{
"label": "NEGATIVE",
"score": 0.9990523457527161
},
{
"label": "POSITIVE",
"score": 0.0009476380073465407
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 5
} | Default | null | null |
why cant you just refund me instead of a merchant | {
"text": "why cant you just refund me instead of a merchant"
} | [
{
"label": "NEGATIVE",
"score": 0.9988504648208618
},
{
"label": "POSITIVE",
"score": 0.0011495529906824231
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 51
} | Default | null | null |
Why isn't the transferred money there? | {
"text": "Why isn't the transferred money there?"
} | [
{
"label": "NEGATIVE",
"score": 0.9977645874023438
},
{
"label": "POSITIVE",
"score": 0.0022354216780513525
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 5
} | Default | null | null |
I didn't receive the correct amount of cash | {
"text": "I didn't receive the correct amount of cash"
} | [
{
"label": "NEGATIVE",
"score": 0.9997351765632629
},
{
"label": "POSITIVE",
"score": 0.00026486540446057916
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 75
} | Default | null | null |
I am seeing in the App a some cash withdrawal that I did not do | {
"text": "I am seeing in the App a some cash withdrawal that I did not do"
} | [
{
"label": "NEGATIVE",
"score": 0.996527373790741
},
{
"label": "POSITIVE",
"score": 0.0034726355224847794
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 20
} | Default | null | null |
How can I edit my personal details in the app? | {
"text": "How can I edit my personal details in the app?"
} | [
{
"label": "NEGATIVE",
"score": 0.9992913007736206
},
{
"label": "POSITIVE",
"score": 0.0007086640689522028
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 30
} | Default | null | null |
How can I find out about an extra fee on my statement? | {
"text": "How can I find out about an extra fee on my statement?"
} | [
{
"label": "NEGATIVE",
"score": 0.9992542862892151
},
{
"label": "POSITIVE",
"score": 0.0007457286701537669
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 34
} | Default | null | null |
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