text
stringlengths 13
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dict | prediction
list | prediction_agent
stringclasses 1
value | annotation
null | annotation_agent
null | multi_label
bool 1
class | explanation
null | id
null | metadata
dict | status
stringclasses 1
value | event_timestamp
null | metrics
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|---|---|---|---|---|---|---|---|---|---|---|---|---|
I don't know what this Direct Debit payment is. | {
"text": "I don't know what this Direct Debit payment is."
} | [
{
"label": "NEGATIVE",
"score": 0.9994798302650452
},
{
"label": "POSITIVE",
"score": 0.0005201519816182554
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 28
} | Default | null | null |
My app says I withdraw funds from my account through an ATM. | {
"text": "My app says I withdraw funds from my account through an ATM."
} | [
{
"label": "NEGATIVE",
"score": 0.998292863368988
},
{
"label": "POSITIVE",
"score": 0.001707151299342513
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 20
} | Default | null | null |
Are SWIFT Transfers available at this bank? | {
"text": "Are SWIFT Transfers available at this bank?"
} | [
{
"label": "NEGATIVE",
"score": 0.9974839687347412
},
{
"label": "POSITIVE",
"score": 0.00251604407094419
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 56
} | Default | null | null |
What should I do when my card reaches its expiry date? | {
"text": "What should I do when my card reaches its expiry date?"
} | [
{
"label": "NEGATIVE",
"score": 0.998898983001709
},
{
"label": "POSITIVE",
"score": 0.001100944820791483
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 9
} | Default | null | null |
When will I get my money? It's been too long. | {
"text": "When will I get my money? It's been too long."
} | [
{
"label": "NEGATIVE",
"score": 0.9994617104530334
},
{
"label": "POSITIVE",
"score": 0.0005383375100791454
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 66
} | Default | null | null |
Do you charge extra for exchanging currencies? | {
"text": "Do you charge extra for exchanging currencies?"
} | [
{
"label": "NEGATIVE",
"score": 0.9953809976577759
},
{
"label": "POSITIVE",
"score": 0.004619020503014326
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 31
} | Default | null | null |
Google Pay won't let me top up. | {
"text": "Google Pay won't let me top up."
} | [
{
"label": "NEGATIVE",
"score": 0.9968835711479187
},
{
"label": "POSITIVE",
"score": 0.0031163443345576525
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 2
} | Default | null | null |
Why does it still charge me even though I was unable to withdraw money from the ATM? | {
"text": "Why does it still charge me even though I was unable to withdraw money from the ATM?"
} | [
{
"label": "NEGATIVE",
"score": 0.9913551211357117
},
{
"label": "POSITIVE",
"score": 0.00864488910883665
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 46
} | Default | null | null |
I was doing a transfer and received a "decline" message. | {
"text": "I was doing a transfer and received a \"decline\" message."
} | [
{
"label": "NEGATIVE",
"score": 0.9993512034416199
},
{
"label": "POSITIVE",
"score": 0.0006488470826297998
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 27
} | Default | null | null |
I can't see a verification code anywhere | {
"text": "I can't see a verification code anywhere"
} | [
{
"label": "NEGATIVE",
"score": 0.9980121850967407
},
{
"label": "POSITIVE",
"score": 0.001987745752558112
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 71
} | Default | null | null |
My payment was declined | {
"text": "My payment was declined"
} | [
{
"label": "NEGATIVE",
"score": 0.9952952265739441
},
{
"label": "POSITIVE",
"score": 0.0047048237174749374
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 25
} | Default | null | null |
What is the max I can top up? | {
"text": "What is the max I can top up?"
} | [
{
"label": "NEGATIVE",
"score": 0.0024748966097831726
},
{
"label": "POSITIVE",
"score": 0.997525155544281
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 60
} | Default | null | null |
What do I do about my expired card? | {
"text": "What do I do about my expired card?"
} | [
{
"label": "NEGATIVE",
"score": 0.9988829493522644
},
{
"label": "POSITIVE",
"score": 0.0011170640354976058
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 9
} | Default | null | null |
I need to refund my item, can you please help? | {
"text": "I need to refund my item, can you please help?"
} | [
{
"label": "NEGATIVE",
"score": 0.9991312623023987
},
{
"label": "POSITIVE",
"score": 0.000868801842443645
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 52
} | Default | null | null |
My card was lost on vacation, I don't know where it is. Can you help me take care of this immediately? | {
"text": "My card was lost on vacation, I don't know where it is. Can you help me take care of this immediately?"
} | [
{
"label": "NEGATIVE",
"score": 0.9981703758239746
},
{
"label": "POSITIVE",
"score": 0.0018295950721949339
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 41
} | Default | null | null |
How do I link a new card to an existing one? | {
"text": "How do I link a new card to an existing one?"
} | [
{
"label": "NEGATIVE",
"score": 0.9980502128601074
},
{
"label": "POSITIVE",
"score": 0.0019498522160574794
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 13
} | Default | null | null |
Why was my withdrawal requested cancelled by the ATM? | {
"text": "Why was my withdrawal requested cancelled by the ATM?"
} | [
{
"label": "NEGATIVE",
"score": 0.9988654851913452
},
{
"label": "POSITIVE",
"score": 0.00113455590326339
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 26
} | Default | null | null |
A transaction I did to my friend hasn't arrived yet, why? | {
"text": "A transaction I did to my friend hasn't arrived yet, why?"
} | [
{
"label": "NEGATIVE",
"score": 0.9980043768882751
},
{
"label": "POSITIVE",
"score": 0.001995656406506896
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 66
} | Default | null | null |
What is the maximum for top-ups? | {
"text": "What is the maximum for top-ups?"
} | [
{
"label": "NEGATIVE",
"score": 0.005790341645479202
},
{
"label": "POSITIVE",
"score": 0.9942096471786499
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 60
} | Default | null | null |
I've used my account frequently over the last month to manage my payments from abroad for my new place. I noticed that my fees have suddenly increased. As a frequent customer, shouldn't I be rewarded rather than suddenly being subject to a new fee? | {
"text": "I've used my account frequently over the last month to manage my payments from abroad for my new place. I noticed that my fees have suddenly increased. As a frequent customer, shouldn't I be rewarded rather than suddenly being subject to a new fee?"
} | [
{
"label": "NEGATIVE",
"score": 0.49878767132759094
},
{
"label": "POSITIVE",
"score": 0.5012123584747314
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 64
} | Default | null | null |
how many virtual cards can i have, i want 8 | {
"text": "how many virtual cards can i have, i want 8"
} | [
{
"label": "NEGATIVE",
"score": 0.9685459136962891
},
{
"label": "POSITIVE",
"score": 0.03145409747958183
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 40
} | Default | null | null |
Is there a place to check for fee for payments? I feel like I'm getting charged too much at times. | {
"text": "Is there a place to check for fee for payments? I feel like I'm getting charged too much at times."
} | [
{
"label": "NEGATIVE",
"score": 0.9997630715370178
},
{
"label": "POSITIVE",
"score": 0.0002368964342167601
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 15
} | Default | null | null |
Am I allowed to change my PIN anywhere? | {
"text": "Am I allowed to change my PIN anywhere?"
} | [
{
"label": "NEGATIVE",
"score": 0.9984784722328186
},
{
"label": "POSITIVE",
"score": 0.001521583297289908
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 21
} | Default | null | null |
You operate in which countries? | {
"text": "You operate in which countries?"
} | [
{
"label": "NEGATIVE",
"score": 0.9929108023643494
},
{
"label": "POSITIVE",
"score": 0.007089228834956884
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 24
} | Default | null | null |
Am I able to stop a transfer? | {
"text": "Am I able to stop a transfer?"
} | [
{
"label": "NEGATIVE",
"score": 0.9985759258270264
},
{
"label": "POSITIVE",
"score": 0.0014240775490179658
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 8
} | Default | null | null |
My card isn't working at all. What happened? | {
"text": "My card isn't working at all. What happened?"
} | [
{
"label": "NEGATIVE",
"score": 0.9996482133865356
},
{
"label": "POSITIVE",
"score": 0.0003517531731631607
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 14
} | Default | null | null |
Is there a top-up fee if you add money in USD? | {
"text": "Is there a top-up fee if you add money in USD?"
} | [
{
"label": "NEGATIVE",
"score": 0.9889405369758606
},
{
"label": "POSITIVE",
"score": 0.01105943787842989
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 57
} | Default | null | null |
I don't have a password. | {
"text": "I don't have a password."
} | [
{
"label": "NEGATIVE",
"score": 0.9994250535964966
},
{
"label": "POSITIVE",
"score": 0.0005749680567532778
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 44
} | Default | null | null |
Hello, I'm having trouble with my card, I don't understand what's happening, I tried using the ATM machine earlier but it wasn't working but seems like the transactions is still in progress, can you cancel it for me? | {
"text": "Hello, I'm having trouble with my card, I don't understand what's happening, I tried using the ATM machine earlier but it wasn't working but seems like the transactions is still in progress, can you cancel it for me?"
} | [
{
"label": "NEGATIVE",
"score": 0.9992420673370361
},
{
"label": "POSITIVE",
"score": 0.0007579337107017636
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 46
} | Default | null | null |
I am trying to transfer and it has been stopped why is that | {
"text": "I am trying to transfer and it has been stopped why is that"
} | [
{
"label": "NEGATIVE",
"score": 0.9989172220230103
},
{
"label": "POSITIVE",
"score": 0.0010828457307070494
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 7
} | Default | null | null |
How old do you need to be to open an account? | {
"text": "How old do you need to be to open an account?"
} | [
{
"label": "NEGATIVE",
"score": 0.9995337724685669
},
{
"label": "POSITIVE",
"score": 0.0004663079453166574
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 1
} | Default | null | null |
Why is there a €1 charge on my statement? | {
"text": "Why is there a €1 charge on my statement?"
} | [
{
"label": "NEGATIVE",
"score": 0.9980539083480835
},
{
"label": "POSITIVE",
"score": 0.0019461597548797727
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 34
} | Default | null | null |
Do you support all countries? | {
"text": "Do you support all countries?"
} | [
{
"label": "NEGATIVE",
"score": 0.005001473240554333
},
{
"label": "POSITIVE",
"score": 0.994998574256897
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 24
} | Default | null | null |
What was I charged a fee for card payment? | {
"text": "What was I charged a fee for card payment?"
} | [
{
"label": "NEGATIVE",
"score": 0.996551513671875
},
{
"label": "POSITIVE",
"score": 0.003448447911068797
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 15
} | Default | null | null |
Any place that takes Mastercard would be fine. | {
"text": "Any place that takes Mastercard would be fine."
} | [
{
"label": "NEGATIVE",
"score": 0.9805539846420288
},
{
"label": "POSITIVE",
"score": 0.019446033984422684
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 10
} | Default | null | null |
My app shows a direct debit that isn't mine. | {
"text": "My app shows a direct debit that isn't mine."
} | [
{
"label": "NEGATIVE",
"score": 0.9992664456367493
},
{
"label": "POSITIVE",
"score": 0.0007335561094805598
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 28
} | Default | null | null |
I attemped a transfer and it didn't go through. | {
"text": "I attemped a transfer and it didn't go through."
} | [
{
"label": "NEGATIVE",
"score": 0.9993318915367126
},
{
"label": "POSITIVE",
"score": 0.0006681080558337271
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 35
} | Default | null | null |
Do you let me choose between Visa and Mastercard? | {
"text": "Do you let me choose between Visa and Mastercard?"
} | [
{
"label": "NEGATIVE",
"score": 0.9888829588890076
},
{
"label": "POSITIVE",
"score": 0.01111701037734747
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 73
} | Default | null | null |
Will my card be a MasterCard or a Visa? | {
"text": "Will my card be a MasterCard or a Visa?"
} | [
{
"label": "NEGATIVE",
"score": 0.9964471459388733
},
{
"label": "POSITIVE",
"score": 0.0035528431180864573
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 73
} | Default | null | null |
When do I get my card PIN? | {
"text": "When do I get my card PIN?"
} | [
{
"label": "NEGATIVE",
"score": 0.997579038143158
},
{
"label": "POSITIVE",
"score": 0.0024209655821323395
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 38
} | Default | null | null |
I can't get into the app with the passcode. | {
"text": "I can't get into the app with the passcode."
} | [
{
"label": "NEGATIVE",
"score": 0.9993762373924255
},
{
"label": "POSITIVE",
"score": 0.0006237942725419998
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 44
} | Default | null | null |
Why do I need to verify my account? | {
"text": "Why do I need to verify my account?"
} | [
{
"label": "NEGATIVE",
"score": 0.9991627931594849
},
{
"label": "POSITIVE",
"score": 0.000837233557831496
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 74
} | Default | null | null |
When I received my cash, the exchange rate was wrong. | {
"text": "When I received my cash, the exchange rate was wrong."
} | [
{
"label": "NEGATIVE",
"score": 0.9997205138206482
},
{
"label": "POSITIVE",
"score": 0.00027942477026954293
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 76
} | Default | null | null |
Help me please, I need to top up cash. | {
"text": "Help me please, I need to top up cash."
} | [
{
"label": "NEGATIVE",
"score": 0.998731791973114
},
{
"label": "POSITIVE",
"score": 0.0012682127999141812
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 58
} | Default | null | null |
I haven't been sent my new pin! | {
"text": "I haven't been sent my new pin!"
} | [
{
"label": "NEGATIVE",
"score": 0.9910320043563843
},
{
"label": "POSITIVE",
"score": 0.00896802730858326
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 38
} | Default | null | null |
Can someone assist me with explaining how I can unblock my pin? | {
"text": "Can someone assist me with explaining how I can unblock my pin?"
} | [
{
"label": "NEGATIVE",
"score": 0.9991875290870667
},
{
"label": "POSITIVE",
"score": 0.0008124664891511202
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 49
} | Default | null | null |
My transfer to a beneficiary was rejected. | {
"text": "My transfer to a beneficiary was rejected."
} | [
{
"label": "NEGATIVE",
"score": 0.999315619468689
},
{
"label": "POSITIVE",
"score": 0.0006843506707809865
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 7
} | Default | null | null |
I haven't yet received money that I transferred | {
"text": "I haven't yet received money that I transferred"
} | [
{
"label": "NEGATIVE",
"score": 0.998563826084137
},
{
"label": "POSITIVE",
"score": 0.0014362192014232278
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 5
} | Default | null | null |
Why is the payment showing as pending from things I bought this morning? | {
"text": "Why is the payment showing as pending from things I bought this morning?"
} | [
{
"label": "NEGATIVE",
"score": 0.9989762306213379
},
{
"label": "POSITIVE",
"score": 0.0010238239774480462
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 45
} | Default | null | null |
Could I open an account for children? | {
"text": "Could I open an account for children?"
} | [
{
"label": "NEGATIVE",
"score": 0.9986798167228699
},
{
"label": "POSITIVE",
"score": 0.0013201676774770021
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 1
} | Default | null | null |
Do you charge a fee for topping up a card? | {
"text": "Do you charge a fee for topping up a card?"
} | [
{
"label": "NEGATIVE",
"score": 0.9895395636558533
},
{
"label": "POSITIVE",
"score": 0.010460405610501766
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 57
} | Default | null | null |
Why does my statement show various transaction times? | {
"text": "Why does my statement show various transaction times?"
} | [
{
"label": "NEGATIVE",
"score": 0.9971428513526917
},
{
"label": "POSITIVE",
"score": 0.0028570867143571377
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 63
} | Default | null | null |
Hi, I was at a restaurant later the week and when I went to look at my account I noticed that I got charged twice. I would like to get my money back from one of those transactions. | {
"text": "Hi, I was at a restaurant later the week and when I went to look at my account I noticed that I got charged twice. I would like to get my money back from one of those transactions."
} | [
{
"label": "NEGATIVE",
"score": 0.9965751767158508
},
{
"label": "POSITIVE",
"score": 0.0034248027950525284
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 63
} | Default | null | null |
What am I going to need in order to verify my identity? | {
"text": "What am I going to need in order to verify my identity?"
} | [
{
"label": "NEGATIVE",
"score": 0.9987143278121948
},
{
"label": "POSITIVE",
"score": 0.0012856273679062724
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 69
} | Default | null | null |
top up cancellation | {
"text": "top up cancellation"
} | [
{
"label": "NEGATIVE",
"score": 0.9986121654510498
},
{
"label": "POSITIVE",
"score": 0.0013877948513254523
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 61
} | Default | null | null |
Why is my 'top up' not showing up in my wallet? | {
"text": "Why is my 'top up' not showing up in my wallet?"
} | [
{
"label": "NEGATIVE",
"score": 0.9996554851531982
},
{
"label": "POSITIVE",
"score": 0.0003445495676714927
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 62
} | Default | null | null |
Why haven't I seen the cash from the cheque I deposited yet? | {
"text": "Why haven't I seen the cash from the cheque I deposited yet?"
} | [
{
"label": "NEGATIVE",
"score": 0.9991421699523926
},
{
"label": "POSITIVE",
"score": 0.000857820559758693
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 6
} | Default | null | null |
How can I change the currency I'm exchanging from AUD to GBP? | {
"text": "How can I change the currency I'm exchanging from AUD to GBP?"
} | [
{
"label": "NEGATIVE",
"score": 0.9994723200798035
},
{
"label": "POSITIVE",
"score": 0.0005277394084259868
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 33
} | Default | null | null |
Can you tell me why I was declined from getting cash? | {
"text": "Can you tell me why I was declined from getting cash?"
} | [
{
"label": "NEGATIVE",
"score": 0.9989022016525269
},
{
"label": "POSITIVE",
"score": 0.0010977811180055141
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 26
} | Default | null | null |
what steps do i do to get a real card | {
"text": "what steps do i do to get a real card"
} | [
{
"label": "NEGATIVE",
"score": 0.9872720837593079
},
{
"label": "POSITIVE",
"score": 0.01272790227085352
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 43
} | Default | null | null |
I received a message from a seller stating they hadn't received my money even though it definitely came out of my account. The money has now been deposited back into my account. Please get this resolved as soon as possible. | {
"text": "I received a message from a seller stating they hadn't received my money even though it definitely came out of my account. The money has now been deposited back into my account. Please get this resolved as soon as possible."
} | [
{
"label": "NEGATIVE",
"score": 0.9990459084510803
},
{
"label": "POSITIVE",
"score": 0.0009541138424538076
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 53
} | Default | null | null |
Why was a fee changed for my transfer? | {
"text": "Why was a fee changed for my transfer?"
} | [
{
"label": "NEGATIVE",
"score": 0.9987480640411377
},
{
"label": "POSITIVE",
"score": 0.0012519373558461666
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 64
} | Default | null | null |
I deposited a cheque, but the balance hasn't changed yet. | {
"text": "I deposited a cheque, but the balance hasn't changed yet."
} | [
{
"label": "NEGATIVE",
"score": 0.9953180551528931
},
{
"label": "POSITIVE",
"score": 0.0046819960698485374
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 6
} | Default | null | null |
My account is devoid of funds. Am I permitted to submit additional money via bank transfer? | {
"text": "My account is devoid of funds. Am I permitted to submit additional money via bank transfer?"
} | [
{
"label": "NEGATIVE",
"score": 0.9997912049293518
},
{
"label": "POSITIVE",
"score": 0.00020880901138298213
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 65
} | Default | null | null |
Why did I get charged one pound seemingly randomly? | {
"text": "Why did I get charged one pound seemingly randomly?"
} | [
{
"label": "NEGATIVE",
"score": 0.9972845315933228
},
{
"label": "POSITIVE",
"score": 0.0027155019342899323
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 34
} | Default | null | null |
How old must I be to open an account? | {
"text": "How old must I be to open an account?"
} | [
{
"label": "NEGATIVE",
"score": 0.9997127652168274
},
{
"label": "POSITIVE",
"score": 0.0002872536424547434
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 1
} | Default | null | null |
I made a mistake on the last transfer I made, who must I speak with to cancel? | {
"text": "I made a mistake on the last transfer I made, who must I speak with to cancel?"
} | [
{
"label": "NEGATIVE",
"score": 0.9997326731681824
},
{
"label": "POSITIVE",
"score": 0.00026727604563347995
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 8
} | Default | null | null |
I have tried a couple of times to make a purchase and my card keeps getting declined. Why do you keep denying my transfers? I have already tried a couple of times and it's not working. | {
"text": "I have tried a couple of times to make a purchase and my card keeps getting declined. Why do you keep denying my transfers? I have already tried a couple of times and it's not working."
} | [
{
"label": "NEGATIVE",
"score": 0.9997441172599792
},
{
"label": "POSITIVE",
"score": 0.00025584831018932164
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 27
} | Default | null | null |
My foreign currency exchange has been applied incorrectly. | {
"text": "My foreign currency exchange has been applied incorrectly."
} | [
{
"label": "NEGATIVE",
"score": 0.9994508624076843
},
{
"label": "POSITIVE",
"score": 0.0005491388728842139
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 17
} | Default | null | null |
What fees are charged when I top up | {
"text": "What fees are charged when I top up"
} | [
{
"label": "NEGATIVE",
"score": 0.11107221245765686
},
{
"label": "POSITIVE",
"score": 0.8889278173446655
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 57
} | Default | null | null |
The transfer I tried to make failed. | {
"text": "The transfer I tried to make failed."
} | [
{
"label": "NEGATIVE",
"score": 0.9997398257255554
},
{
"label": "POSITIVE",
"score": 0.00026022540987469256
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 35
} | Default | null | null |
How do I change my passcode? | {
"text": "How do I change my passcode?"
} | [
{
"label": "NEGATIVE",
"score": 0.9992353916168213
},
{
"label": "POSITIVE",
"score": 0.0007646165322512388
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 44
} | Default | null | null |
There is a strange 1£ charge that appears as pending on my statement. What's the cause for that? I haven't purchased anything for a pound. | {
"text": "There is a strange 1£ charge that appears as pending on my statement. What's the cause for that? I haven't purchased anything for a pound."
} | [
{
"label": "NEGATIVE",
"score": 0.9988234639167786
},
{
"label": "POSITIVE",
"score": 0.0011765575036406517
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 34
} | Default | null | null |
I can't find my phone and I'm worried someone is going to use it | {
"text": "I can't find my phone and I'm worried someone is going to use it"
} | [
{
"label": "NEGATIVE",
"score": 0.9995046854019165
},
{
"label": "POSITIVE",
"score": 0.0004953524912707508
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 42
} | Default | null | null |
Will there be any fees for top ups? | {
"text": "Will there be any fees for top ups?"
} | [
{
"label": "NEGATIVE",
"score": 0.9978717565536499
},
{
"label": "POSITIVE",
"score": 0.0021282376255840063
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 57
} | Default | null | null |
looking back on my transactions from a couple of months ago I have noticed a charge that is fairly large that I'm certain was not completed by me. I know it has been a while but can I please dispute this charge? | {
"text": "looking back on my transactions from a couple of months ago I have noticed a charge that is fairly large that I'm certain was not completed by me. I know it has been a while but can I please dispute this charge?"
} | [
{
"label": "NEGATIVE",
"score": 0.9992595314979553
},
{
"label": "POSITIVE",
"score": 0.0007404290372505784
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 28
} | Default | null | null |
Please, tell me why I can't have the funds I deposited a week ago? I need the money now. | {
"text": "Please, tell me why I can't have the funds I deposited a week ago? I need the money now."
} | [
{
"label": "NEGATIVE",
"score": 0.9983376264572144
},
{
"label": "POSITIVE",
"score": 0.001662309980019927
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 6
} | Default | null | null |
My top-up has been reverted and I would like to know why. | {
"text": "My top-up has been reverted and I would like to know why."
} | [
{
"label": "NEGATIVE",
"score": 0.9908950328826904
},
{
"label": "POSITIVE",
"score": 0.009105021134018898
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 61
} | Default | null | null |
I can't see my refund on my account | {
"text": "I can't see my refund on my account"
} | [
{
"label": "NEGATIVE",
"score": 0.9985705614089966
},
{
"label": "POSITIVE",
"score": 0.0014293764252215624
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 51
} | Default | null | null |
Why did I not get all the money that I asked for? I asked for all the cash in my my account, but I only got about half. Why is that?? | {
"text": "Why did I not get all the money that I asked for? I asked for all the cash in my my account, but I only got about half. Why is that??"
} | [
{
"label": "NEGATIVE",
"score": 0.9993512034416199
},
{
"label": "POSITIVE",
"score": 0.0006487393984571099
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 75
} | Default | null | null |
Tell me what the steps for the identity checks are | {
"text": "Tell me what the steps for the identity checks are"
} | [
{
"label": "NEGATIVE",
"score": 0.988443911075592
},
{
"label": "POSITIVE",
"score": 0.011556079611182213
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 69
} | Default | null | null |
My payment's stuck on pending. | {
"text": "My payment's stuck on pending."
} | [
{
"label": "NEGATIVE",
"score": 0.9954674243927002
},
{
"label": "POSITIVE",
"score": 0.004532510880380869
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 45
} | Default | null | null |
I need to know which flat currencies are supported by you. | {
"text": "I need to know which flat currencies are supported by you."
} | [
{
"label": "NEGATIVE",
"score": 0.9993302822113037
},
{
"label": "POSITIVE",
"score": 0.0006697840872220695
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 36
} | Default | null | null |
Hello I have a UK account. Can you please check if everything is alright with it? I made a transfer a couple hours ago but it doesn't show up yet. | {
"text": "Hello I have a UK account. Can you please check if everything is alright with it? I made a transfer a couple hours ago but it doesn't show up yet."
} | [
{
"label": "NEGATIVE",
"score": 0.9970464110374451
},
{
"label": "POSITIVE",
"score": 0.0029536604415625334
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 5
} | Default | null | null |
The ATM didnt let me get cash | {
"text": "The ATM didnt let me get cash"
} | [
{
"label": "NEGATIVE",
"score": 0.9948139190673828
},
{
"label": "POSITIVE",
"score": 0.00518607534468174
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 26
} | Default | null | null |
The transfer that I was trying to complete was declined. What was the cause? | {
"text": "The transfer that I was trying to complete was declined. What was the cause?"
} | [
{
"label": "NEGATIVE",
"score": 0.9991169571876526
},
{
"label": "POSITIVE",
"score": 0.0008830298320390284
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 27
} | Default | null | null |
How do you do currency exchanges? | {
"text": "How do you do currency exchanges?"
} | [
{
"label": "NEGATIVE",
"score": 0.9953252077102661
},
{
"label": "POSITIVE",
"score": 0.0046747238375246525
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 32
} | Default | null | null |
The ATM didn't give me what I asked for but my balance says it did | {
"text": "The ATM didn't give me what I asked for but my balance says it did"
} | [
{
"label": "NEGATIVE",
"score": 0.6097882986068726
},
{
"label": "POSITIVE",
"score": 0.39021164178848267
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 75
} | Default | null | null |
What do I do if my payment was reverted? | {
"text": "What do I do if my payment was reverted?"
} | [
{
"label": "NEGATIVE",
"score": 0.9993208646774292
},
{
"label": "POSITIVE",
"score": 0.0006791221676394343
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 53
} | Default | null | null |
Why am I unable verify my id? | {
"text": "Why am I unable verify my id?"
} | [
{
"label": "NEGATIVE",
"score": 0.9997703433036804
},
{
"label": "POSITIVE",
"score": 0.00022961394279263914
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 68
} | Default | null | null |
Transfers are supposed to be free. I just got a fee tacked on to something I bought abroad. Not cool. Figure out how to remove it. | {
"text": "Transfers are supposed to be free. I just got a fee tacked on to something I bought abroad. Not cool. Figure out how to remove it."
} | [
{
"label": "NEGATIVE",
"score": 0.9996492862701416
},
{
"label": "POSITIVE",
"score": 0.0003506917564664036
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 64
} | Default | null | null |
Show me the amount of transactions I can do with a disposable card. | {
"text": "Show me the amount of transactions I can do with a disposable card."
} | [
{
"label": "NEGATIVE",
"score": 0.998513400554657
},
{
"label": "POSITIVE",
"score": 0.0014866089913994074
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 29
} | Default | null | null |
I used my card the other day to get cash from an ATM and was charged an extra fee. I don't understand why I am being charged a fee all of a sudden. I thought it was free to withdraw from an ATM? | {
"text": "I used my card the other day to get cash from an ATM and was charged an extra fee. I don't understand why I am being charged a fee all of a sudden. I thought it was free to withdraw from an ATM?"
} | [
{
"label": "NEGATIVE",
"score": 0.9986384510993958
},
{
"label": "POSITIVE",
"score": 0.0013615814968943596
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 19
} | Default | null | null |
my cash withdrawal is pending, why? | {
"text": "my cash withdrawal is pending, why?"
} | [
{
"label": "NEGATIVE",
"score": 0.9978700876235962
},
{
"label": "POSITIVE",
"score": 0.002129873726516962
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 46
} | Default | null | null |
I am getting an error stating my transfer is not possible while transferring money. Let me know the issue as its the first time i am getting error, earlier it used to work. | {
"text": "I am getting an error stating my transfer is not possible while transferring money. Let me know the issue as its the first time i am getting error, earlier it used to work."
} | [
{
"label": "NEGATIVE",
"score": 0.9991579055786133
},
{
"label": "POSITIVE",
"score": 0.0008421294623985887
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 7
} | Default | null | null |
Do you charge for sending out more cards? | {
"text": "Do you charge for sending out more cards?"
} | [
{
"label": "NEGATIVE",
"score": 0.9938966631889343
},
{
"label": "POSITIVE",
"score": 0.006103321444243193
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 39
} | Default | null | null |
I need to add my new address now that I've moved. | {
"text": "I need to add my new address now that I've moved."
} | [
{
"label": "NEGATIVE",
"score": 0.998601496219635
},
{
"label": "POSITIVE",
"score": 0.0013984870165586472
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 30
} | Default | null | null |
Unbeknownst to me, there was an additional charge on my prior transaction. A notification of sorts should be required and explained before future payments are made. | {
"text": "Unbeknownst to me, there was an additional charge on my prior transaction. A notification of sorts should be required and explained before future payments are made."
} | [
{
"label": "NEGATIVE",
"score": 0.9953384399414062
},
{
"label": "POSITIVE",
"score": 0.004661574959754944
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 15
} | Default | null | null |
My salary is received in the form of GBP. Is it necessary to configure this? If so, where is this done? | {
"text": "My salary is received in the form of GBP. Is it necessary to configure this? If so, where is this done?"
} | [
{
"label": "NEGATIVE",
"score": 0.9989922642707825
},
{
"label": "POSITIVE",
"score": 0.0010076904436573386
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 50
} | Default | null | null |
why has a cash withdrawal charged me? | {
"text": "why has a cash withdrawal charged me?"
} | [
{
"label": "NEGATIVE",
"score": 0.999071478843689
},
{
"label": "POSITIVE",
"score": 0.000928523309994489
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 19
} | Default | null | null |
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