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stringlengths 13
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dict | prediction
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stringclasses 1
value | annotation
null | annotation_agent
null | multi_label
bool 1
class | explanation
null | id
null | metadata
dict | status
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|---|---|---|---|---|---|---|---|---|---|---|---|---|
i need help. I updated my balance with a check yesterday and Im not seeing it. Can you look at my account to see what went wrong? | {
"text": "i need help. I updated my balance with a check yesterday and Im not seeing it. Can you look at my account to see what went wrong?"
} | [
{
"label": "NEGATIVE",
"score": 0.9995974898338318
},
{
"label": "POSITIVE",
"score": 0.00040256776264868677
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 6
} | Default | null | null |
Can you refund my purchase? | {
"text": "Can you refund my purchase?"
} | [
{
"label": "NEGATIVE",
"score": 0.9950954914093018
},
{
"label": "POSITIVE",
"score": 0.0049045211635529995
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 52
} | Default | null | null |
I think that there is a payment on my card that I did not authorize. I don't recognize the name attached to the transaction. | {
"text": "I think that there is a payment on my card that I did not authorize. I don't recognize the name attached to the transaction."
} | [
{
"label": "NEGATIVE",
"score": 0.9995262622833252
},
{
"label": "POSITIVE",
"score": 0.00047375677968375385
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 16
} | Default | null | null |
I have a transfer that was approved that I'm urgently waiting for. How long am I supposed to wait for it? | {
"text": "I have a transfer that was approved that I'm urgently waiting for. How long am I supposed to wait for it?"
} | [
{
"label": "NEGATIVE",
"score": 0.9950047135353088
},
{
"label": "POSITIVE",
"score": 0.004995349794626236
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 48
} | Default | null | null |
I have a trasnger that is pending and wondered about it. | {
"text": "I have a trasnger that is pending and wondered about it."
} | [
{
"label": "NEGATIVE",
"score": 0.04260345548391342
},
{
"label": "POSITIVE",
"score": 0.9573965668678284
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 48
} | Default | null | null |
I thought it was free to make a withdrawal. So how much does it cost now? | {
"text": "I thought it was free to make a withdrawal. So how much does it cost now?"
} | [
{
"label": "NEGATIVE",
"score": 0.9994990825653076
},
{
"label": "POSITIVE",
"score": 0.000500931404531002
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 19
} | Default | null | null |
I need some help linking my new card. | {
"text": "I need some help linking my new card."
} | [
{
"label": "NEGATIVE",
"score": 0.9992101192474365
},
{
"label": "POSITIVE",
"score": 0.0007898253388702869
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 13
} | Default | null | null |
I completed I transfer the day before yesterday in this country. The transfer still is not complete. I've checked on the account number multiple times to make sure that it is the right one. Can you check to see what's going on with this? | {
"text": "I completed I transfer the day before yesterday in this country. The transfer still is not complete. I've checked on the account number multiple times to make sure that it is the right one. Can you check to see what's going on with this?"
} | [
{
"label": "NEGATIVE",
"score": 0.9978798627853394
},
{
"label": "POSITIVE",
"score": 0.002120151650160551
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 66
} | Default | null | null |
I would like to get help from someone in your customer service department with assisting me with activating my card. | {
"text": "I would like to get help from someone in your customer service department with assisting me with activating my card."
} | [
{
"label": "NEGATIVE",
"score": 0.9769935011863708
},
{
"label": "POSITIVE",
"score": 0.023006461560726166
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 0
} | Default | null | null |
why was a extra fee added to my account for transfer ? | {
"text": "why was a extra fee added to my account for transfer ?"
} | [
{
"label": "NEGATIVE",
"score": 0.9978950023651123
},
{
"label": "POSITIVE",
"score": 0.002104982966557145
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 64
} | Default | null | null |
Help me delete my account. I am not satisfied with the service. | {
"text": "Help me delete my account. I am not satisfied with the service."
} | [
{
"label": "NEGATIVE",
"score": 0.9997969269752502
},
{
"label": "POSITIVE",
"score": 0.0002031095209531486
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 55
} | Default | null | null |
This is terrible, i want to delete my account | {
"text": "This is terrible, i want to delete my account"
} | [
{
"label": "NEGATIVE",
"score": 0.9997963309288025
},
{
"label": "POSITIVE",
"score": 0.00020366432727314532
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 55
} | Default | null | null |
I can't recognise this Direct Debit payment. | {
"text": "I can't recognise this Direct Debit payment."
} | [
{
"label": "NEGATIVE",
"score": 0.9991558790206909
},
{
"label": "POSITIVE",
"score": 0.000844075926579535
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 28
} | Default | null | null |
If someone sends me money, will I be charged? | {
"text": "If someone sends me money, will I be charged?"
} | [
{
"label": "NEGATIVE",
"score": 0.9981849789619446
},
{
"label": "POSITIVE",
"score": 0.001815014868043363
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 56
} | Default | null | null |
How do I order my card? | {
"text": "How do I order my card?"
} | [
{
"label": "NEGATIVE",
"score": 0.9976457953453064
},
{
"label": "POSITIVE",
"score": 0.002354213735088706
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 43
} | Default | null | null |
How do I see my card in the app? | {
"text": "How do I see my card in the app?"
} | [
{
"label": "NEGATIVE",
"score": 0.9957161545753479
},
{
"label": "POSITIVE",
"score": 0.004283885937184095
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 13
} | Default | null | null |
I tried to make a transfer like five different times. Why won't your system let me? Is it broke? | {
"text": "I tried to make a transfer like five different times. Why won't your system let me? Is it broke?"
} | [
{
"label": "NEGATIVE",
"score": 0.99928879737854
},
{
"label": "POSITIVE",
"score": 0.0007111774757504463
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 35
} | Default | null | null |
I found my card again. Can I put it back into the app? | {
"text": "I found my card again. Can I put it back into the app?"
} | [
{
"label": "NEGATIVE",
"score": 0.9988338351249695
},
{
"label": "POSITIVE",
"score": 0.0011661468306556344
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 13
} | Default | null | null |
I am yet to receive my pin. | {
"text": "I am yet to receive my pin."
} | [
{
"label": "NEGATIVE",
"score": 0.9958676099777222
},
{
"label": "POSITIVE",
"score": 0.00413236441090703
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 38
} | Default | null | null |
I went tot the ATM earlier today and didn't realize this till now but I did not get all the money I requested. I believe my account was charged for 100 but I only got 80. Is there any way we can solve this problem? | {
"text": "I went tot the ATM earlier today and didn't realize this till now but I did not get all the money I requested. I believe my account was charged for 100 but I only got 80. Is there any way we can solve this problem?"
} | [
{
"label": "NEGATIVE",
"score": 0.9985937476158142
},
{
"label": "POSITIVE",
"score": 0.0014061982510611415
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 75
} | Default | null | null |
For what reason did my top-up fail? | {
"text": "For what reason did my top-up fail?"
} | [
{
"label": "NEGATIVE",
"score": 0.9997535347938538
},
{
"label": "POSITIVE",
"score": 0.0002464550198055804
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 59
} | Default | null | null |
How many days do I have to wait for the transfer to reach my account? | {
"text": "How many days do I have to wait for the transfer to reach my account?"
} | [
{
"label": "NEGATIVE",
"score": 0.9990228414535522
},
{
"label": "POSITIVE",
"score": 0.0009771361947059631
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 67
} | Default | null | null |
my check or cash deposit has not shown up | {
"text": "my check or cash deposit has not shown up"
} | [
{
"label": "NEGATIVE",
"score": 0.9996577501296997
},
{
"label": "POSITIVE",
"score": 0.0003422776353545487
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 6
} | Default | null | null |
I can't find the top-up card verification code. | {
"text": "I can't find the top-up card verification code."
} | [
{
"label": "NEGATIVE",
"score": 0.999570906162262
},
{
"label": "POSITIVE",
"score": 0.0004291233781259507
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 71
} | Default | null | null |
Someone took my card without my permission. | {
"text": "Someone took my card without my permission."
} | [
{
"label": "NEGATIVE",
"score": 0.9981657862663269
},
{
"label": "POSITIVE",
"score": 0.001834268681704998
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 41
} | Default | null | null |
I made a transfer from France two days ago now but there hasn't made it there yet. Do international transfers take longer? | {
"text": "I made a transfer from France two days ago now but there hasn't made it there yet. Do international transfers take longer?"
} | [
{
"label": "NEGATIVE",
"score": 0.9975807666778564
},
{
"label": "POSITIVE",
"score": 0.0024191858246922493
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 5
} | Default | null | null |
Why won't my transfer go through? | {
"text": "Why won't my transfer go through?"
} | [
{
"label": "NEGATIVE",
"score": 0.9963349103927612
},
{
"label": "POSITIVE",
"score": 0.003665054216980934
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 35
} | Default | null | null |
Why is it taking so long for a transfer to complete! | {
"text": "Why is it taking so long for a transfer to complete!"
} | [
{
"label": "NEGATIVE",
"score": 0.9982859492301941
},
{
"label": "POSITIVE",
"score": 0.0017140548443421721
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 66
} | Default | null | null |
Please tell me how to change my pin. | {
"text": "Please tell me how to change my pin."
} | [
{
"label": "NEGATIVE",
"score": 0.9876385927200317
},
{
"label": "POSITIVE",
"score": 0.01236137468367815
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 21
} | Default | null | null |
I made a bank transfer and the balance hasn't updated yet. | {
"text": "I made a bank transfer and the balance hasn't updated yet."
} | [
{
"label": "NEGATIVE",
"score": 0.9993077516555786
},
{
"label": "POSITIVE",
"score": 0.0006922955508343875
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 5
} | Default | null | null |
My card is due to expire soon. | {
"text": "My card is due to expire soon."
} | [
{
"label": "NEGATIVE",
"score": 0.9602477550506592
},
{
"label": "POSITIVE",
"score": 0.0397523008286953
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 9
} | Default | null | null |
Yesterday my phone was stolen from me :( What do i need to do about it? | {
"text": "Yesterday my phone was stolen from me :( What do i need to do about it?"
} | [
{
"label": "NEGATIVE",
"score": 0.9990442395210266
},
{
"label": "POSITIVE",
"score": 0.0009557711309753358
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 42
} | Default | null | null |
My card hasn't arrived. | {
"text": "My card hasn't arrived."
} | [
{
"label": "NEGATIVE",
"score": 0.9995445609092712
},
{
"label": "POSITIVE",
"score": 0.00045543594751507044
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 11
} | Default | null | null |
I am just waiting for the transaction to be completed. | {
"text": "I am just waiting for the transaction to be completed."
} | [
{
"label": "NEGATIVE",
"score": 0.9987069368362427
},
{
"label": "POSITIVE",
"score": 0.0012930792290717363
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 66
} | Default | null | null |
My cash deposit hasn't posted to my account. | {
"text": "My cash deposit hasn't posted to my account."
} | [
{
"label": "NEGATIVE",
"score": 0.992145836353302
},
{
"label": "POSITIVE",
"score": 0.007854138500988483
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 6
} | Default | null | null |
Card payment was declined, do you know why? | {
"text": "Card payment was declined, do you know why?"
} | [
{
"label": "NEGATIVE",
"score": 0.9982839226722717
},
{
"label": "POSITIVE",
"score": 0.0017159976996481419
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 25
} | Default | null | null |
What if there is an error on the exchange rate? | {
"text": "What if there is an error on the exchange rate?"
} | [
{
"label": "NEGATIVE",
"score": 0.9995204210281372
},
{
"label": "POSITIVE",
"score": 0.0004795952118001878
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 17
} | Default | null | null |
I just tried to top-up and now I'm getting an additional verification message, why? | {
"text": "I just tried to top-up and now I'm getting an additional verification message, why?"
} | [
{
"label": "NEGATIVE",
"score": 0.999377429485321
},
{
"label": "POSITIVE",
"score": 0.0006225840770639479
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 71
} | Default | null | null |
I would like to know how much I can top-up. | {
"text": "I would like to know how much I can top-up."
} | [
{
"label": "NEGATIVE",
"score": 0.0005908185848966241
},
{
"label": "POSITIVE",
"score": 0.9994091987609863
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 60
} | Default | null | null |
I keep checking my statements but no progress.I requested a refund but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me | {
"text": "I keep checking my statements but no progress.I requested a refund but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me"
} | [
{
"label": "NEGATIVE",
"score": 0.9997395873069763
},
{
"label": "POSITIVE",
"score": 0.00026039910153485835
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 51
} | Default | null | null |
Would you give me a mastercard and visa? | {
"text": "Would you give me a mastercard and visa?"
} | [
{
"label": "NEGATIVE",
"score": 0.9942637085914612
},
{
"label": "POSITIVE",
"score": 0.00573627557605505
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 73
} | Default | null | null |
Why am I being charged to withdrawal money? | {
"text": "Why am I being charged to withdrawal money?"
} | [
{
"label": "NEGATIVE",
"score": 0.9981202483177185
},
{
"label": "POSITIVE",
"score": 0.0018797239754348993
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 19
} | Default | null | null |
I do not like this, I made a simple transfer but I have an additional charge for doing so. | {
"text": "I do not like this, I made a simple transfer but I have an additional charge for doing so."
} | [
{
"label": "NEGATIVE",
"score": 0.6819783449172974
},
{
"label": "POSITIVE",
"score": 0.31802159547805786
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 64
} | Default | null | null |
How long does it take for a transfer to post | {
"text": "How long does it take for a transfer to post"
} | [
{
"label": "NEGATIVE",
"score": 0.9977153539657593
},
{
"label": "POSITIVE",
"score": 0.0022846197243779898
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 5
} | Default | null | null |
Can I use my salary for this? | {
"text": "Can I use my salary for this?"
} | [
{
"label": "NEGATIVE",
"score": 0.9994089603424072
},
{
"label": "POSITIVE",
"score": 0.0005910497275181115
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 50
} | Default | null | null |
When I got cash, the exchange rate applied was wrong. | {
"text": "When I got cash, the exchange rate applied was wrong."
} | [
{
"label": "NEGATIVE",
"score": 0.9997157454490662
},
{
"label": "POSITIVE",
"score": 0.00028421779279597104
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 76
} | Default | null | null |
Are visa and mastercard accepted | {
"text": "Are visa and mastercard accepted"
} | [
{
"label": "NEGATIVE",
"score": 0.006455946248024702
},
{
"label": "POSITIVE",
"score": 0.9935441017150879
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 73
} | Default | null | null |
I can't activate my card? | {
"text": "I can't activate my card?"
} | [
{
"label": "NEGATIVE",
"score": 0.9994463324546814
},
{
"label": "POSITIVE",
"score": 0.0005536998505704105
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 0
} | Default | null | null |
Tell me how to top up my account using bank transfer. | {
"text": "Tell me how to top up my account using bank transfer."
} | [
{
"label": "NEGATIVE",
"score": 0.992708146572113
},
{
"label": "POSITIVE",
"score": 0.007291876245290041
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 65
} | Default | null | null |
How long does it take for pending to go through | {
"text": "How long does it take for pending to go through"
} | [
{
"label": "NEGATIVE",
"score": 0.9967658519744873
},
{
"label": "POSITIVE",
"score": 0.0032340933103114367
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 48
} | Default | null | null |
How can I top up my account with a cheque? | {
"text": "How can I top up my account with a cheque?"
} | [
{
"label": "NEGATIVE",
"score": 0.9989433884620667
},
{
"label": "POSITIVE",
"score": 0.0010565690463408828
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 58
} | Default | null | null |
Is my card frozen? | {
"text": "Is my card frozen?"
} | [
{
"label": "NEGATIVE",
"score": 0.9983362555503845
},
{
"label": "POSITIVE",
"score": 0.0016638055676594377
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 14
} | Default | null | null |
Hello, I trying to top up with my card today but it didn't work. When I tried last time it worked but today it isn't. Could you take a look at it for me? | {
"text": "Hello, I trying to top up with my card today but it didn't work. When I tried last time it worked but today it isn't. Could you take a look at it for me?"
} | [
{
"label": "NEGATIVE",
"score": 0.9983592629432678
},
{
"label": "POSITIVE",
"score": 0.0016406960785388947
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 59
} | Default | null | null |
I think the bank made a mistake on the exchange rates | {
"text": "I think the bank made a mistake on the exchange rates"
} | [
{
"label": "NEGATIVE",
"score": 0.9997603297233582
},
{
"label": "POSITIVE",
"score": 0.00023973145289346576
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 76
} | Default | null | null |
Why hasn't the app verified my identity? | {
"text": "Why hasn't the app verified my identity?"
} | [
{
"label": "NEGATIVE",
"score": 0.9991620779037476
},
{
"label": "POSITIVE",
"score": 0.0008379890350624919
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 68
} | Default | null | null |
I can't withdraw any money from my account. Ive tried a couple different ATM machines and both of them wouldn't give me my money. What's going on? Is my account frozen or something? | {
"text": "I can't withdraw any money from my account. Ive tried a couple different ATM machines and both of them wouldn't give me my money. What's going on? Is my account frozen or something?"
} | [
{
"label": "NEGATIVE",
"score": 0.99944669008255
},
{
"label": "POSITIVE",
"score": 0.0005532514187507331
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 26
} | Default | null | null |
How can I find an ATM that accepts this card? | {
"text": "How can I find an ATM that accepts this card?"
} | [
{
"label": "NEGATIVE",
"score": 0.998619556427002
},
{
"label": "POSITIVE",
"score": 0.0013804882764816284
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 3
} | Default | null | null |
Why is my cash withdrawal still showing as pending? | {
"text": "Why is my cash withdrawal still showing as pending?"
} | [
{
"label": "NEGATIVE",
"score": 0.9991567134857178
},
{
"label": "POSITIVE",
"score": 0.0008432893082499504
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 46
} | Default | null | null |
I am confused why there is cash I did not accept in my account | {
"text": "I am confused why there is cash I did not accept in my account"
} | [
{
"label": "NEGATIVE",
"score": 0.9994000196456909
},
{
"label": "POSITIVE",
"score": 0.0005999350687488914
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 20
} | Default | null | null |
I need to order a new card, can you please direct me to the virtual cards? | {
"text": "I need to order a new card, can you please direct me to the virtual cards?"
} | [
{
"label": "NEGATIVE",
"score": 0.9977693557739258
},
{
"label": "POSITIVE",
"score": 0.002230615122243762
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 40
} | Default | null | null |
I am locked out from entering my pin. | {
"text": "I am locked out from entering my pin."
} | [
{
"label": "NEGATIVE",
"score": 0.9970109462738037
},
{
"label": "POSITIVE",
"score": 0.002989077940583229
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 49
} | Default | null | null |
I no longer have my phone. | {
"text": "I no longer have my phone."
} | [
{
"label": "NEGATIVE",
"score": 0.9995148181915283
},
{
"label": "POSITIVE",
"score": 0.00048522220458835363
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 42
} | Default | null | null |
Can you tell me why I wasn't able to complete my transfer? | {
"text": "Can you tell me why I wasn't able to complete my transfer?"
} | [
{
"label": "NEGATIVE",
"score": 0.9995974898338318
},
{
"label": "POSITIVE",
"score": 0.0004024790832772851
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 35
} | Default | null | null |
Why am I being charged to transfer funds? | {
"text": "Why am I being charged to transfer funds?"
} | [
{
"label": "NEGATIVE",
"score": 0.9977268576622009
},
{
"label": "POSITIVE",
"score": 0.0022731793578714132
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 64
} | Default | null | null |
I was charged multiple times for one transaction. | {
"text": "I was charged multiple times for one transaction."
} | [
{
"label": "NEGATIVE",
"score": 0.9858681559562683
},
{
"label": "POSITIVE",
"score": 0.014131817035377026
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 63
} | Default | null | null |
I'm confused. My contactless is suddenly not working anywhere that I try to use it. How do I fix it? | {
"text": "I'm confused. My contactless is suddenly not working anywhere that I try to use it. How do I fix it?"
} | [
{
"label": "NEGATIVE",
"score": 0.9997126460075378
},
{
"label": "POSITIVE",
"score": 0.0002872903423849493
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 23
} | Default | null | null |
I used my card to top up, but now I don't see the money in my account. | {
"text": "I used my card to top up, but now I don't see the money in my account."
} | [
{
"label": "NEGATIVE",
"score": 0.9988725781440735
},
{
"label": "POSITIVE",
"score": 0.0011273662094026804
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 62
} | Default | null | null |
Will there be a charge for exchanging foreign currency? | {
"text": "Will there be a charge for exchanging foreign currency?"
} | [
{
"label": "NEGATIVE",
"score": 0.9976692795753479
},
{
"label": "POSITIVE",
"score": 0.0023306722287088633
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 31
} | Default | null | null |
There is a withdrawal on my account I didn't make. | {
"text": "There is a withdrawal on my account I didn't make."
} | [
{
"label": "NEGATIVE",
"score": 0.9994638562202454
},
{
"label": "POSITIVE",
"score": 0.0005361539660952985
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 20
} | Default | null | null |
what are your exchange rates at? | {
"text": "what are your exchange rates at?"
} | [
{
"label": "NEGATIVE",
"score": 0.9948280453681946
},
{
"label": "POSITIVE",
"score": 0.00517198396846652
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 32
} | Default | null | null |
WHAT IS THE REASON FOR THAT | {
"text": "WHAT IS THE REASON FOR THAT"
} | [
{
"label": "NEGATIVE",
"score": 0.3312135636806488
},
{
"label": "POSITIVE",
"score": 0.6687864065170288
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 14
} | Default | null | null |
Why is identity verification required? | {
"text": "Why is identity verification required?"
} | [
{
"label": "NEGATIVE",
"score": 0.997692346572876
},
{
"label": "POSITIVE",
"score": 0.0023076378274708986
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 74
} | Default | null | null |
My top up says it is still pending | {
"text": "My top up says it is still pending"
} | [
{
"label": "NEGATIVE",
"score": 0.4319663345813751
},
{
"label": "POSITIVE",
"score": 0.5680336952209473
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 47
} | Default | null | null |
How do I set up an account for my children? | {
"text": "How do I set up an account for my children?"
} | [
{
"label": "NEGATIVE",
"score": 0.9992707371711731
},
{
"label": "POSITIVE",
"score": 0.0007292705122381449
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 1
} | Default | null | null |
I tried to buy something online yesterday but it kept saying declined. Tried again today but same thing happened. What's wrong? | {
"text": "I tried to buy something online yesterday but it kept saying declined. Tried again today but same thing happened. What's wrong?"
} | [
{
"label": "NEGATIVE",
"score": 0.9993367791175842
},
{
"label": "POSITIVE",
"score": 0.0006632016156800091
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 27
} | Default | null | null |
I need to verify the source of funds. | {
"text": "I need to verify the source of funds."
} | [
{
"label": "NEGATIVE",
"score": 0.9975419044494629
},
{
"label": "POSITIVE",
"score": 0.002458146307617426
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 70
} | Default | null | null |
Can I top up online? | {
"text": "Can I top up online?"
} | [
{
"label": "NEGATIVE",
"score": 0.04464473947882652
},
{
"label": "POSITIVE",
"score": 0.9553552865982056
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 58
} | Default | null | null |
Some cash has been withdrawn but I didn't do it. | {
"text": "Some cash has been withdrawn but I didn't do it."
} | [
{
"label": "NEGATIVE",
"score": 0.9987329840660095
},
{
"label": "POSITIVE",
"score": 0.0012669776333495975
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 20
} | Default | null | null |
Do you need my birthdate? | {
"text": "Do you need my birthdate?"
} | [
{
"label": "NEGATIVE",
"score": 0.9972018003463745
},
{
"label": "POSITIVE",
"score": 0.002798215253278613
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 74
} | Default | null | null |
I need assistance with understanding which fiat currencies that you support. | {
"text": "I need assistance with understanding which fiat currencies that you support."
} | [
{
"label": "NEGATIVE",
"score": 0.9642660021781921
},
{
"label": "POSITIVE",
"score": 0.03573396056890488
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 36
} | Default | null | null |
How long will a transfer take from Europe? | {
"text": "How long will a transfer take from Europe?"
} | [
{
"label": "NEGATIVE",
"score": 0.9981997013092041
},
{
"label": "POSITIVE",
"score": 0.001800293568521738
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 67
} | Default | null | null |
What is the verification process for my card? | {
"text": "What is the verification process for my card?"
} | [
{
"label": "NEGATIVE",
"score": 0.9980971217155457
},
{
"label": "POSITIVE",
"score": 0.0019028489477932453
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 71
} | Default | null | null |
What is the charge for exchanging currency? | {
"text": "What is the charge for exchanging currency?"
} | [
{
"label": "NEGATIVE",
"score": 0.9957743287086487
},
{
"label": "POSITIVE",
"score": 0.004225714597851038
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 31
} | Default | null | null |
My identity hasn't been verified. Can I use my account? | {
"text": "My identity hasn't been verified. Can I use my account?"
} | [
{
"label": "NEGATIVE",
"score": 0.9995818734169006
},
{
"label": "POSITIVE",
"score": 0.0004181811527814716
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 74
} | Default | null | null |
Cancelling a transaction | {
"text": "Cancelling a transaction"
} | [
{
"label": "NEGATIVE",
"score": 0.9995524287223816
},
{
"label": "POSITIVE",
"score": 0.00044756621355190873
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 8
} | Default | null | null |
I'm unable to verify my identity | {
"text": "I'm unable to verify my identity"
} | [
{
"label": "NEGATIVE",
"score": 0.9997615218162537
},
{
"label": "POSITIVE",
"score": 0.00023846712429076433
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 68
} | Default | null | null |
One of my transactions needs to be canceled. | {
"text": "One of my transactions needs to be canceled."
} | [
{
"label": "NEGATIVE",
"score": 0.9916515946388245
},
{
"label": "POSITIVE",
"score": 0.008348417468369007
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 8
} | Default | null | null |
the balance has not changed, but I have deposited some money | {
"text": "the balance has not changed, but I have deposited some money"
} | [
{
"label": "NEGATIVE",
"score": 0.8813402652740479
},
{
"label": "POSITIVE",
"score": 0.11865970492362976
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 6
} | Default | null | null |
I am missing a refund amount on my account. | {
"text": "I am missing a refund amount on my account."
} | [
{
"label": "NEGATIVE",
"score": 0.9997385144233704
},
{
"label": "POSITIVE",
"score": 0.00026146587333641946
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 51
} | Default | null | null |
I have cash deposit to my account but it is experiencing a problem | {
"text": "I have cash deposit to my account but it is experiencing a problem"
} | [
{
"label": "NEGATIVE",
"score": 0.9983837604522705
},
{
"label": "POSITIVE",
"score": 0.0016162436222657561
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 6
} | Default | null | null |
Please double check my card - withdrawal was working fine so far, but this morning on the way to work it suddenly got declined! | {
"text": "Please double check my card - withdrawal was working fine so far, but this morning on the way to work it suddenly got declined!"
} | [
{
"label": "NEGATIVE",
"score": 0.9990239143371582
},
{
"label": "POSITIVE",
"score": 0.000976123905275017
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 26
} | Default | null | null |
I attempted to deposit a cheque yesterday but the balance isn't showing today. Is it still pending? | {
"text": "I attempted to deposit a cheque yesterday but the balance isn't showing today. Is it still pending?"
} | [
{
"label": "NEGATIVE",
"score": 0.9984661340713501
},
{
"label": "POSITIVE",
"score": 0.001533842645585537
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 6
} | Default | null | null |
I need to cancel a transfer I made. | {
"text": "I need to cancel a transfer I made."
} | [
{
"label": "NEGATIVE",
"score": 0.9994947910308838
},
{
"label": "POSITIVE",
"score": 0.0005051952321082354
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 8
} | Default | null | null |
I did a transfer to my account, but it hasn't shown up | {
"text": "I did a transfer to my account, but it hasn't shown up"
} | [
{
"label": "NEGATIVE",
"score": 0.9993282556533813
},
{
"label": "POSITIVE",
"score": 0.000671721005346626
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 5
} | Default | null | null |
Can I activate a card in the app? | {
"text": "Can I activate a card in the app?"
} | [
{
"label": "NEGATIVE",
"score": 0.9961974620819092
},
{
"label": "POSITIVE",
"score": 0.0038025863468647003
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 13
} | Default | null | null |
I got charged in double and want a refund | {
"text": "I got charged in double and want a refund"
} | [
{
"label": "NEGATIVE",
"score": 0.992173433303833
},
{
"label": "POSITIVE",
"score": 0.007826619781553745
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 63
} | Default | null | null |
Can I verify my top-up card? | {
"text": "Can I verify my top-up card?"
} | [
{
"label": "NEGATIVE",
"score": 0.996347963809967
},
{
"label": "POSITIVE",
"score": 0.003652086015790701
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 71
} | Default | null | null |
How can disposable cards be used? | {
"text": "How can disposable cards be used?"
} | [
{
"label": "NEGATIVE",
"score": 0.9995276927947998
},
{
"label": "POSITIVE",
"score": 0.0004723014426417649
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 37
} | Default | null | null |
My throwaway virtual card won't work | {
"text": "My throwaway virtual card won't work"
} | [
{
"label": "NEGATIVE",
"score": 0.9997369647026062
},
{
"label": "POSITIVE",
"score": 0.0002630310773383826
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 72
} | Default | null | null |
How do I see what fees I am supposed to be charged on my account? I've noticed fees on some transactions, but not on others. This is very confusing and I cannot find a pattern to what I am being charged? | {
"text": "How do I see what fees I am supposed to be charged on my account? I've noticed fees on some transactions, but not on others. This is very confusing and I cannot find a pattern to what I am being charged?"
} | [
{
"label": "NEGATIVE",
"score": 0.9990804195404053
},
{
"label": "POSITIVE",
"score": 0.000919573416467756
}
] | distilbert-base-uncased-finetuned-sst-2-english | null | null | false | null | null | {
"category": 15
} | Default | null | null |
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