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https://jfootankleres.biomedcentral.com/articles/10.1186/s13047-019-0356-8_p0 | Factors associated with type of footwear worn inside the house: a cross-sectional study | Journal of Foot and Ankle Research | Full Text Skip to main content Advertisement Search Explore journals Get published About BMC My Account Search all BMC articles Search Journal of Foot and Ankle Research Home About Articles Submission Guidelines Research Open Access Open Peer Review Published: 23 August 2019 Factors associated with type of footwear worn inside the house: a cross-sectional study Alex L. Barwick ORCID: orcid.org/0000-0001-8469-05281, Jaap J. van Netten2,3,4, Sheree E. Hurn2,3, Lloyd F. Reed2,3 & Peter A. Lazzarini2,3,5,6 Journal of Foot and Ankle Research volume 12, Article number: 45 (2019) Cite this article Article metrics 1091 Accesses 13 Altmetric Metrics details Abstract Background In specific populations, including those at risk of falls or foot ulcers, indoor footwear is an important aspect of preventative care. This study aims to describe the indoor footwear worn most over the previous year in a sample representative of the Australian inpatient population, and to explore the sociodemographic, medical, foot condition and foot treatment history factors associated with the indoor footwear worn. Methods This was a secondary analysis of data collected from inpatients admitted to five hospitals across Queensland, Australia. Sociodemographic information, medical history, foot conditions and foot treatment history were collected as explanatory variables. Outcomes included the self-reported type of indoor footwear (from 16 standard footwear types) worn most in the year prior to hospitalisation, and the category in which the self-reported footwear type was defined according to its features: ‘protective’, ‘non-protective’ and ‘no footwear’. Multivariate analyses determined explanatory variables independently associated with each type and category. |
https://jfootankleres.biomedcentral.com/articles/10.1186/s13047-019-0356-8_p1 | Results Protective footwear was worn by 11% of participants (including 4% walking shoes, 4% running shoes, 2% oxford shoes), and was independently associated with education above year 10 level (OR 1.78, p = 0.028) and having had foot treatment by a specialist physician (5.06, p = 0.003). Most participants (55%) wore non-protective footwear (including 21% slippers, 15% thongs/flip flops, 7% backless slippers), which was associated with older age (1.03, p < 0.001). No footwear was worn by 34% of participants (30% barefoot, 3% socks only). Those of older age (0.97, p < 0.001) and those in the most disadvantaged socioeconomic group (0.55, p = 0.019) were less likely to wear no footwear (socks or barefoot). Conclusions Only one in nine people in a large representative inpatient population wore a protective indoor footwear most of the time in the previous year. Whilst having education levels above year 10 and having received previous foot treatment by a specialist physician were associated with wearing protective footwear indoors, the presence of a range of other medical and foot conditions were not. These findings provide information to enable clinicians, researchers and policymakers to develop interventions aimed at improving indoor footwear habits that may help prevent significant health burdens such as falls and foot ulcers. Open Peer Review reports Background Footwear protects the feet from the environment, provides a supportive surface between the feet and the ground [1] and has psychological and sociocultural significance [2, 3]. Some specific populations also have special footwear needs because of health conditions that increase their risk of experiencing falls [4] or developing foot ulcers, such as those with diabetes [5]. For example, older people at risk of falls are advised to wear footwear with a low heel, large sole contact area, secure fixation and a firm slip resistant sole [4]. However, regularly wearing footwear in line with that advice is complicated by contextual and personal factors [2]. Aesthetic preferences [6], financial priorities [3, 7], comfort [6, 7], presence of foot problems [3, 8] are all influencing factors in footwear decision-making [3, 6,7,8]. Some of these may be differently prioritised in footwear worn inside the home, compared to those worn outside the home, for example, people are willing to spend less on their indoor footwear [7]. |
https://jfootankleres.biomedcentral.com/articles/10.1186/s13047-019-0356-8_p2 | As people at high risk of diabetic foot ulceration do most of their weight-bearing activity indoors [9] and many falls in the elderly occur indoors [10], choice of indoor footwear, in particular, has the potential to have significant impacts on these health outcomes. Prior studies examining the indoor footwear worn by specific populations at risk of falls or foot ulcers suggests that the everyday indoor footwear they wear is far from optimal. Older people and those at risk of falls due to Parkinson’s disease or stroke have been reported to commonly wear slippers or go without footwear altogether in the home [7, 8, 11]. This is similar for people with diabetes and a history of foot ulceration [12], and importantly, those who have been prescribed footwear to prevent foot ulceration often fail to wear these inside the home [9]. To our knowledge, no population-based study has examined the different indoor footwear worn and the factors associated with this in a large representative sample. This paper aims to investigate the indoor footwear types worn most often in the year prior to hospitalisation in a large representative inpatient population and the proportion of this footwear that falls within three overarching footwear categories: ‘protective footwear’, ‘non-protective footwear’ and ‘no footwear’ based on recognised guidelines [5, 13]. Further, the paper will explore the sociodemographic, medical condition, foot condition and foot treatment factors associated with wearing different indoor footwear types and categories. Such population-based information identifying potential moderating factors in such strategies may assist clinicians, researchers and public health policymakers to target strategies that reduce footwear-related health risks and their associated burden. |
https://jfootankleres.biomedcentral.com/articles/10.1186/s13047-019-0356-8_p3 | Methods This study was a secondary analysis of data from the Foot Disease in Inpatients Study, which has been described in detail elsewhere [14, 15] and in summary below. Participants were recruited from five public hospitals in Queensland (Australia). All adult inpatients admitted for any medical reason and at least one night hospital stay were eligible for the study, except those in a maternity or psychiatric ward or those with a cognitive deficit. Overall, 733 of the 883 eligible inpatients present in those hospitals agreed to participate and provided voluntary informed consent. This inpatient sample has been reported to be highly representative of the sociodemographic characteristics and the co-morbidities of the general Australian adult inpatient population: mean (SD) age 62 [16], 56% (n = 408) male, 61% (n = 435) residing in a major city, 22% (n = 161) born overseas, 5% (n = 34) indigenous [14, 15]. The Prince Charles Hospital Human Research Ethics Committee (HREC) (Ethics No. HREC/13/QPCH/5) and the Queensland University of Technology HREC (Ethics No. 1300000367) approved this study along with approval from each hospital. Self-reported explanatory variables were collected for each participant by trained data collectors who were registered podiatrists and recorded on a validated data collection form [14, 15, 17]. This previously validated form, the Queensland High Risk Foot Form, was designed to capture foot risk factors and complications in diverse populations [17]. The variables included: sociodemographic factors (age, sex, indigenous status, country of birth, socioeconomic status (using the participant’s postcode of usual residence and the Australian Index of Relative Social Disadvantage to determine [18]), geographical remoteness (using the participant’s postcode of usual residence and the Accessibility/Remoteness Index of Australia status to determine [19])), medical history (diabetes, hypertension, dyslipidaemia, myocardial infarct, stroke, chronic kidney disease, cancer, arthritis, depression, smoking, mobility impairment, vision impairment), and foot treatment in the year prior to hospitalisation (by podiatrist, general medical practitioner, specialist (non-general medical practitioner) physician, surgeon, nurse, orthotist or other) [17]. |
https://jfootankleres.biomedcentral.com/articles/10.1186/s13047-019-0356-8_p4 | Trained data collectors clinically examined the feet of participants to diagnose foot conditions. These included: lower extremity amputation (performed during current or previous admission), foot ulcer(s) (active or previous), peripheral neuropathy, peripheral artery disease (PAD) and foot deformities. In brief, peripheral neuropathy was diagnosed as the failure to sense a 10-g monofilament on at least two plantar forefoot sites on one foot [16, 20]. PAD was diagnosed when toe systolic pressure was < 70 mmHg. Severity of PAD was classified as mild (51-70 mmHg), moderate (31-50 mmHg) or critical (< 30 mmHg) [21, 22]. Foot deformity was diagnosed when three or more of the following characteristics were present on one foot: small muscle wastage, bony prominence, prominent metatarsal heads, hammer or claw toes, limited joint mobility or Charcot deformity [16]. The outcome of interest for this study was footwear worn most of the time in the house in the previous year. Each participant was presented with a validated footwear picture chart [23] modified to add a barefoot option and a socks only option. The participant was asked “from this chart displaying 16 different types of footwear, what is the one type of shoe you have worn most inside the house over the past 12 months?” The previous 12 months was chosen as a time period as this is most relevant to the participant’s current health and sociodemographic situation whilst also being within the participant’s recall. Seven participants had missing data for this outcome variable and were removed, thus a population of 726 participants were used for this study. |
https://jfootankleres.biomedcentral.com/articles/10.1186/s13047-019-0356-8_p5 | The type of indoor footwear selected by participants was then categorised into three broad footwear categories: ‘protective footwear’, ‘non-protective footwear’ and ‘no footwear’. These categories were based on recommended protective features deducible from the footwear type selected. Those protective footwear features were recommended by the Expert Group Criteria for the Recognition of Healthy Footwear [13] and Diabetic Foot Australia footwear guidelines [5] and included: a stable heel, a heel pitch no more than 2.5 cm, an enclosed upper, minimal torsional flexibility and a fixation system. ‘Protective footwear’ included walking shoes, running shoes, oxford shoes, boots, and bespoke footwear. ‘Non-protective footwear’ was defined as footwear types that lacked the above protective features and included moccasins, Ugg boots, high heels, thongs/flip flops, slippers, backless slippers, court shoes, mules, and sandals. The ‘no footwear’ category included barefoot or socks only. Statistical analysis All data were analysed using SPSS 23.0 for Windows (SPSS Inc., Chicago, IL, USA) or GraphPad Prism (GraphPad Software Inc., San Diego, CA, USA). Descriptive statistics were used to display all variables. Prevalence with 95% Confidence Intervals (95% CI) was evaluated for the three footwear groups as well as each of the 16 indoor footwear types. Associations between explanatory variables and the footwear categories and types were analysed using univariate logistic regression. All explanatory variables achieving a statistical significance of p < 0.2 with outcome variables were included in backwards stepwise multivariate logistic regression analysis until only variables reaching statistical significance remained (p < 0.05) (Unadjusted Model) [14, 24, 25]. The unadjusted model was then adjusted for age, sex, socio-economic status and geographical remoteness by entering these variables into the model with the variables remaining in the unadjusted model (Adjusted Model) [14, 24, 25]. Collinearity, goodness of fit, significance, parsimony and variance were assessed at each step and found to be acceptable. Cases with missing data were excluded, as the proportion of missing data cases was minimal (< 5% in all cases) [14, 24, 25]. Please note only footwear categories and individual footwear types with a prevalence of > 1% were tested in the multivariate models. |
https://jfootankleres.biomedcentral.com/articles/10.1186/s13047-019-0356-8_p6 | Results Table 1 displays the prevalence of each of the three footwear categories and each footwear type within that category. Protective footwear was worn by 11% of participants most of the time in the previous year with the most common types being walking shoes at 4% and running shoes at 4% of the total sample. Non-protective footwear was worn by 55% of participants with the most common types being slippers at 21%, thongs/flip flops at 15% and backless slippers at 7%. Further, moccasins were worn by 5% and sandals were worn by 4% of the sample. Finally, wearing no footwear indoors most of the time in the previous year was worn by 34% including 30% barefoot and 3% socks only. Table 1 Prevalence of footwear categories and types worn inside the house most of the time in the previous year (n = 726) Full size table Additional file 1 displays the prevalence and univariate analyses for each footwear category and Additional file 2, Additional file 3, Additional file 4 and Additional file 5 display the univariate analyses for each footwear type. Table 2 shows the unadjusted and adjusted multivariate associations with each footwear category and Table 3 displays this data for each footwear type. Table 2 Independent factors associated with three categories of footwear type worn most inside the house in the previous year (Odds Ratios [95% CI]) |
https://jfootankleres.biomedcentral.com/articles/10.1186/s13047-019-0356-8_p7 | Full size table Table 3 Independent factors associated with footwear type worn most inside the house in previous year (Odds Ratios [95% CI]) Full size table Protective footwear In the adjusted multivariate analyses, wearing protective footwear most of the time indoors was independently associated (Odds Ratio; 95% CI) with an education level above year 10 (1.78; 1.06–2.99, p = 0.028) and having had foot treatment by a specialist physician in the previous year (5.06; 1.75–14.63, p = 0.003). Those wearing walking shoes were not found to be independently associated with any variable. Wearing running shoes was independently associated with not having diabetes (4.11; 1.10–15.38, p = 0.036), having a history of stroke (3.7; 1.43–9.57, p = 0.007) and having peripheral neuropathy (3.4; 1.28–8.99, p = 0.014). Wearing oxford shoes was independently associated with being born overseas (3.85; 1.13–13.13, p = 0.031). Non-protective footwear Wearing non-protective footwear most of the time in the house was independently associated with older age (1.03 per year; 1.02–1.04, p < 0.001) in the adjusted multivariate analyses. Wearing slippers was independently associated with older age (1.07 per year; 1.05–1.08, p < 0.001), an education level below year 10 (1.83; 1.19–2.82, p = 0.006) and the second most (2.33; 1.14–4.73, p = 0.02) and second least disadvantaged (2.76; 1.33–5.74, p = 0.006) socioeconomic groups. Wearing thongs/flip flops was independently associated with being a smoker (2.11; 1.2–3.73, p = 0.010), not having a mobility impairment (4.21; 2.06–8.60, p < 0.001), and living in a remote area (4.38; 1.73–11.05, p = 0.002). Wearing backless slippers was independently associated with being female (2.19; 1.2–3.96, p = 0.009), being born overseas (3.09; 1.69–5.66, p < 0.001) and having hypertension (2.07; 1.09–3.93, p = 0.026). Wearing moccasins was independently associated with older age (1.03 per year; 1.01–1.06, p = 0.008) and previous foot treatment by an orthotist (26.94, 1.4–519.6, p = 0.029) and not having a foot deformity (4.09; 1.19–14.11, p = 0.026). Wearing sandals indoors was not independently associated with any of the variables and wearing Ugg boots was independently associated with being female (2.82; 1.05–7.6, p = 0.04). |
https://jfootankleres.biomedcentral.com/articles/10.1186/s13047-019-0356-8_p8 | No footwear Older people (0.97 per year of age; 0.96–0.98, p < 0.001) and the most disadvantaged socioeconomic group were less likely to wear no footwear (0.55; 0.34–0.91, p = 0.019) in the adjusted multivariate analysis. Older people (0.97 per year; 0.96–0.98, p < 0.001), those in the most disadvantaged socioeconomic group (0.55; 0.33–0.93, p = 0.025) and those with a history of stroke (0.38; 0.19–0.77, p = 0.007) were less likely to go barefoot.. Those with depression were less likely to wear socks only (0.12; 0.02–0.87, p = 0.036). Discussion This cross-sectional study is, to the best of our knowledge, the first to examine indoor footwear worn most of the time in the past year by a large sample representative of the Australian inpatient population. Inside the house, the categories of footwear that were worn most of the time for the past 12 months were either non-protective footwear such as slippers and thongs/flip flops, or no footwear at all, collectively representing almost 90% of the sample. Although indoor footwear is considered important in a number of health conditions, only a small proportion of people wore indoor footwear considered to be protective. We found some interesting independent associations between different indoor footwear categories (protective, non-protective and no footwear) and various sociodemographic, medical history, and foot treatment history variables, as well as further associations between these variables and individual footwear types in our sample. |
https://jfootankleres.biomedcentral.com/articles/10.1186/s13047-019-0356-8_p9 | Only one in nine people wore a protective indoor footwear type. Wearing such protective footwear was not independently associated with medical or foot conditions that normally require protective footwear, such as peripheral neuropathy or history of amputation. This demonstrates the disconnection between footwear recommendations and actual footwear use in these populations. This is often acknowledged clinically and has been demonstrated previously in people with a history of stroke, Parkinson’s disease [8] and diabetic foot ulceration [12]. Our finding that one in nine people wear protective footwear inside the house indicates that this disconnection may be much more distinct in footwear worn inside the house than that worn outside the house with close to one in two people wearing protective footwear outside the house reported in our previous paper [26]. This is consistent with prior research in people at high risk of ulceration who have been found to be more likely to adhere to their prescribed bespoke shoes outside the house than inside the house [9]. This highlights the importance of specifically inquiring about footwear habits inside the house and implementing both indoor and outdoor footwear-related preventative measures in clinical encounters with at-risk patients. This is particularly pertinent when considering some of these populations have been shown to do more weight-bearing activity indoors than they do outdoors [9]. Previous foot care by a specialist medical physician in the previous year was also associated with protective footwear. Yet, foot care by any other health professional (podiatrist, general practitioner, surgeon, nurse, orthotist, other) was not associated with wearing protective footwear. This was against our expectations, as we would expect footwear change interventions to be implemented successfully by most of these health professionals. This lack of association along with the high proportion of those with risk factors not wearing protective footwear inside the home, demonstrates a lack of implementation of effective footwear change interventions, particularly for footwear worn inside the house. Recently, motivational interviewing has been demonstrated to increase the adherence to therapeutic footwear in those at high risk of ulceration in the short-term [27]. Though more research on effective strategies to reduce footwear related risk are required, it is recommended that consideration to the practicalities, purpose and social norms are considered [28]. Further to this, wearing protective footwear was independently associated with an education level above year 10. This relationship may be mediated by the link between lower educational attainment and poorer health literacy [29] so this should be considered in the delivery of indoor footwear. The translatability of current footwear guidelines to clinical practice and acceptability of such footwear to patients is also a topic for further research. |
https://jfootankleres.biomedcentral.com/articles/10.1186/s13047-019-0356-8_p10 | The specific protective footwear types most worn were walking shoes and running shoes. Wearing walking shoes was not independently associated with any factors. However, wearing running shoes was independently associated with peripheral neuropathy, in line with recommendations for this group, but conversely running shoes were also much more likely to be worn by those without diabetes which contradicts the recommendations for this group [5]. Furthermore, wearing running shoes was independently associated with history of stroke, whilst not going barefoot was associated with having a history of stroke which is consistent with previous research [8]. Bowen et al. [8] found that following a stroke or Parkinson’s diagnosis people change their indoor footwear towards being more supportive suggesting this is for reasons of foot problems and mobility changes. However, the overall proportion of those with a history of stroke in our sample who reported wearing protective footwear most of the time inside the house in the previous year was low at only 18%. The final association found with a protective footwear type was oxford shoes being associated with being born overseas. This highlights potential cultural factors influencing footwear preferences. Non-protective footwear was only associated with older age with odds increasing by 3% per year of age. A form of slippers (either backless slippers or standard slippers) were the most common non-protective footwear type worn in our study, but this was still a lower proportion, at 28%, than that of previous studies. Munro and Steele [7] found up to 38% of people over 65 living in the community wore slippers indoors, and Davis et al. [6] found 48% of women aged between 60 and 80 years also preferred wearing slippers indoors. This is potentially explained by our sample being more diverse in age (18–99), as slippers too were associated with age with odds increasing by 7% with each year of age and perhaps a warmer climate of Queensland Australia compared with New South Wales and Victoria where these previous studies were performed. Slippers have been found to be unsupportive, quick to lose their structural integrity and can have a lack of grip and fixation [7]. They are therefore not recommended for populations at risk of falls or foot ulcers, although more research is needed into the types of footwear that contributes to or prevents falls [30]. |
https://jfootankleres.biomedcentral.com/articles/10.1186/s13047-019-0356-8_p11 | Wearing slippers was also independently associated with other sociodemographic factors including an education level below year 10 and socio-economic status, whereas backless slippers were associated with being female. Interestingly, female gender does not appear to be as much of a predictor of indoor footwear types as it is of outdoor footwear, as identified in our previous paper [26]. Only backless slippers and Ugg boots were independently associated with female gender in this study compared to seven types of outdoor footwear in our previous paper. This may be reflective of the more homogenous footwear types worn in the home compared to outdoors. Thongs/flip flops were the second most common non-protective footwear type, being worn by 15% of the sample. This was similar to the 13% finding by Munro and Steele [7] in older people. We also found that those with a mobility impairment were less likely to wear thongs/flip flops in keeping with a finding by Bowen et al. [8] that people with stroke and Parkinson’s almost never wore thongs/flip flops indoors. The strongest association with wearing thongs/flip flops was living in a remote area, while smoking was also independently associated. Moccasins were also associated strongly with having seen an orthotist, age and not having a deformity. However, since < 5% of the sample wore moccasins these associations should be interpreted with caution. |
https://jfootankleres.biomedcentral.com/articles/10.1186/s13047-019-0356-8_p12 | The predominance of slippers and thongs/flip flops fits with what we know about considerations when purchasing indoor footwear in some specific populations such as older people and women with rheumatoid arthritis, where comfort and the convenience of not bending down to don and doff are important [3, 7]. The large proportion of people preferring to go without footwear in the home is also perhaps not surprising, especially given the warm climate of Queensland, Australia from which this sample was drawn. Further, there are sometimes cultural and religious reasons for not wearing footwear or wearing slip-on footwear in some indoor areas [3, 31]. These contextual factors should be considered when making clinical recommendations. The factor that associated most often with indoor footwear type and category worn most in the previous year was age. In addition to the previously mentioned associations between increasing age and non-protective footwear, slippers and moccasins, older people were less likely to go barefoot and this relationship was maintained when adding socks in with barefoot in our ‘no footwear’ group. This also has implications for falls prevention as going barefoot is associated with falls in older people [32]. The variety of relationships between footwear types and age may reflect generational preferences, or perhaps as people age and develop chronic health conditions they may value the warmth and comfort that wearing footwear such as slippers and moccasins in the home can provide compared to being barefoot. The finding that older people are more likely to wear non-protective footwear like slippers and moccasins demonstrates the need for behaviour change strategies around footwear in this population. However, the finding that older people are less likely to go without footwear is a positive starting point that may enable behaviour change interventions to more easily facilitate a move towards more protective indoor footwear. |
https://jfootankleres.biomedcentral.com/articles/10.1186/s13047-019-0356-8_p13 | The results of this analysis should be interpreted in the context of some strengths and limitations. The strengths of this study include that the sample was large and reported to be highly representative of an Australian inpatient population. It provides for the first time insights into the footwear habits of a large population-based sample and the sociodemographic, health and foot-related associations. The data collection instruments have demonstrated validity and reliability [17]. However, the study is at risk of type 1 error with the volume of analyses performed, and this may account for some of the associations we identified that have seemingly no potential causal pathway or other explanation for the association; for example, not wearing socks only was associated with having depression, which does not seem to have a plausible explanation. Further, the outcome was determined through the footwear type worn most often inside the house in the previous year, which is subject to recall bias and also does not represent all indoor footwear use. Our categorisation of footwear was based on recognised guidelines [5, 13], however, there are some recommendations that were not able to be determined just from the footwear type selected. For example, the fit of the footwear on the wearer could not be assessed for appropriateness. Further, our categories of protective footwear, non-protective footwear and no footwear based on recommendations and guidelines assumes that the individual shoe was characteristic of the footwear type. |
https://jfootankleres.biomedcentral.com/articles/10.1186/s13047-019-0356-8_p14 | Conclusions We found that most people in a large representative population-based inpatient sample in Queensland (Australia) wear non-protective footwear such as thongs/flip flops or slippers or go barefoot most of the time indoors. We did not find those with foot problems or those who had foot care by most providers to be more likely to employ safe footwear habits inside the home. The findings of this study demonstrate the need to focus attention on indoor footwear use as particularly problematic in these at-risk populations Sociodemographic factors such as education level and age are also associated with footwear and should be considered in any intervention that aims to change footwear habits. Further longitudinal research should examine the suggested reasons for these associations found in this cross-sectional analysis, including any causal relationships and how they may modify treatment and education strategies. The observations of this study should help inform clinicians, researchers and policymakers to develop interventions aimed at improving indoor footwear habits that may help prevent significant health care burdens such as falls and foot ulcers in future. Availability of data and materials All data is publicly available in our institutions research data repository. The details are: Citation: Lazzarini, Peter (2019): Dataset of the Foot Disease in Inpatients Study. Queensland University of Technology. (Dataset) https://doi.org/10.25912/5c53a22ae2810; DOI: https://doi.org/10.25912/5c53a22ae2810; URL: https://researchdatafinder.qut.edu.au/display/n1802. Abbreviations CI: Confidence interval |
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https://jfootankleres.biomedcentral.com/articles/10.1186/s13047-019-0356-8_p19 | Article Google Scholar 32. Kelsey JL, Procter-Gray E, Nguyen U-SD, Li W, Kiel DP, Hannan MT. Footwear and falls in the home among older individuals in the MOBILIZE Boston study. Footwear Science. 2010;2(3):123–9. Article Google Scholar Download references Acknowledgements The authors acknowledge the Queensland Health-employed podiatrists and Queensland University of Technology podiatry students that undertook training, testing and data collection for this project. The authors declare they have no competing interests. Funding This work was kindly supported by grant funding from Queensland Health (Queensland Government, Australia) and the Wound Management Innovation Cooperative Research Centre (Australia). Author information Affiliations School of Health & Human Sciences, Southern Cross University, Southern Cross Drive, Bilinga, Queensland, 4225, Australia Alex L. Barwick School of Clinical Sciences, Queensland University of Technology, Brisbane, Queensland, Australia Jaap J. van Netten , Sheree E. Hurn , Lloyd F. Reed & Peter A. Lazzarini Institute of Health and Biomedical Innovation, Queensland University of Technology, Brisbane, Queensland, Australia Jaap J. van Netten , Sheree E. Hurn , Lloyd F. Reed & Peter A. Lazzarini Department of Rehabilitation, Amsterdam UMC, University of Amsterdam, Amsterdam Movement Sciences, Amsterdam, the Netherlands Jaap J. van Netten School of Public Health & Social Work, Queensland University of Technology, Brisbane, Queensland, Australia Peter A. Lazzarini Allied Health Research Collaborative, Metro North Hospital & Health Service, Brisbane, Queensland, Australia |
https://jfootankleres.biomedcentral.com/articles/10.1186/s13047-019-0356-8_p20 | Peter A. Lazzarini Authors Search for Alex L. Barwick in: PubMed • Google Scholar Search for Jaap J. van Netten in: PubMed • Google Scholar Search for Sheree E. Hurn in: PubMed • Google Scholar Search for Lloyd F. Reed in: PubMed • Google Scholar Search for Peter A. Lazzarini in: PubMed • Google Scholar Contributions AB conceived the study, contributed to data-analysis and wrote the manuscript; JvN conceived the study, contributed to data-analysis and writing of the manuscript; SH contributed to study design, data-collection and writing of the manuscript; LR contributed to study design, data-collection and writing of the manuscript; PL conceived the study, designed the study, coordinated data-collection, analysed the data and contributed to writing of the manuscript. All authors approved the final version of the manuscript. Corresponding author Correspondence to Alex L. Barwick. Ethics declarations Ethics approval and consent to participate Ethics approval for this study was obtained from two Human Research Ethics Committee (HREC); The Prince Charles Hospital HREC (Ethics No. HREC/13/QPCH/5) and Queensland University of Technology HREC (Ethics No. 1300000367). Site specific authority was also obtained from each hospital and written informed consent was voluntarily obtained from all participants. Consent for publication Not applicable. Competing interests Lloyd Reed is employed by Dominion Cross (Ascent footwear), however this did not play any role in the results of this study or preparation of the manuscript. All other authors declare that they have no competing interests. |
https://jfootankleres.biomedcentral.com/articles/10.1186/s13047-019-0356-8_p21 | Additional information Publisher’s Note Springer Nature remains neutral with regard to jurisdictional claims in published maps and institutional affiliations. Additional files Additional file 1: Table S1. Characteristics and univariate analysis for those participants mostly wearing three categories indoor footwear types of no footwear, unprotective footwear and protective footwear. (DOCX 78 kb) Additional file 2: Table S2. Characteristics and univariate analysis for those participants mostly wearing the indoor footwear types of barefoot, slippers, thongs/flip flops. (DOCX 78 kb) Additional file 3: Table S3. Characteristics and univariate analysis for those participants mostly wearing the indoor footwear types of backless slippers, moccasins, walking shoes. (DOCX 78 kb) Additional file 4: Table S4. Characteristics and univariate analysis for those participants mostly wearing the indoor footwear types of sandals, running shoes, socks only. (DOCX 77 kb) Additional file 5: Table S5. Characteristics and univariate analysis for those participants mostly wearing the indoor footwear types of ugg boots, oxford shoes. (DOCX 25 kb) Rights and permissions Open Access This article is distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license, and indicate if changes were made. The Creative Commons Public Domain Dedication waiver (http://creativecommons.org/publicdomain/zero/1.0/) applies to the data made available in this article, unless otherwise stated. |
https://jfootankleres.biomedcentral.com/articles/10.1186/s13047-019-0356-8_p22 | Reprints and Permissions About this article Cite this article Barwick, A.L., Netten, J.J., Hurn, S.E. et al. Factors associated with type of footwear worn inside the house: a cross-sectional study. J Foot Ankle Res 12, 45 (2019) doi:10.1186/s13047-019-0356-8 Download citation Received 21 May 2019 Accepted 19 August 2019 Published 23 August 2019 DOI https://doi.org/10.1186/s13047-019-0356-8 Keywords Footwear Inpatient Age Neuropathy Diabetes Sociodemographic Slippers Barefoot Download PDF Associated Content Collection The Science and Sociology of Footwear Advertisement Journal of Foot and Ankle Research ISSN: 1757-1146 Contact us Submission enquiries: Access here and click Contact Us General enquiries: info@biomedcentral.com Read more on our blogs Receive BMC newsletters Manage article alerts Language editing for authors Scientific editing for authors Policies Accessibility Press center Support and Contact Leave feedback Careers Follow BMC BMC Twitter page BMC Facebook page BMC Weibo page By using this website, you agree to our Terms and Conditions, Privacy statement and Cookies policy. Manage the cookies we use in the preference centre. © 2019 BioMed Central Ltd unless otherwise stated. Part of Springer Nature. |
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https://mikerowe.com/2009/02/mike-not-following-his-passion-but-taking-it-with-him/_p0 | Mike is not following his passion but taking it with Him! – Mike Rowe Skip to content Home About Mike Podcast Books The Way I Heard It Mom’s Books Video Drinking with Geniuses Photos Blogs / Articles Foundation Mike Rowe Home About Mike Podcast Books The Way I Heard It Mom’s Books Video Drinking with Geniuses Photos Blogs / Articles Foundation Search for: Listen to a new episode of Mike’s Podcast The Way I Heard It HERE! Mike is not following his passion but taking it with Him! February 6, 2009 Shari From Mike’s Mud Room on Discovery.com Q: Dear Mike Rowe, -Lisa Uh..Oh. I have visited your modest website, mikeroweWORKS. You have a pretty good idea but although your intentions are good ones sir, you are preaching to the choir. I don’t mean to be. If my intent were to reach choir members, I’d have simply used The Mudroom to sound off. Setting up a new site seemed the only way to reach those not currently in the “choir.” The people who watch you and your show already know what is going on with the work force in this country but not everyone shares your point of view. Thank God for that. Nothing more disconcerting than a room full of people who feel the same about everything. However, I must say that my experience on the show has not lead me to that conclusion. People watch Dirty Jobs for a variety of reasons, and I have found that a great many have no idea about a decline in Trades or a crumbling infrastructure. In fact, I’d say an overwhelming majority. |
https://mikerowe.com/2009/02/mike-not-following-his-passion-but-taking-it-with-him/_p1 | I do not think that this country is going to fall apart. I have faith in the fact that a job that needs to get done will be taken on by the people. I assuming you’re talking about those specific people who are willing to take on the job. The “choir” if you will. Surely, you don’t mean ALL the people, do you? I have no doubt that many Americans still possess an admirable work ethic. I also believe they are fewer in number than ever before. Of course, I could be wrong. Sure your encouragement will help but I would suggest starting from a more positive look at this great country that we are all lucky to live in. Waging war on anything is negative and a bad place to start. I couldn’t agree more. But I have not waged a war on anything. I have suggested that we – the country – have been systematically attacking the notions once closely associated with hard work and skilled labor. It’s a war both Civil and Cold, fought on many fronts, and it’s casualties are real. Becoming aware of that conflict is the first step in ending it, which I support entirely. I’m not here to start a war, Lisa. I’m here to tell you we’re already in one. We are lucky to live in the United States. Your Grandfather knew it, your Father knows it and there are many who are willing to do whatever kind of “dirty” job to try and get ahead and make a living. The men and women of this country will do the job and do it well. |
https://mikerowe.com/2009/02/mike-not-following-his-passion-but-taking-it-with-him/_p2 | I hope you’re right, but I don’t think it will happen by accident. From what I’ve seen, there has been a lessening in the willingness to do what you describe. Not an abandonment, but a lessening. Many see it that way, including my Dad. Not everyone looked at work the way you once did and had the opportunity to change their minds as you have. Very true. I have no qualifications in this area beyond my own personal experience. The only story I can tell is my own. If you are sincere and serious about taking on this huge project, leave beer out of it. Drinking is one thing that is abused way too much and I would not bring that into the mix. That Mike, is one of the biggest obstacles our young people face even while in school. Drugs and alcohol. I don’t know that beer and sincerity are mutually exclusive, but I appreciate your observation, and understand your concern. Please do not become a dirty politician trying to steer the sheep that are already on their way to market. I’m not running for office. I’m not looking for votes. And my experience with sheep is sufficient. You claim to not be speaking for anyone but yourself, however, you know that people look up to you and are using your status as a television personality to get the point across that work is not scary and profitable while you are hard working, yes, but a wealthy hard working person. Those CEO’s are also very wealthy and they are the ones who are just looking for more sheep to steer them into more profits. |
https://mikerowe.com/2009/02/mike-not-following-his-passion-but-taking-it-with-him/_p3 | Not sure I take your meaning. Are you suspicious of success or notoriety? Or both? I think what you are trying to do is admirable but… what’s in it for you? What are your intentions? Doing something you think is worthwhile feels good. I like to feel good. Beyond that, I want to do something with what I feel is pretty unique claim. When the dust settles, I’ll have completed over 200 jobs, and shot in every state. That kind of thing gets peoples attention, and when you have their attention, you have an opportunity. I’d like to take that opportunity to say that Dirty Jobs was about more than exploding toilets and squealing pigs. (Though I do love them both.) I’d like to talk about what I got wrong. What I learned along the way. And what I think is important. Are you just doing this out of passion for the people, for your country…why? No. I have some selfish motives. As I said, it makes me feel good to do this, so I’m doing it. That’s selfish. I also have to spend the next few months promoting a new season, and would like to discuss something besides the aforementioned toilets and pigs. I guess that’s selfish too. A little Mercenary in the Missionary, as it were. Mainly though, I’m doing it because I feel like it. |
https://mikerowe.com/2009/02/mike-not-following-his-passion-but-taking-it-with-him/_p4 | Mike PS. I’m not following my passion, Lisa. I’m taking it with me. Mike's Blogs, Written By Mike Post navigation Immigration Regarding Immigration, both Legal & Illegal Maximists or Minimalists? Leave a Reply Cancel reply You must be logged in to post a comment. Blog Categories Behind the Scenes Micro Musings mikeroweWORKS On the Road Q&A Fridays with Freddy Texts From Mother Recent Posts The Marine Corps Ball Bill Dunson Work Ethic Wednesday: “More Experience” Off The Wall: Where you been? Honored to tell the story of Rob O’Neill Keep up with Mike! Sign up for updates. We promise not to abuse your inbox. First Name Last Name Email address: Leave this field empty if you're human: Report an Issue | Contact Us | Privacy Policy | Terms & Conditions | Credits | © Copyright 2015 MRW Holdings, LLC |
https://mou.me.uk/2008/08/01/fitness-first-are-liars-thieves-and-commit-direct-debit-fraud/?replytocom=876_p0 | Fitness First are liars, thieves and commit Direct Debit fraud | mou.me.uk Mou Home | Blog | Portfolio | About Me | Contact | « Microsoft Outlook… and I'm done Generating dynamic stylesheets on the fly using PHP » Fitness First are liars, thieves and commit Direct Debit fraud Posted August 1st, 2008 in rant | 225 Comments Oh yes. Around 3 months ago now I cancelled my Direct Debit to Fitness First – not because I was quitting, but because I was trying to phase out the bank account the debit was taken from. Once that was done, like a good boy, I rung them to let them know I had cancelled it and gave my reasons why, and they were fine with that. Great. The next month I went in and paid over the counter. All was good. Until about the 7th of this month, when I received a letter from my bank to inform me of a failed Direct Debit charge to my old account. WTF? I take a look, and the Fitness First DD has reappeared. A quick call to my bank confirmed that the Direct Debit had been recreated, by none other than Fitness First. This, apparently, is perfectly fine as long as they inform me they’re going to do it. I received no such warning (of course I didn’t, otherwise I wouldn’t have let them use an account I knew would be empty, right?) |
https://mou.me.uk/2008/08/01/fitness-first-are-liars-thieves-and-commit-direct-debit-fraud/?replytocom=876_p1 | And so I ring Fitness First in Leeds. They can’t help me, I need to speak to head office. Great. I speak to head office, and I’m told the only people that would set up a direct debit is the club themselves… You can probably imagine how I’m starting to feel by now. I ring fitness first, and get the same guy, who straight away tells me that the woman I need to speak to is on holiday for a week. “You have no-one else there that can talk to me about Direct Debits?”, I ask. “No, only ****** and she’s away till next week”, he replies. What a way to run a business. Oh, but it gets better. Next week I ring back, she’s ill. I ring back at the end of the week, she’s still ill. The next week I leave it for fear of being driven to insanity, and when I ring back on the friday, she’s gone for the day. Sigh. Finally, the next monday I get hold of the elusive ****** – one of the most clueless, unhelpful muppets I’ve ever had the misfortune of dealing with. I explain whats happened and point out that due to their unlawful attempt to take money from me, I am now a £30 bank charge down. Her instant response? |
https://mou.me.uk/2008/08/01/fitness-first-are-liars-thieves-and-commit-direct-debit-fraud/?replytocom=876_p2 | “Banks can’t charge you” A few seconds of silence followed while I tried to process this. “What do you mean?” “Banks can’t charge you, it’s illegal” Deflection, a great tactic. Take the blame away from yourself and pass it onto someone else. This may have worked, had I been an idiot. “I think you’ll find” I responded, with possibly a hint of smugness in my voice, “The courts have decided that bank charges should be governed by contractual fairness rules, and now the office of fair trading are deciding whether or not charges are fair or not. Its not illegal, and regardless I don’t think you should be trying to palm the blame off for your mistake”. (recited from memory so may not be a 100% accurate quote – although ironically, I’d been reading up on the bank charges court case just a couple of nights before 😉 ) The next 15 minutes of conversation were a blur. The conversation went back and forth, with me pointing out as a result of her actions Fitness First had broken the law and that I should be compensated for my loss, and her saying she couldn’t “refund” me because they hadn’t actually taken anything. It escaped her (about 10 times) that I wasn’t asking for a refund, I was asking for 1-2 months free membership to cover the cost of the bank charge, the multiple phone calls and the trip to the bank to get it all sorted. |
https://mou.me.uk/2008/08/01/fitness-first-are-liars-thieves-and-commit-direct-debit-fraud/?replytocom=876_p3 | Needless to say, the call ended with her offering me nothing. It did sound hopeful briefly when she went to speak to her manager, but she came back to tell me they weren’t going to give me anything (in as many words). And so I ended the call. I called the head office back, hoping that someone there would be intelligent enough to realise that they were about to lose a £30 a month paying customer for the sake of their blatent idiocy. But no, unfortunately the people there were no better. I was offered a Fitness First “freeze” discount – which meant I would get next months membership for £8 – providing I paid up the month I’d missed. But lets be honest, what sort of offer is that? And now its got to my final effort. I’m trying to arrange to see the manager of the club to see if she has the gall to try and justify Fitness Firsts actions with me face to face. But unfortunately, after leaving several messages with the front desk she still hasn’t called me back. And so there you have it, Fitness First in Leeds are liars. They commit Direct Debit fraud and refuse to accept responsibility, and when you catch them with their fingers in the cookie jar they’ll try and palm off the blame. And if that doesn’t work, they’ll repeat the same bullshit until you’re too angry to continue the call. And if you do have the patience to continue the call? They bring out the big guns – they basically tell you to f*ck off. A little harsh, but technically true. I’d like to think this was a one-off, but the crap she was feeding me almost seemed a little too scripted. |
https://mou.me.uk/2008/08/01/fitness-first-are-liars-thieves-and-commit-direct-debit-fraud/?replytocom=876_p4 | So if you’re a member of Fitness First and you decide to cancel your Direct Debit, keep a close eye on your bank account. You may end up getting a nasty surprise a few months later. See also: The Fitness First debacle part II – apologies and refunds, but they still can’t get it right The Fitness First debacle part III – So now you *don’t* want my money?! Share this: Tweet Share on Tumblr Tagged in: cheats, direct debit, fitness first, liars, thieves. 225 Responses to “Fitness First are liars, thieves and commit Direct Debit fraud” knocker Aug 1st, 2008 at 3:49 pm Mate – stuff like this makes me really really angry!!!! If you properly cancelled the DD how on earth can FF set up a new DD without your permission? I’d be off to the solicitors if I were you! Grrrrr! mou Aug 1st, 2008 at 7:47 pm I forgot to add in the original post (I was a bit angry when I was typing it) that I didn’t get a single direct apology. A think she said “I’m sorry you were charged by your bank, but…”, but no real admission that they f**ked up. Nathanael Aug 23rd, 2008 at 11:01 am Did you try reporting it as fraudulant activity to your bank? I know that most of them take a very dim view of people doing that, but they are required by law to look into it. (Which is why they may not have mentioned it). |
https://mou.me.uk/2008/08/01/fitness-first-are-liars-thieves-and-commit-direct-debit-fraud/?replytocom=876_p5 | You may not believe it was willfully fraudulant, but you can certainly construe that it might have been. Stacy Sep 2nd, 2008 at 7:02 am I have just had the same happen to me apart from it wasnt a DD set up again but my card details taken and money taken out of my account twice, and still havent been awarded a refund!!! this was 2 months ago :@ mou Sep 5th, 2008 at 3:46 am @ Nathaniel Not yet, but I think I will. I gave them a chance to sort it out, and they basically f**ked me about – again. http://mou.me.uk/2008/08/24/the-fitness-first-debarcle-part-ii-apologies-and-refunds-but-they-still-cant-get-it-right/ @ Stacy If you send me an email, I’ll send you back the phone number of the guy I spoke to. He seemed a bit more clued up than most of the muppets Ive spoken to in the last 2 months, so maybe he’ll show a little more sympathy… sma Sep 14th, 2008 at 6:16 pm I don’t think this happens in Leeds only…the same thing has happened to me just a couple days ago…they charged my account even though I had cancelled my direct debit…paid them fully and told them that I did not want to carry on anymore…the 3 months were enough…bt wen my statement arrived i wz truly shocked…i hav no idea wt 2 do nw n m worried they will do the same next mnth…i did call them bt no1 has returned my call since saturday 🙁 |
https://mou.me.uk/2008/08/01/fitness-first-are-liars-thieves-and-commit-direct-debit-fraud/?replytocom=876_p6 | mou Sep 24th, 2008 at 2:56 pm sma Keep bugging them. Keep bugging and bugging and bugging. One thing Ive learnt is when they say they’ll call you back, its a barefaced lie. Even when they have you on hold they offer you a chance to leave your number and they’ll call you back – 3 times I tried, never received a single call. God f**king damn them to hell, I can’t believe they’re able to get away with treating their customers like shit time and again. Someone should call watchdog!! lol emz Jun 11th, 2011 at 4:01 pm How true! I left 4 messages over a week to be called back from Head Office. wanted to speak to someone before my June payment came out. Well they never phoned back and I finally got through to late to sort out my payment. Would not recommend! Jordan Catto Apr 30th, 2012 at 10:24 pm They did call watchdog.. They were on about a month ago… I’ve been having problems with them recently.. So I sent them this 😀 Dear sir/madam I am writing to notify you, in accordance with my verbal contract with Jamie (Head of sales), that I will be terminating my membership one calendar month from now. The last payment you will receive shall be tomorrow, on the first of May 2012. |
https://mou.me.uk/2008/08/01/fitness-first-are-liars-thieves-and-commit-direct-debit-fraud/?replytocom=876_p7 | As explained numerous times to members of your sales team prior to joining, I am joining the army, and was only intending on using the facilities for a period of approximately two months. I was assured by all I spoke to, including Jamie, that this was not a problem, and could cancel at any time, with one calendar months’ notice. This was also brought up during the registration, over the phone, with Jamie. This formed part of the verbal contract I agreed to. The terms and conditions provided over the phone, never contradicted these agreements. I am also aware, of the fact that I never signed any form of contract, or was presented any written terms, before completion of contract. There is no question of me continuing to comply with terms that I never agreed to, so I would like to inform you, that I will be cancelling the standing order, after the aforementioned payment, that you are due. I hope that this can be resolved quickly, and efficiently, however, I will see this through. Kind Regards Jordan Catto Leah Oct 9th, 2008 at 5:25 am I have just had exactly the same thing. I cancelled my direct debit and wrote to them cancelling my membership as my 3 month contract was up, and just checked my bank balance to find that they have taken £44 directly from my debit card without telling me! I phoned the branch in High Wycombe where I was a memebr and she said ‘oh yeah, you have to give us 1 months notice’. Bull S*IT! I am just waiting for a call back from the manager who is on ‘conference call’. I’ve gone overdrawn and so a bank charge of £25 will be sent to me now because of them |
https://mou.me.uk/2008/08/01/fitness-first-are-liars-thieves-and-commit-direct-debit-fraud/?replytocom=876_p8 | n@tskiiii * Oct 9th, 2008 at 7:23 am I was thinking about joinin aswel , iv just been on the web looking for gyms . This is one im steering clear of . P.s watchdog would be a brilliant idea !! LINDA Oct 14th, 2008 at 10:38 am ive jus bin 2 my bank n my direct debit as gone up by £2.50.Not alot u mite fink.it is wen u on a budget n uve ad NO warning of da increase.Ive bin a memba of FF since it opend in my ome town(gota b mur dan 5 yr).2 me FF do nothing 4 loyal customa,s jus rip em off.I will b sortin dis 2mz.Will i get anywer? I doubt it,untill i threaten 2 leave n den ill ave offers frown @ me left rite n centre.Derrr!Y dint i try dat sooner,i cud kick misen.LOL!X Kassie May 8th, 2009 at 1:34 am It’s such a shame that I have to squint and frown my brow to understand what you’re saying…. it’s like reading a text from one of my teenage daughters and I am familiar with short texting (and I aint that old either) but it’s soooo not right for a message of this kind… it’s so much easier for everyone to read it in proper English… sorry, P*ssed off tonight and not in the mood for a different language!! K |
https://mou.me.uk/2008/08/01/fitness-first-are-liars-thieves-and-commit-direct-debit-fraud/?replytocom=876_p9 | Evie Jan 10th, 2012 at 10:42 pm haha was reading this and i thought exactly the same Kassie, well said! 🙂 JO Jo Jan 20th, 2012 at 7:14 pm What has happened to the English language.I agree with Evie what a load of verbal rubbish.It would be easier to understand Welsh or Polish michele May 12th, 2015 at 6:02 pm I find these poor examples of the English Language, all too common. Do people not kknow how to write a proper letter any more? Shame. Rosie Oct 27th, 2008 at 7:49 am This is strange as a similar thing has happend to me and thought id look it up and found this website….i cancelled my direct Debit as i had no money in my account and didnt want to be charged but the next day i rang up and paid £30 to fitness first over the phone. however iv just checked my bank statement and they have took another £30 out the next day…but i have not given them permission to do this nor did i ring up and pay it again! so someone has taken my bank details…i rang fitness first and they said only one payment has been made…so where has this other £30 gone?!!!!! adam stanley Nov 12th, 2008 at 11:42 am i am just another who has had problems with fitness first with them taking money without informing me, ihave spoken to the same idiots as the others, to try to resolve the problems but to no avail.they have well trained staff in the art of buck passing, lies, and bullshit, and i think they need to be put on tv ie watchdog or something similar to show what a shower they are |
https://mou.me.uk/2008/08/01/fitness-first-are-liars-thieves-and-commit-direct-debit-fraud/?replytocom=876_p10 | Liam Miller Nov 13th, 2008 at 11:19 am I recently left the Portsmouth Fitness First because i was moving 120 miles to go to uni. Handed in my letter of leave and gave 30 days notice as per terms and conditions. No worries here. A month later they take out money from my account even though i have quit. So i cancel the direct debit thinking they were just being slow. Some days later i get letters saying they didn’t recieve my months members fee and i owe them money. (The bloody cheek of it). I phone them up and explain that i have left and they owe me money which they unrightly took. Spoke to a lovely lady on the phone who said that they have recieved no evidence that i have quit but they will look into it and stop the letters. A couple of weeks later i get another letter saying they have passed on my details to creditors! :-O I phone them up again this time speaking to some misrable bloke. All he says is if i cannot provide proof that i quit i will have to pay up! Why? All because some twonk on the reception is too inadequet to file a letter. The manager is on holiday and the staff are “too busy” to look into it themselves . . . . (why am i not surprsied?) |
https://mou.me.uk/2008/08/01/fitness-first-are-liars-thieves-and-commit-direct-debit-fraud/?replytocom=876_p11 | Needless to say i am down this weekend and on the monday so when the manager gets back he is going to be on the end of some choice words. I don’t expect this to be easy but then i’m not going to play easy either. Those thieving ******** are going to refund me. And thats a fact. David Kenyon May 14th, 2009 at 12:10 pm Exactly the same happened to me!!! Shit gym and shit service. Anon Nov 15th, 2008 at 4:01 am Mate, I have had the SAME problem. Signed up to FF with a friend in Luton, both of us gave 2 different sets of bank details … obviously I gave mine, and my mate gave his. 1 month had gone, I was double charged? I thought it must of been a mistake so notified the staff who said it’s been sorted. Now the 2nd month came, I was double charged … so I am now £60 down. Right so, now I enquired properly and spoke to the girl that handles direct debits, she was nice and tried helping me out. BUT BUT BUT in the end I was told that my friend had been signed up on to my account so the money for his membership was coming out of my account … how the hell that happened I have no idea? we both filled in 2 seperate sheets so obviously their staff cocked it up. |
https://mou.me.uk/2008/08/01/fitness-first-are-liars-thieves-and-commit-direct-debit-fraud/?replytocom=876_p12 | I was then told to get the money off my friend who obviously gave me it and then I had to manually cancel the direct debit myself. I still go to fitness first, but I thought i’d tell you my experience … I am sure that its illegal for them to put some one else on my account. I even have a carbon copy of my ‘sign up’ paper and no where does it say my friends joining the gym ON my expense! … TWATS. karen Nov 25th, 2008 at 1:40 am omg.. they really are cheaters.. fitness first in camberley.. doing the same as well.. RL Nov 26th, 2008 at 5:55 am Fitness Frist have been equally appalling in dealing with my membership transfer – and it’s funny to hear how these phrases are familiar. Perhaps its something they are thought?! I’m currently on the phone to the Head Office and getting no response. Finding it hard to believe “your call is very important to us”…. Paul McCann Dec 2nd, 2008 at 5:35 am Hi Guys, Used to work for these bums. Believe me this happens everyday! When you fill out a cancellation form in club and are required to give one months notice, (pretty fair) the staff are suppossed to forward it to the admin dept. In most cases they do. Make sure you ask staff for photocopy!!! |
https://mou.me.uk/2008/08/01/fitness-first-are-liars-thieves-and-commit-direct-debit-fraud/?replytocom=876_p13 | Fitness first are not a gym. They are a telesales team that happen to be next door to a gym ( what my manager told me on the first day!!!) The company base all their training and coaching around selling memberships. They use targeted sales tactics to get you hooked in from the “free day pass” to the structure of the call to the “Close” in the club, all designed to get you signed up for a year. After that they couldn’t give a damn whether you get fit or not. Over 25% of all those signed up never use the place and after the 12months is up, do they contact those customers. No way they just let them keep paying. Go join your local leisure centre, much better value for money!!! ann Dec 3rd, 2008 at 4:44 pm guys am really annoyed about the situation that has arise i think we have been moped of our money. i am facing the same situation at the moment and can u imagine they dont even care when ever i go there and ask to speak to the manager no one is never there. …forget the head office there is no responses …….. i am jus wondering if any of you kn were we can go or who we can connact to get them pay for what da a doing i will be greatful cos i need my money back pls help ……..thanks |
https://mou.me.uk/2008/08/01/fitness-first-are-liars-thieves-and-commit-direct-debit-fraud/?replytocom=876_p14 | git Dec 8th, 2008 at 10:56 pm just finished reading all these comments and they’re typical off what happens in sunny sydney australia not to mention the rest of australia as well.down under they’re known as finance first and as the ex employee said thats all they’re interested in period.the government here has a department of fair trade and practices which is for any citizen to complain to, who feels they’re getting ripped off by any business for whatever reason.at no cost to you on your behalf they will investigate your complaint and make a ruling.believe me it never gets to that stage because as soon as you mention you’re going to make a formal complaint to the department of fair trade and practices it’s as though you’ve said the magic words to end all your problems.all of a sudden everything is sorted and they’re so sorry for all the heartache they’ve caused, but in saying that any moneys owed i always tell people to get it in cash and believe it or not they’re only too happy to do that for you.by the way the success rate of the above rave is 100% and it is accomplished in a matter of hours.so hopefully you have a similar government set up that you can use and play hard ball otherwise you’re just going to get dicked around.otherwise get together and go to a local tv program that thrives on stories like this as they absolutely hate bad publicity of any nature |
https://mou.me.uk/2008/08/01/fitness-first-are-liars-thieves-and-commit-direct-debit-fraud/?replytocom=876_p15 | julie Dec 10th, 2008 at 4:59 am I can’t believe came upon this website just by chance.My 21 yr old son is having the same problem.He joined fitness first at the beginning of the year,and had 2 payments taken out of his account within 2 days,so he phoned and they apologised and said it would be refunded at the end of the week.Anyway 2 weeks went by and still no money refunded so he told them they had broken the terms under the contract and he was entitled to cancel his membership because of this and they told him by law he was entitled to do this and they would definatly refund him his money.This was7 months ago and inbetween then we have had letters threatening legal action letters demanding payment and one from a company sayin he had 7 days to make payment before being passed on to a company that recovers debts, oh and he did get a refund on the 5th nov before they activated the account the day after and took payment again.My son has made numerous phone calls to the actual gym and head office which was a waste of time because you cant speak to a manager at head office cos none are there,what a load of tripe.How can they carry on taking money out of peoples accounts and get away with it something has to be done to stop these thieves cos thats what they are.I personally am going to email watchdog and let them know what is going on and if anyone out there wants to do the same,then I think this is the only way we stop this company from carrying on doing this. |
https://mou.me.uk/2008/08/01/fitness-first-are-liars-thieves-and-commit-direct-debit-fraud/?replytocom=876_p16 | robert Dec 14th, 2008 at 10:26 am I have had similar problems with the old dds at ff. For a national company you would expect much better customer service. This is unfortunately a typical and predictable response we now receive from customer service centres. I am so sick of these untrained idiots masquerading as customer service representatives. The blame lies with the owners/managers that set up the system, these stalling tactics and delays earn them fortunes with your money in there account. Leave ff and find a real gym that will take you seriously and treat you with respect. sian jones Dec 17th, 2008 at 3:09 am I’ve had the same problem in the wrexham club. someone rang me and set up a membership. Upon hearing their bad reputation i called the next day to cancel. The girl told me id have to come to the club with a letter! I must point out at this time that i hadnt signed anything to join so why did i need to sign something to cancel ???? so i went in just 3 days after (within the 10 days cancellation period) handed in the letter and completed a cancellation form. this was in august. now in decmber i get my first piece of correspondance from them a letter asking me to call cause i was in arrears due to the direct debit being cancelled !!!!! ive rang written and been into the club but oh they have no record of me cancelling ! what a suprise ! My best friend works there and even she cant get this sorted. this is ridiculous and im in the middle of writting to the local paper the office of fair trading oh |
https://mou.me.uk/2008/08/01/fitness-first-are-liars-thieves-and-commit-direct-debit-fraud/?replytocom=876_p17 | watch dog Ameen Dec 20th, 2008 at 5:52 am I cancelled my direct debit 4 months ago and they have continued to charge me for each month. I signed up for 12 months which was a big mistake as the gym in portsmouth is sh*t! Between the hours of 4 p.m and 9 p.m it is impossible to go in the free weights section, and the everytime you try to use the sauna its always switched off. DO NOT sign up to fitness first, a whole lot more hassle than its worth!! Walid Deeb Dec 20th, 2008 at 5:13 pm I will support ANY member who wishes to take these thieves to court. So rude on the phone, one lady- Lorraine shut the phone on my face! They will eventually pay the price for this. Write to bbc watchdog… Direct debit thieves is what i call them BBC watch dog need to do something about these criminals Karen Jan 2nd, 2009 at 1:30 pm London Mayfair branch has got a manager, who will call you and lick your ass to get you in. After I have paid, he didnt even bother to show me around. He promised to call for induction (always called on time before I paid-did everything to get me sign up), but never heard from him. Next day I came and ask him `Can you please get sb to show me around?` – He asked me to wait and than busy PT rush me around, try to promote himself, to get me spend more money. |
https://mou.me.uk/2008/08/01/fitness-first-are-liars-thieves-and-commit-direct-debit-fraud/?replytocom=876_p18 | The week later, I visited the gym after my work. THERE WERE TWO CLEANERS RUNNING AROUND WITH THE VACUUM CLEANERS, and all mats were wet. Why dont they do it after the gym opening hours? Most of the videos on the treadmils are down, the same songs repeating over and over again. Fitness First is dissapointment. Hope they wake up soon, before they loose all af the customers. Darren Jan 5th, 2009 at 2:42 pm I signed up to fitness first not a few hours ago 🙁 I took the 3 month Gold Is there anything I can do to prevent losing money? irene regan Nov 4th, 2010 at 4:38 pm I am wondering with all these complaints why no one has contacted watchdog. These crooks need sorting out once and for all. RENE Kris Jan 10th, 2009 at 5:51 pm Well thank god I found this site now as I was going to sign up tomorrow and thought I would check out what the costs were. Looked on FF site and became suspicious when they did not give prices and just said “contact your local gym for more details.” Luckily I am in sales so thought I would try and find out more as I know of this tactic, then found this site, so looks like I will be joining the local leisure centre gym now….phew! |
https://mou.me.uk/2008/08/01/fitness-first-are-liars-thieves-and-commit-direct-debit-fraud/?replytocom=876_p19 | Andrew Jan 11th, 2009 at 5:31 am I’ve been a member of FF for several years, recently moved to London and attempted to transfer my membership to Holborn in October. My new employers now pay towards the membership which naturally reduces my previous DD. Completed the DD mandate in October, nothing happened, then checked and the person who completed the form at Holborn had noted the date of change to take place as of October 09 instead of 08! Despite several attempts at the gym to complete a revised form it’s still not happened (‘not my remit’, ‘manager not here’, ‘manager just left’ and so on, get the picture). Seems a ploy to obtain more money for my membership. FF customer service sadly lacking – complain on their website and you can get ignored too! jules Jan 11th, 2009 at 9:11 am Im Having problems with Wrexham FF!! dropped membership payment down to the £14.95 level and they are still taking out £24.95 It’s been going on for 3months now. 1st time they said they wud refund me within 28days, dat came+went dey took yet another overpayment out, still no refund. Went in to see them demanded my (now 2 refunds)bk and I was promised it would be in my account within 2days……yes u guessed, it failed to appear! right! Decided to give my months notice also cancelled my last DD and informed them of this, said if they deduct my last DD that wz due from what they owed me that would only leave them owing me £5. Yesterday to my horror i find out that they have taken another £25 WHAT? HOW? !!!! phoned the bank and apparently FF can and did fleece me legally and even if i cancel/renew my card they can still take my money! Bank advised me to go see FF. Have done and am told no more payment will come out as i am no longer a member after my cancellation. Staff really do have degrees in BULLSHIT trust me what has been said about FF is totally true, they are not interested in yhou once you’r a member!! Wz fobbed off with the usual MUPPET DRIBBLE and i am told my refund will be chased up….. will it????? I have so little faith. tomorrow i visit Trading Standards about them let’s see what happens. |
https://mou.me.uk/2008/08/01/fitness-first-are-liars-thieves-and-commit-direct-debit-fraud/?replytocom=876_p20 | jules Jan 11th, 2009 at 9:20 am By the way guys, FF were recently in our local paper after a complaint that they had allowed under aged teenagers to sign up for direct debit membership!! How LOW do FF GO eh?? Begining to think they are ALIENS out to destroy YOUR bank accounts!! BEST ADVICE I COULD GIVE ANYONE THINKING OF JOINING FITNESS 1ST IS……. READ ALL THE THREADS ABOVE AND THEN DECIDE IF YOU WANT TO JOIN! Jess Jan 12th, 2009 at 4:00 pm The same thing happened to me when I tried to leave, sent them 1 months warning email then I apparently owe them £100 in order to terminate my contract. I cannot see anywhere in my contract that if I am relocating to a part of the country that does not have a fitness first (thank God) that I have to pay them for the priviledge. I’ve been through the whole months of them sending me debt collection although they were sneding them to my neighbour!! So i didn’t receive anything from them for months- they said they did not get my first letter- I sent one recorded post to eventually get a response. I think their head office is run by a bunch of people who have exercised so much their brains have worn away. DON’T EVER GET A MEMEBERSHIP WITH FITNESS FIRST- I may be fit now but my mental health has seriously been challenged! Start smoking instead it’s cheaper……and less stressful. |
https://mou.me.uk/2008/08/01/fitness-first-are-liars-thieves-and-commit-direct-debit-fraud/?replytocom=876_p21 | jules Jan 13th, 2009 at 1:22 pm Been reading more about FF and be warned they do not accept e-mail as notice. TRADING STANDARDS say to phone head office explain what the problem is and follow up with recorded delivery containing (photo copies ONLY)of any relevent info ie= contract, noting times, person spoken with etc also take a copy of the letter to your local FF. jules Jan 14th, 2009 at 5:19 am WARNING TO YOU ALL……………………………….. DO NOT FREEZE UR MEMBERSHIP, this only extends it!!!! DO NOT DROP TO A LOWER TARRIF, this extends ur contract another 12 months!!! ALSO MAKE SURE YOU GIVE NOTICE AND SEE THE MANAGER TO CANCEL UR CONTRACT, if u dont, AGAIN THEY WILL FLEECE U OF UR HARD EARNED CASH!! Angie Jan 16th, 2009 at 12:26 pm I phoned my local FF in July 08 as my 12 month contract was coming to an end, and I wanted to cancel it. I was told that I needed to do this in writing, explaining my reasons for leaving and include my membership card with the letter. This I did and posted it off. I heard no more at all, so automatically assumed that it had been done. Having taken a few months to get some other direct debits sorted out in my account – I decided that I was going to close the account I had. |
https://mou.me.uk/2008/08/01/fitness-first-are-liars-thieves-and-commit-direct-debit-fraud/?replytocom=876_p22 | Just this week come back from holiday to find that the Direct Debit has bounced as there were not enough funds in the account. As far as I was concerned, I’d cancelled the account with FF. Anyway, a row went on over the phone and I decided that (along with my friend) we’d go into the branch and sort it out. They said that the manager has locked the filing cabinet and had gone for the day, but has now booked me an appointment for Wednesday next week. I must admit, they did apologise for what had happened, but said they needed their manager to deal with it. We shall see what happens on Wednesday – I wasn’t very happy at the time (have calmed down a bit now though). jules Jan 17th, 2009 at 4:24 am ANGIE DONT TRUST THEM WHATSOEVER!!!! Our problems are escalating with them, supposedly had confirmation from them that my membership IS cancelled LIARS!! I asked for the confirmation & they signed a 3 sheeted piece of paper presumably 1 for me 1 for them & 1 for head office. Had it up to the back teeth with them. After visiting Wrexham branch asking about this cancellation sheet as to wether it needed to be sent off they said it didn’t!! Well im no thicko so took it round to my solicitor, it’s in his hands now. |
https://mou.me.uk/2008/08/01/fitness-first-are-liars-thieves-and-commit-direct-debit-fraud/?replytocom=876_p23 | Oh yes & in the meantime we have had a letter stating we are still a member & to pay our membership up to date!! Ha what happened to the cancelation then ??? LIARRRSS!! Dont understand why they did’nt just thief the money off us like before! ANGIE seek advice from trading standards or OFT (office of fair trading) before you sit and wait for them to do something……….. Otherwise FF will take advantage of dragging it on getting yet more money off you. Blaise Jan 24th, 2009 at 10:22 am Same, here, havent used the gym, as the poorest service ever???? never actually had even told what to do, so, the dozen poeple walking around acting like gods gifts got on my nerves, purchase few “deals” without getting the so called free stuff as “they ran out” ???? so decided to pay the rest of my year as i agreed. BUT… 3 months before my year due, i leave notice…. check and told i have to leave another, only 1 month before ???? do that, i am told i have to take an appointment with the manager ??? but left town so travel back, and now told to send another notice in writting, i do that, then travel back there to check, still 1month to go ???? and then call head office as my letter disappeared and so i am told to go to the bank an cancel the direct debit. Unhappy with the service, i call head office and i am confirmed to do so… When finally relief its over …. Guess what, i receive a letter that i owe them money ???? call them again and still i am now in final requesr for payment before collection procedures. SO YES, SORRY BUT FITNESS FIRST ARE THIEVES, and god you do have to be STUPID TO WORK THERE. certainly INCOMPETENT. shame coz it could be good if they had ANY care for customers. |
https://mou.me.uk/2008/08/01/fitness-first-are-liars-thieves-and-commit-direct-debit-fraud/?replytocom=876_p24 | tunnel rat Jan 27th, 2009 at 2:30 pm Hi, Has anyone successfully cancelled their membership? What are the steps we have to take for a successful termination of the contract? And how can we prevent FF from continually taking payments off us through DD? All help appreciated. anon Jul 10th, 2009 at 12:18 pm I managed to quit successfully, but only because I’d heard they were amoral and would screw you for as much money as they could. I wrote my month’s notice, and on it said “I am sending copies of this letter to my bank manager* and my solicitor**. The last payment will be taken from my account on 1 April 2008, and my direct debit will be cancelled on 2 April 2008”. In my letter to the bank manager, I explained why I was doing this (i.e. I’d heard it was hard to quit FF), and if FF tried to take money from me after 2 April 2008, the bank was to inform me asap. Cancelled the DD, never heard from FF again. *I did do this. **I didn’t do this, I don’t have one. But it’s still a good idea to let them think you have legal representation. Basically, you’ve got to let them know that other people will be receiving proof that you cancelled. They then (hopefully) won’t dare try to do anything illegal and then claim “they didn’t receive the cancellation letter and there’s no proof it was sent”. |
https://mou.me.uk/2008/08/01/fitness-first-are-liars-thieves-and-commit-direct-debit-fraud/?replytocom=876_p25 | gym membership Feb 3rd, 2009 at 9:09 am http://www.gymmembership.org/how-to-cancel-a-gym-membership-contract/ david lowery Feb 12th, 2011 at 12:39 pm hi,i’v just reiceved a letter from a dept collecting sevice saying i owe ff £52,I told them i was leaving in december, i’d finished my contract and was paying month by month dd.So i recieved a letter in january saying i owe £29.95 i rang them and told them the situation only to recieve in febuary a letter from a dept collecting agency saying i owe £52,the £29.95 and the rest for canceling the dd,they said i had to give one months notice and as for the contract it did’nt matter even if you don’t sign another contract it automatically extends,so they’ve got you by the balls so i’v had to pay for a service i’v not used..be very careful with these people,it was’nt value for money before and now they’ve put it up ?? i won’t be going back to hillsborogh..sheffield AGAIN… Staff Feb 6th, 2009 at 6:21 am Hi, How to put this, I have recently left fitness first were i have been for the past 7 months as a sales manager, Not to far from leeds infact. All i can say is Fitness First policies are completely out of order. M Brown Feb 8th, 2009 at 1:14 pm This is scaring the hell out of me.. I cancelled my membership, I got my mum to take a letter into the Romford branch and hand it to someone, she got their name and everything. Having notified cancellation, I cancelled my direct debit. FF then attempted to take a payment by DD on 21st Jan and then again last week. Having failed at that, they then took a payment off of my card, which I phoned and complained about to Head office as I did not get any notification from Romford that I owed any fees. Someone from the branch was supposed to contact me by the weekend and surprise surprise they haven’t done so. I have just gone to the lengths of cancelling my bank card and getting a new one issued with a difference card number in order not to have any further problems with this company. I would seriously advise against signing up, it has caused me so much grief already and I’m £37 down. |
https://mou.me.uk/2008/08/01/fitness-first-are-liars-thieves-and-commit-direct-debit-fraud/?replytocom=876_p26 | Gemma Feb 14th, 2009 at 8:06 am I successfully cancelled my direct debit with ff in hull after the year was up. I rang up just before the month and spoke to a woman and was told i had to send it in writing. I did just as a simple letter and then cancelled my direct debit after what should have been the last payment.I then later received a letter off them stating i still owed them a months membership fee which i just ripped up, threw away and ignored. I received another few letters again ignoring them and have never heard anything from them since. I was thinking of signing back up but now ive def changed my mind. jules Feb 15th, 2009 at 1:10 pm CAREFULL GEMMA!! knowing what they are like u could find they get a debt company onto u. It’s wrong but from info iv seen on the net about FF they could do :-0 My solicitor is still waitng for a response from FF not supprising really…they are NEVER helpfull, customer service is appauling!!! oh yes by coincidece my solicitor had problems with FF last yr so hopefully my corner will be fought well. Guy Feb 20th, 2009 at 8:31 am Dear All, I am currenlty experiancing the irrisponsible behaviour of ff. I left the country on business urgently nd thus could not get into the branch to cancell. i rang the branch manager and explained who happily agreed ot let me e-mail my canelation ( his suggestion) now 2 months later they are threating me with debt collectors within 7 days. I suggest as I have done you e-mail all of these stating your objections on a regular basis until action is taken. it is an absolut disgrace. I have sent ll of these inept anagers a e-mail and have recieved no response. I will ontinue to send one per day to each of them followed by a calll at the end of the day util either they fold or have a solicitor bar me from contacting them. |
https://mou.me.uk/2008/08/01/fitness-first-are-liars-thieves-and-commit-direct-debit-fraud/?replytocom=876_p27 | Contact: John Gamble (Managing director) Telephone: 01202 845103 Email: JohnGamble@fitnessfirst.com Contact: Colin Waggett (CEO) Telephone: Email: colinwaggett@fitnessfirst.com Contact: Charlotte Clark Telephone: 01202 845103 Email: charlotteclark@fitnessfirst.com Contact: Sarah Dillon Telephone: 01202 845103 Email: sarahdillon@fitnessfirst.com Emily Jun 15th, 2012 at 1:27 am Hey, I’m also a victim here. Any replies from the CEO? I’m thinking of emailing the shareholders as well of there’s no reply. jules Feb 20th, 2009 at 2:50 pm Hi everyone; just wondering if any of u guys have managed to get FF off ur backs with succsses? We had a txt from FF 2day saying they haven’t recieved our January payment!!! They have actually already thieved that payment by using our switch card details(they’d had this on a previous occasion)! Called my solicitor and updated her. FF are not giving any response to her letters as yet!! Mick Feb 21st, 2009 at 3:16 am Fitness First gyms are run by kids and greedy sales people. These days never do Direct debits.. Cash is King Sarah Feb 26th, 2009 at 10:41 am I had the same problem with AA. I cancelled my breakdown cover when it came up for renewal as i got rid of my car and went to university. Everything was fine, but a year later (yes, a year) when the cover would have been up for renewal had I not cancelled it, AA used the details they had of me on file to set up a direct debit for breakdown cover on a car that was no longer mine! When i called them to point out the mistake and demand a refund, they instead cancelled the direct debit and took the full years amount out of my bank in one go. I called them back and they tried to charge me a £30 admin fee for a refund. I didn’t get all my money back and proof that i have been permanently deleted from their systems until I got trading standards and the fraud department of my bank involved. my advice is to contact everyone and get as many centres involved at one time – trading standards, banks, watchdog, local and national press etc. you’re more likely to get a results from the company is you tell them you have contacted these people. |
https://mou.me.uk/2008/08/01/fitness-first-are-liars-thieves-and-commit-direct-debit-fraud/?replytocom=876_p28 | jules Feb 27th, 2009 at 9:57 am “GUY” Ur brill, I e-mailed John Gamble on the address u gave above never expecting a response knowing the hasstle i have had with them! I had a response and his team have been dare i say it GREAT. My solicitor has been ignored/avoided by wrexham FF maybe now we will be able to have closure on this mess they have left me in!! diane Feb 28th, 2009 at 8:16 am Thank goodness I decided to look at the ff website before joining up and came across this.Its disgusting the way you have all been dealt with (or not as the case maybe) I will definately not be joining now. Egill Mar 4th, 2009 at 7:58 am I signed up for 3 months okt 2008. I have been trying to quit my membership since Jan 2009. I had called them twice to cancel my membership. Of course calling does not work. So I went down there. The guy on the front desk at my local gym lied to me when I wanted to fill out that stupid cancelation form. He showed me his Computer screen where it said my membership has been canceled. I asked: Dont I need to fill out a cancelation form? He: No, there is no need to do that your membership has been canceled. So I asked if I would be charge in March and he said no. This was in start of February. I also canceled my DD at my Bank! |
https://mou.me.uk/2008/08/01/fitness-first-are-liars-thieves-and-commit-direct-debit-fraud/?replytocom=876_p29 | I was charged for March. Them using my credid card details and reinstalling the Direct Debit. So I called the Manager of my gym in Covent Garden to day to try sort this crap out. He basicly was no help at all and told me to call the Head Office. I did that as well. Where she said that I had given them the premission to take money of my account because I was gona contenu my membership with them! Wich is untrue, I been trying to cancel it. She told me that they are gona charge me for April aswell! Im going down to my local gym after work and give them shit! They will have charged me for 5 months if they do April aswell without me even using the freaking gym. x5 £47.50 = They get free £237.5 from my account. FF does not give a shit about you! They just want your money! Do not join this gym! Diddy Mar 5th, 2009 at 12:13 am Just a thought though. Did you instruct your bank to honour any payments out of your closed account? If not, then it is the banks fault as well and not entirely Fitness First’s. What you should have done is instruct your bank that any direct debits from the account you were closing should be monitored and any that continue after closure should be rejected and you informed. You obviously did not do this and therefore it is also your fault. |
https://mou.me.uk/2008/08/01/fitness-first-are-liars-thieves-and-commit-direct-debit-fraud/?replytocom=876_p30 | Fitness First made a mistake. You and your bank were negligent. End of story. mou Mar 5th, 2009 at 2:22 am Hi Diddy The account wasn’t closed, I wasn’t using it for direct debits anymore and so it was empty. And no, I didn’t instruct my bank to “monitor my account”. To even suggest I should is ridiculous – I cancelled a direct debit payment to a “reputable” company, and they screwed me. I shouldn’t have to take precautions like that – otherwise why didn’t I just close my account completely and be done with it? Direct Debits are supposed to be a safe, easy way to make payments and they have a code of conduct for companies using them. So no, I wasn’t negligent because I did everything I’m required by law to do. And my bank wasn’t negligent because they tried to take a Direct Debit from an active account. Fitness first made a mistake? Read the comments above, and check out the other sites that talk about the same things happening – if this was a mistake every single time, then Fitness First may be acting negligently themselves as its clear the people they are allowing the set these direct debits up are untrained and unaware of the rules surrounding them. Theres no-one to blame here but Fitness First. End of story. |
https://mou.me.uk/2008/08/01/fitness-first-are-liars-thieves-and-commit-direct-debit-fraud/?replytocom=876_p31 | gerkikay Mar 5th, 2009 at 2:25 am those a**h***s won’t care about their members after you’ve signed with them! see my horrible experience here http://gerkikay.blogspot.com/2009/03/fitness-first-moa-staff-sucks.html John M Mar 5th, 2009 at 11:58 am Check out the “Direct Debit Guarantee”. Most big banks are on the scheme. If there is foul play by either bank or originator (FF for ex) you can demand a full immediate refund from your bank. Bank usually denies all knowledge. Then tell them that you’ve read about the scheme on their website. Press hard and bank will credit you charges and incorrect debits there and then. Annonymous Mar 5th, 2009 at 2:56 pm Fitness First Uxbridge – Beware!! hopeless customer service and daylight robbers… Similar DD problems! shaz Mar 6th, 2009 at 8:50 am want the best ashford kent … we had free trial did NOT set up direct debit …. canceled but they tried to take the money, they threatened court for the loss of a whole years fees, got debt collector firm calling …. all because they said they had DD set up they asked if we had our copy of the form … we couldnt find it said no. so they produced theirs with a Signature in the DD box ….. not ours luckily we did find our copy and were able to prove to head office that Ashford FF had FORGED the signature |
https://mou.me.uk/2008/08/01/fitness-first-are-liars-thieves-and-commit-direct-debit-fraud/?replytocom=876_p32 | they refunded the DD costs and promised to investigate never heard again mou Mar 6th, 2009 at 9:00 am Thats crazy! By forging a signature surely that could be classed as fraud? Have you reported it to the police? Seb Mar 11th, 2009 at 6:07 am I have had the same problem with my Direct Debit… But more recently I have just quit “FITNESS LAST PAYMENT FIRST” as I received an abusive TXT message from a personal trainer because I had to cancel a training session because I was ill… I made the complaint to the Head office in Poole which is the GYM I am a member at…the women offered me very little in the way of an appology, be it membership reduction or something similar, the only thing she offered me was advice.. “WHY DONT YOU USE THE GYM IN BOURNEMOUTH”, I felt like saying why don’t you “F**K OFF”…I cancelled my membership and was informed I would have to pay an extra months membership…..Where do I stand with this??? Seb Mar 11th, 2009 at 7:14 am I have had the same problem with my Direct Debit… But more recently I have just quit “FITNESS LAST PAYMENT FIRST” as I received an abusive TXT message from a personal trainer because I had to cancel a training session because I was ill… I made the complaint to the Head office in Poole which is the GYM I am a member at…the women offered me very little in the way of an appology, be it membership reduction or something similar, the only thing she offered me was advice.. “WHY DONT YOU USE THE GYM |
https://mou.me.uk/2008/08/01/fitness-first-are-liars-thieves-and-commit-direct-debit-fraud/?replytocom=876_p33 | Deleep Kumar Mar 17th, 2009 at 2:48 pm This is the same type of thing happening in US, This month I found out they charged extra $20.00 from my account, I called and requested an explanation and the women said that is an ” enhancement” fee . I asked her why would thay charge me enhance their business, If they want to enhance the business and attract more clients they have to take it out of their profit and expand the business, they are nothing but Highway robbers- Please, please make sure to read all fine prints in your contracts before signing it, otherswise you will be trapped like me. I am also going to cancel my direct debit. SHITENESS FIRST Mar 20th, 2009 at 9:43 am I CANCELLED my membership 19 MONTHS AGO by signing all the relevant forms etc. I stopped using that bank account so had no reason to check it. This week I have relised to my utter madness that Fitness First did not cancel the membership and have continued to charge me £24 every month for the last 19 months, thats £456 they owe me!!!!! Tried numerous times to speak with the various people at Fitness First Head Office…am getting absolutely nowhere! Keep getting put on hold by them, phone calls not returned, rude staff members who keep trying to make excuses. |
https://mou.me.uk/2008/08/01/fitness-first-are-liars-thieves-and-commit-direct-debit-fraud/?replytocom=876_p34 | I AM ABOLUTELY OUTRAGED! £456 is owed to me by Fitness First. How would you feel??? Alex Mar 24th, 2009 at 2:51 pm The difference between direct debits and standing orders is that a dd can only be changed or moved with the agreement of both parties, read the dd agreement that is standard with any dd. Unfortunately you’re in the wrong by changing your dd without first informing the other party (in this case ff) mou Mar 25th, 2009 at 6:24 am Alex Thanks for your comments. However, its worth pointing out that you are wrong. I base that on the fact that I have a Direct Debit agreement in front of me that states: You can cancel a Direct Debit at any time by writing to your Bank or Building Society. Please also send a copy of your letter to us. What you’re probably referring to is Fitness Firsts insistence that you give 1 months notice before ending your contract. However, I did not end my contract, I just switched bank accounts. I informed Fitness First of this at the time, which raises the question – why did they agree I could continue paying over the counter, instead of insisting there and then that I give them my new bank details? Frustrated of Camberley Mar 25th, 2009 at 6:07 am |
https://mou.me.uk/2008/08/01/fitness-first-are-liars-thieves-and-commit-direct-debit-fraud/?replytocom=876_p35 | Fitness first are a sham!….I cancelled my DD and they took a card payment without me or my card being there. I think this is a shady practice, but reading the very small print on the back of the contract they can apparently do this. Their customer service is dreadful, they don’t call back and the airheads who work in the one in Camberley need some customer care training asap…maybe sitting on a reception desk looking gormless is all they are fit for. WARN YOUR FRIENDS – STAY CLEAR OF FITNESS FIRST!! Sian Mar 26th, 2009 at 11:45 am Hi This is a reply for Jules, or anyone else having problems with the wrexham branch. In the end I requested copy of the application form which i did actually get (very suprised) and the application form had the wrong date of birth, address(my neighbours) and had been signed(not by me as the sale was over the phone and I never went in to sign anything)…but they still had the cheak to say it was my membership !!!! to add insult my name was spelt Sain ! so not only did i have a membership in the wrong name, the wrong address, the wrong date of birth, but everytime i rang and they asked for security questions, they broke DPA cause non of the answers i gave them where the ones they had ! but yet they still insistied I had a membership ! |
https://mou.me.uk/2008/08/01/fitness-first-are-liars-thieves-and-commit-direct-debit-fraud/?replytocom=876_p36 | Even took my passport in to show that it wasnt my signature on the application. But they must be blind as they thought the signature was the same ! In the end the only thing that worked was a family memeber going in and threatening solicitors ! They have now thankfully left me alone (took over 6 months though and I think I’m one of the lucky ones). Wrote a letter of complaint recorded deliverly but didnt get a response never mind an apology ! Nelly Mar 28th, 2009 at 7:49 am They have to be the most shocking fitness outfit I have ever known! I signed for both my Mrs and me with the verbal agreement that we may have to leave 9 months after joining as my Mrs UK visa was not guaranteed (shes a kiwi)…The agreement was – If the visa was not granted or we decided to move back to New Zealand we qualified as we were moving outside of a 10 mile radius. All we would have to do was to complete a form, prove we were leaving and give at least a month notice….Sounds easy Aye!!! This is backed up by http://www.gymmembership.org/how-to-cancel-a-gym-membership-contract/ We decided we would move back to NZ as our 1st child is approaching….All through our membership I have been liasing with staff at FF (We now call them F***ing F***wits) over the matter. They said Yep! no problem just bring your proof into FF Cribbs Causeway, Bristol. We will copy all the documents and forward them on to some other clueless W***er at head office (Not exactly what they said but might as well have been). |
https://mou.me.uk/2008/08/01/fitness-first-are-liars-thieves-and-commit-direct-debit-fraud/?replytocom=876_p37 | My partner and i have now been out of the UK since January, and my folks have been threatened to be black listed/As have the Mrs and me – Bayliffs around ect ect…My Bank account has been closed – my fingers are worn down by emails – Voice like Macy Gray from talking about it/complaining…what is going on??? I have been passed around from pillar to post but nobody has a clue what year it is – let alone why i am still being persued The deatils taken in to FF included – flight details – Passports (Visa’s), Frieght information, NZ Bank Accounts, Proof of where we were going to live plus my legal info for my NZ Visa….and I signed the leaving FF form…What else did they want – Me to buy them a seat next to me on the flight out here to prove we had left??? Anyway Im still trying to sort this crap out! Avoid FF and if anyone has any ideas what my next step could be…it would be greatly appreciated… Word of warning Dont trust smart arsed managers at these branches either – They are no different to the 16 year olds on front dest or musclebound scrubs on shop floor Dylan Mar 28th, 2009 at 8:47 am I cancelled my membership at Kingly Street in London (they force you to go to the gym and do this and fill out a form in person) and stopped my direct debit payments. They telephoned me to say I owed them an extra month’s payment, and asked me to go back to the gym to pay. Since then, they’ve started up a new direct debit on my account and taken two months’ money!! Spoke to Kingly Street and they said they had no record of my cancellation form, and that the new direct debits are started by computer, and there’s no way they can stop it!! I do consider this fraudulent activity on my account and they’d better refund that money quickly. |
https://mou.me.uk/2008/08/01/fitness-first-are-liars-thieves-and-commit-direct-debit-fraud/?replytocom=876_p38 | Dylan Mar 30th, 2009 at 5:56 am Went to the gym today and attempted to leave for a second time. They charged me £131.50 — two months’ membership and £25 penalty for missing payment in January. That’s on top of the £86.50 taken from my account in February and March after I tried to leave the first time. Sweet. Settled in full because I don’t want any new direct debits appearing. Hopefully that’s an end to the sorry saga, we’ll see. jules Mar 31st, 2009 at 3:30 am NELLY!! or anyone else needing to contact NON MUPPET FF staff!!! Please see the one of the above thread by GUY DATED feb 20th 2009. I did manage to have some success contacting one of the e-mails given,amazingly I actually had a response and I ask’d them to speak with my solicitor regarding the problems they had given me> At todays date they have solved part of my issues but I guess my solicitor is still continuing to have as much difficulties as the rest of us as it’s all still ongoing……… why am I not supprised?? keller Mar 31st, 2009 at 5:46 pm Guys, Fitness First really isn’t that bad. To be fair, when you join up you do agree to all the terms and conditions of the membership which are stated in black and white on the back of the membership form. |
https://mou.me.uk/2008/08/01/fitness-first-are-liars-thieves-and-commit-direct-debit-fraud/?replytocom=876_p39 | If you want to cancel you do need to fill in a departure form, like it says in your terms and conditions, this will also act as proof of cancellation as you cannot proove that you have sent in a cancellation letter. You also get a signed receipt which states the cancellation date. In terms of credit card payments, again we give Fitness First permission to take card payments when we join up. I really don’t understand what all the fuss is about. There are some really lovely Fitness First across the country and some really lovely staff members who are passionate about Fitness and really do care. Why so negative. You wouldn’t have joined in the first place if it was that bad, seriously. mou Mar 31st, 2009 at 6:27 pm To be fair I don’t have a problem with most of the staff, and to this day I’m still a member – but only because the only alternative is £20 a month more and I don’t go regularly enough to justify it! The problem most of the people here have had is the bizarre, inconsistent and deceitful cancellation policies some of the clubs seem to operate. It doesn’t matter how much the fitness staff care about you, treating paying customers the way they’ve treated some of these people is a disgrace and just plain unacceptable. |
https://mou.me.uk/2008/08/01/fitness-first-are-liars-thieves-and-commit-direct-debit-fraud/?replytocom=876_p40 | Kassie May 8th, 2009 at 2:42 am It’s nothing to do to with the lovely staff in ‘some’ of the branches, it’s to do with the fraudulent and illegal measures they take to get money from us…… they are shoisters 100%!!!!! Himani Apr 1st, 2009 at 4:52 am Hi all, I joined Fitness First, Ambience Mall, Gurgaon- India (asia). The executive while propsosing the offer very conviniently forgot to tell me that by taking my credit card for crediting the joining,admin and membership fees they are not only swiping it but also making me involuntarily sign up for direct credit (ECS). I did not sign up anywhere for his ‘facility’. When I confronted the excec. about this, he said that he told me. Not only this, but he also told me that i need to continue my membership for atleast 10 months else I will be penalized with INR 5000. These guys are FRAUD. I have called my bank, gotten my credit card cancelled and complained against these people o blacklist them. keller Apr 1st, 2009 at 6:27 am yeah, but there are horror stories with most big international companies, take mcdonalds for example, how many times ahve you heard that they do things to your food or that there’s chicken fat in the milkshakes? mou Apr 1st, 2009 at 6:44 am |
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