| [ | |
| { | |
| "question": "What is the purpose of the Delivery Start Time setting in Route Configuration under the Configuration tab?", | |
| "context": { | |
| "tab": "Configuration", | |
| "section": "Route Configuration", | |
| "setting": "Delivery Start Time", | |
| "description": "Specifies the earliest time that deliveries can begin on a route each day.", | |
| "possible_values": "Time format (HH:MM AM/PM)", | |
| "component_type": "Input" | |
| }, | |
| "answer": "The Delivery Start Time setting, located in the Route Configuration section under the Configuration tab, determines the earliest time at which delivery routes can commence. It requires a time in HH:MM AM/PM format." | |
| }, | |
| { | |
| "question": "What is the purpose of the Delivery End Time setting in Route Configuration under the Configuration tab?", | |
| "context": { | |
| "tab": "Configuration", | |
| "section": "Route Configuration", | |
| "setting": "Delivery End Time", | |
| "description": "Specifies the latest time that deliveries can end on a route each day.", | |
| "possible_values": "Time format (HH:MM AM/PM)", | |
| "component_type": "Input" | |
| }, | |
| "answer": "The Delivery End Time setting, located in the Route Configuration section under the Configuration tab, determines the latest time at which delivery routes will conclude. It accepts input in HH:MM AM/PM format." | |
| }, | |
| { | |
| "question": "What happens if I enable Auto Load LH?", | |
| "context": { | |
| "tab": "Configuration", | |
| "section": "Route Configuration", | |
| "setting": "Auto Load LH", | |
| "description": "Automatically assigns orders to a last-mile hub (LH) for optimized routing.", | |
| "possible_values": ["Enabled", "Disabled"], | |
| "component_type": "Switch" | |
| }, | |
| "answer": "Enabling the Auto Load LH setting in Route Configuration under the Configuration tab automatically assigns delivery orders to a last-mile hub, which optimizes the delivery routing. The 'Enabled' option turns it on, while 'Disabled' leaves it manual." | |
| }, | |
| { | |
| "question": "What is the purpose of the Grace Period Time setting?", | |
| "context": { | |
| "tab": "Configuration", | |
| "section": "Route Configuration", | |
| "setting": "Grace Period Time", | |
| "description": "Defines the extra time (in minutes) allowed beyond the scheduled delivery time window.", | |
| "possible_values": "Numeric value", | |
| "component_type": "Input" | |
| }, | |
| "answer": "The Grace Period Time setting, found in Route Configuration under the Configuration tab, defines the buffer period (in minutes) beyond the delivery time window that is accepted. Set this to a Numeric value." | |
| }, | |
| { | |
| "question": "What is the Time Window setting used for?", | |
| "context": { | |
| "tab": "Configuration", | |
| "section": "Route Configuration", | |
| "setting": "Time Window", | |
| "description": "Specifies the acceptable time window (in minutes) for deliveries.", | |
| "possible_values": "Numeric value", | |
| "component_type": "Input" | |
| }, | |
| "answer": "The Time Window setting in Route Configuration under the Configuration tab dictates the acceptable delivery time frame. It's configured using a Numeric value representing the time window in minutes." | |
| }, | |
| { | |
| "question": "What is configured using the Service Duration setting?", | |
| "context": { | |
| "tab": "Configuration", | |
| "section": "Route Configuration", | |
| "setting": "Service Duration", | |
| "description": "Sets the estimated time (in minutes) required to complete a delivery or service at a location.", | |
| "possible_values": "Numeric value", | |
| "component_type": "Input" | |
| }, | |
| "answer": "The Service Duration setting, found in Route Configuration under the Configuration tab, configures the time required to complete a service call, by configuring a Numeric Value." | |
| }, | |
| { | |
| "question": "What is the Delivery Zipcodes setting?", | |
| "context": { | |
| "tab": "Configuration", | |
| "section": "General Settings", | |
| "setting": "Delivery Zipcodes", | |
| "description": "Restricts deliveries to a pre-defined set of zipcodes.", | |
| "possible_values": ["Enabled", "Disabled"], | |
| "component_type": "Switch" | |
| }, | |
| "answer": "The Delivery Zipcodes setting in General Settings under the Configuration tab, when Enabled, restricts deliveries to a pre-defined set. When Disabled all delivery zipcodes are enabled." | |
| }, | |
| { | |
| "question": "What does the Require Capacity Optimization option do?", | |
| "context": { | |
| "tab": "Configuration", | |
| "section": "General Settings", | |
| "setting": "Require Capacity Optimization", | |
| "description": "Enforces that the system fully utilizes available capacity when planning routes.", | |
| "possible_values": ["Enabled", "Disabled"], | |
| "component_type": "Switch" | |
| }, | |
| "answer": "Enabling Require Capacity Optimization setting in General Settings under the Configuration tab forces the system to use capacity when planning, by enabling it." | |
| }, | |
| { | |
| "question": "What is the effect of 'Show Same Day Move Orders At WH Stop'?", | |
| "context": { | |
| "tab": "Configuration", | |
| "section": "General Settings", | |
| "setting": "Show Same Day Move Orders At WH Stop", | |
| "description": "Determines whether move orders created on the same day are displayed at the warehouse stop.", | |
| "possible_values": ["Enabled", "Disabled"], | |
| "component_type": "Switch" | |
| }, | |
| "answer": "The Show Same Day Move Orders At WH Stop setting in General Settings under the Configuration tab controls whether orders are shown on the same day of the move. This is a binary toggle, enabled and disabled are its options." | |
| }, | |
| { | |
| "question": "What is the impact of 'Require Vehicle Type Based Optimization'?", | |
| "context": { | |
| "tab": "Configuration", | |
| "section": "General Settings", | |
| "setting": "Require Vehicle Type Based Optimization", | |
| "description": "Optimizes route planning based on vehicle types, matching vehicle capabilities to order requirements.", | |
| "possible_values": ["Enabled", "Disabled"], | |
| "component_type": "Switch" | |
| }, | |
| "answer": "The Require Vehicle Type Based Optimization setting in General Settings under the Configuration tab will trigger optimization based on vehicle type, it offers these settings as values : Enabled and Disabled." | |
| }, | |
| { | |
| "question": "What is the purpose of setting the 'Priority For Order'?", | |
| "context": { | |
| "tab": "Configuration", | |
| "section": "General Settings", | |
| "setting": "Set Priority For Order", | |
| "description": "Enables or disables the system's consideration of order priority when planning routes.", | |
| "possible_values": ["Enabled", "Disabled"], | |
| "component_type": "Switch" | |
| }, | |
| "answer": "If setting up the priority for the order in General Settings under the Configuration tab, you toggle the consideration of order priority with either these values Enabled and Disabled" | |
| }, | |
| { | |
| "question": "What does the Geo Fence Exception setting do?", | |
| "context": { | |
| "tab": "Configuration", | |
| "section": "General Settings", | |
| "setting": "Geo Fence Exception", | |
| "description": "Enables or disables exceptions to geofence rules. If enabled, exceptions will apply.", | |
| "possible_values": ["Enabled", "Disabled"], | |
| "component_type": "Switch" | |
| }, | |
| "answer": "You can enable or disable Geo Fence Exception setting in General Settings under the Configuration tab, the enabaling will cause the excpetions to apply." | |
| }, | |
| { | |
| "question": "What happens when the \"Show Survey In App\" setting is toggled on?", | |
| "context": { | |
| "tab": "Configuration", | |
| "section": "General Settings", | |
| "setting": "Show Survey In App", | |
| "description": "The survey will then display in-app for a customer with a successful delivery, this setting will make the change", | |
| "possible_values": ["Enabled", "Disabled"], | |
| "component_type": "Switch" | |
| }, | |
| "answer": "By enabling Show Survey In App setting in General Settings under the Configuration tab, you determine whether to display the survey or not. The delivery will only show with a succesful status." | |
| }, | |
| { | |
| "question": "How often is route notification set, using Driver Route Notification option?", | |
| "context": { | |
| "tab": "Configuration", | |
| "section": "General Settings", | |
| "setting": "Driver Route Notification", | |
| "description": "The setting is the amount of how many hours before the amount a route is notifed, based on the numerical input", | |
| "possible_values": "Numeric value", | |
| "component_type": "Input" | |
| }, | |
| "answer": "By setting the Driver Route Notification option in General Settings under the Configuration tab, you can enter Numerical Input to determine the length of the notification for drivers to give them the heads up" | |
| }, | |
| { | |
| "question": "What kind of code should I set to GL Code For Driver Pay?", | |
| "context": { | |
| "tab": "Configuration", | |
| "section": "General Settings", | |
| "setting": "GL Code For Driver Pay", | |
| "description": "A text value to give the GL code for driver pay.", | |
| "possible_values": "Text value", | |
| "component_type": "Input" | |
| }, | |
| "answer": "Enter the text value when adding the code to GL Code For Driver Pay setting in General Settings under the Configuration tab. It is expecting text value." | |
| }, | |
| { | |
| "question": "How do I manage options at the mobile app stop, using this setting?", | |
| "context": { | |
| "tab": "Configuration", | |
| "section": "General Settings", | |
| "setting": "Show Select All Option At Stop In Mobile App", | |
| "description": "Setting enables the select all option in the mobile app and also at the current stop, for customers", | |
| "possible_values": ["Enabled", "Disabled"], | |
| "component_type": "Switch" | |
| }, | |
| "answer": "Show Select All Option At Stop In Mobile App setting in General Settings under the Configuration tab sets the Select All settings at the store, the possible values are Enabled or Disabled" | |
| }, | |
| { | |
| "question": "What is the way to configure Adding missing POD from the mobile App?", | |
| "context": { | |
| "tab": "Configuration", | |
| "section": "General Settings", | |
| "setting": "Add Missing POD From Mobile App", | |
| "description": "Toggle for the POD", | |
| "possible_values": ["Enabled", "Disabled"], | |
| "component_type": "Switch" | |
| }, | |
| "answer": "Turning on and off the ability to add a mobile pod is the setting for Add Missing POD From Mobile App, which can be set to either Enabled or Disabled in General Settings under the Configuration tab" | |
| }, | |
| { | |
| "question": "What choices are there for users receiving email notifications, using the following setting?", | |
| "context": { | |
| "tab": "Configuration", | |
| "section": "General Settings", | |
| "setting": "Send the Driver Settlement Report to Mail", | |
| "description": "Toggle for users to receive the email of the following report", | |
| "possible_values": ["Driver", "Manager", "Both"], | |
| "component_type": "Input" | |
| }, | |
| "answer": "Choose from 3 options for the setting 'Send the Driver Settlement Report to Mail' setting in General Settings under the Configuration tab, the options are Driver, Manager, or Both." | |
| }, | |
| { | |
| "question": "How does the system operate for a toggled on Military Time setting?", | |
| "context": { | |
| "tab": "Configuration", | |
| "section": "General Settings", | |
| "setting": "Military Time", | |
| "description": "Toggle for the system to operate in military time.", | |
| "possible_values": ["Enabled", "Disabled"], | |
| "component_type": "Switch" | |
| }, | |
| "answer": "The system will switch to a military setting time format or not, by toggling the switch in General Settings in the Military Time setting" | |
| }, | |
| { | |
| "question": "Can I automatically move orders from pending, setting-wise?", | |
| "context": { | |
| "tab": "Configuration", | |
| "section": "General Settings", | |
| "setting": "Move API Orders To Pending", | |
| "description": "Enables moving API created orders automatically.", | |
| "possible_values": ["Enabled", "Disabled"], | |
| "component_type": "Switch" | |
| }, | |
| "answer": "Choose whether you want to automatically move orders from the API to pending, by setting the following switch in General Settings, known as Move API Orders To Pending" | |
| }, | |
| { | |
| "question": "How can a delivery partner change any weights or amounts from the mobile app?", | |
| "context": { | |
| "tab": "Configuration", | |
| "section": "General Settings", | |
| "setting": "Edit Weight And Pieces For Pickup Orders (Mobile)", | |
| "description": "Toggle the ability to edit the weight of pieces", | |
| "possible_values": ["Enabled", "Disabled"], | |
| "component_type": "Switch" | |
| }, | |
| "answer": "Turning the switch on or off, for the delivery partners to change piece or ammount at any location, is determined by the following setting called Edit Weight And Pieces For Pickup Orders (Mobile), in settings under the General Settings tab." | |
| }, | |
| { | |
| "question": "For managing account purposes, is there a hold on anything before sending to the screen?", | |
| "context": { | |
| "tab": "Configuration", | |
| "section": "General Settings", | |
| "setting": "Show Hold Bucket In Billing Screen", | |
| "description": "There is a view in setting to add a hold on the billing screen.", | |
| "possible_values": ["Enabled", "Disabled"], | |
| "component_type": "Switch" | |
| }, | |
| "answer": "By setting Show Hold Bucket In Billing Screen in Configuration to enabled will allow the hold to remain until sent out to the screen." | |
| }, | |
| { | |
| "question": "Is there a WH designation available when ordering multi-stop orders?", | |
| "context": { | |
| "tab": "Configuration", | |
| "section": "General Settings", | |
| "setting": "Append First Stop As WH For Multi Stop Orders", | |
| "description": "If enabled, the first stop as WH for multi stop orders.", | |
| "possible_values": ["Enabled", "Disabled"], | |
| "component_type": "Switch" | |
| }, | |
| "answer": "That is detetermined by the setting in the configuration of Append First Stop As WH For Multi Stop Orders to be either enabled or disabled" | |
| }, | |
| { | |
| "question": "Is it possible to set updates in real time?", | |
| "context": { | |
| "tab": "Configuration", | |
| "section": "General Settings", | |
| "setting": "Require Real Time Update", | |
| "description": "Toggle on what you want, either real time updates or none.", | |
| "possible_values": ["Enabled", "Disabled"], | |
| "component_type": "Switch" | |
| }, | |
| "answer": "Toggle real time updates with General Settings under the Configuration tab using the following setting Require Real Time Update" | |
| }, | |
| { | |
| "question": "What options are there on what consignee details I want to set in this tool?", | |
| "context": { | |
| "tab": "Configuration", | |
| "section": "General Settings", | |
| "setting": "Require Consignee Details", | |
| "description": "Toggle to fill in details of the consignee, if the tool will ask you to make a follow up.", | |
| "possible_values": ["Enabled", "Disabled"], | |
| "component_type": "Switch" | |
| }, | |
| "answer": "That will be determined by the options set in General Settings under the Configuration tab through Require Consignee Details" | |
| }, | |
| { | |
| "question": "What does the Enable Quick Dispatch setting do, and what configurations can i make with it?", | |
| "context": { | |
| "tab": "Configuration", | |
| "section": "General Settings", | |
| "setting": "Enable Quick Dispatch", | |
| "description": "Speed up the dispatching process.", | |
| "possible_values": ["Enabled", "Disabled"], | |
| "component_type": "Switch" | |
| }, | |
| "answer": "Enable Quick Dispatch from the General Settings under the Configuration tab can help to speed up your dispatch, toggle to either enable or disable these configurations. " | |
| }, | |
| { | |
| "question": "Can I make configurations to dispatch routes that lasts multiple days, what tool makes this possible?", | |
| "context": { | |
| "tab": "Configuration", | |
| "section": "General Settings", | |
| "setting": "Enable Multi Day Routes in Dispatch Screen", | |
| "description": "Create routes that will be dispatched for long term travels.", | |
| "possible_values": ["Enabled", "Disabled"], | |
| "component_type": "Switch" | |
| }, | |
| "answer": "Go to Enable Multi Day Routes in Dispatch Screen under Configuration General Settings to enable the dispatched routes for multi day purposes!" | |
| }, | |
| { | |
| "question": "If im not ready or pending for new orders, what happens?", | |
| "context": { | |
| "tab": "Configuration", | |
| "section": "General Settings", | |
| "setting": "Move Pending Orders To Received", | |
| "description": "Decide to make any new orders to pending or not to make it received", | |
| "possible_values": ["Enabled", "Disabled"], | |
| "component_type": "Switch" | |
| }, | |
| "answer": "That can be easily configured in the Move Pending Orders To Received under Configuration General Settings, if that is your intended behaviour." | |
| }, | |
| { | |
| "question": "To manage the type of tenders for my organization , what can I do to change it or enable it?", | |
| "context": { | |
| "tab": "Configuration", | |
| "section": "General Settings", | |
| "setting": "Enable Tenders", | |
| "description": "Set enable or not on different types of tenders for the settings", | |
| "possible_values": ["Enabled", "Disabled"], | |
| "component_type": "Switch" | |
| }, | |
| "answer": "Changing that setting can be done in Enable Tenders from the General Settings under Configuration General Settings tab in this portal" | |
| }, | |
| { | |
| "question": "If I don't want to receive live notifications, how do I turn this feature off?", | |
| "context": { | |
| "tab": "Configuration", | |
| "section": "Communication Preferences", | |
| "setting": "Enable Live Notificaitons", | |
| "description": "Toggle on or off any and all notifications for different actions.", | |
| "possible_values": ["Enabled", "Disabled"], | |
| "component_type": "Switch" | |
| }, | |
| "answer": "The options for that setting are controlled by the user through a simple toggle function for notifiactions in the configuration panel for Enable Live Notifications found in the Comminication Preferences" | |
| }, | |
| { | |
| "question": "What settings to change the look of any PDF documents?", | |
| "context": { | |
| "tab": "Configuration", | |
| "section": "Printing Preferences", | |
| "setting": "Manifest Pdf Template", | |
| "description": "Template documents for print and look purposes.", | |
| "possible_values": "Text value", | |
| "component_type": "Input" | |
| }, | |
| "answer": "The settings to change the look and feel of these documents are the Manifest Pdf Template. It requires Text value." | |
| } | |
| ] |