Daily Papers

We develop a high-quality multi-turn dialog dataset, DailyDialog, which is intriguing in several aspects. The language is human-written and less noisy. The dialogues in the dataset reflect our daily communication way and cover various topics about our daily life. We also manually label the developed dataset with communication intention and emotion information. Then, we evaluate existing approaches on DailyDialog dataset and hope it benefit the research field of dialog systems.

The Dialog State Tracking Challenge 4 (DSTC 4) differentiates itself from the previous three editions as follows: the number of slot-value pairs present in the ontology is much larger, no spoken language understanding output is given, and utterances are labeled at the subdialog level. This paper describes a novel dialog state tracking method designed to work robustly under these conditions, using elaborate string matching, coreference resolution tailored for dialogs and a few other improvements. The method can correctly identify many values that are not explicitly present in the utterance. On the final evaluation, our method came in first among 7 competing teams and 24 entries. The F1-score achieved by our method was 9 and 7 percentage points higher than that of the runner-up for the utterance-level evaluation and for the subdialog-level evaluation, respectively.

There has been growing interest in using neural networks and deep learning techniques to create dialogue systems. Conversational recommendation is an interesting setting for the scientific exploration of dialogue with natural language as the associated discourse involves goal-driven dialogue that often transforms naturally into more free-form chat. This paper provides two contributions. First, until now there has been no publicly available large-scale dataset consisting of real-world dialogues centered around recommendations. To address this issue and to facilitate our exploration here, we have collected ReDial, a dataset consisting of over 10,000 conversations centered around the theme of providing movie recommendations. We make this data available to the community for further research. Second, we use this dataset to explore multiple facets of conversational recommendations. In particular we explore new neural architectures, mechanisms, and methods suitable for composing conversational recommendation systems. Our dataset allows us to systematically probe model sub-components addressing different parts of the overall problem domain ranging from: sentiment analysis and cold-start recommendation generation to detailed aspects of how natural language is used in this setting in the real world. We combine such sub-components into a full-blown dialogue system and examine its behavior.

Multi-hop query answering over a Knowledge Graph (KG) involves traversing one or more hops from the start node to answer a query. Path-based and logic-based methods are state-of-the-art for multi-hop question answering. The former is used in link prediction tasks. The latter is for answering complex logical queries. The logical multi-hop querying technique embeds the KG and queries in the same embedding space. The existing work incorporates First Order Logic (FOL) operators, such as conjunction (wedge), disjunction (vee), and negation (neg), in queries. Though current models have most of the building blocks to execute the FOL queries, they cannot use the dense information of multi-modal entities in the case of Multi-Modal Knowledge Graphs (MMKGs). We propose RConE, an embedding method to capture the multi-modal information needed to answer a query. The model first shortlists candidate (multi-modal) entities containing the answer. It then finds the solution (sub-entities) within those entities. Several existing works tackle path-based question-answering in MMKGs. However, to our knowledge, we are the first to introduce logical constructs in querying MMKGs and to answer queries that involve sub-entities of multi-modal entities as the answer. Extensive evaluation of four publicly available MMKGs indicates that RConE outperforms the current state-of-the-art.

In this work, we formulate a visual dialog as an information flow in which each piece of information is encoded with the joint visual-linguistic representation of a single dialog round. Based on this formulation, we consider the visual dialog task as a sequence problem consisting of ordered visual-linguistic vectors. For featurization, we use a Dense Symmetric Co-Attention network as a lightweight vison-language joint representation generator to fuse multimodal features (i.e., image and text), yielding better computation and data efficiencies. For inference, we propose two Sequential Dialog Networks (SeqDialN): the first uses LSTM for information propagation (IP) and the second uses a modified Transformer for multi-step reasoning (MR). Our architecture separates the complexity of multimodal feature fusion from that of inference, which allows simpler design of the inference engine. IP based SeqDialN is our baseline with a simple 2-layer LSTM design that achieves decent performance. MR based SeqDialN, on the other hand, recurrently refines the semantic question/history representations through the self-attention stack of Transformer and produces promising results on the visual dialog task. On VisDial v1.0 test-std dataset, our best single generative SeqDialN achieves 62.54% NDCG and 48.63% MRR; our ensemble generative SeqDialN achieves 63.78% NDCG and 49.98% MRR, which set a new state-of-the-art generative visual dialog model. We fine-tune discriminative SeqDialN with dense annotations and boost the performance up to 72.41% NDCG and 55.11% MRR. In this work, we discuss the extensive experiments we have conducted to demonstrate the effectiveness of our model components. We also provide visualization for the reasoning process from the relevant conversation rounds and discuss our fine-tuning methods. Our code is available at https://github.com/xiaoxiaoheimei/SeqDialN

We present Contextual Query Rewrite (CQR) a dataset for multi-domain task-oriented spoken dialogue systems that is an extension of the Stanford dialog corpus (Eric et al., 2017a). While previous approaches have addressed the issue of diverse schemas by learning candidate transformations (Naik et al., 2018), we instead model the reference resolution task as a user query reformulation task, where the dialog state is serialized into a natural language query that can be executed by the downstream spoken language understanding system. In this paper, we describe our methodology for creating the query reformulation extension to the dialog corpus, and present an initial set of experiments to establish a baseline for the CQR task. We have released the corpus to the public [1] to support further research in this area.

Everyday conversations require understanding everyday events, which in turn, requires understanding temporal commonsense concepts interwoven with those events. Despite recent progress with massive pre-trained language models (LMs) such as T5 and GPT-3, their capability of temporal reasoning in dialogs remains largely under-explored. In this paper, we present the first study to investigate pre-trained LMs for their temporal reasoning capabilities in dialogs by introducing a new task and a crowd-sourced English challenge set, TIMEDIAL. We formulate TIME-DIAL as a multiple-choice cloze task with over 1.1K carefully curated dialogs. Empirical results demonstrate that even the best performing models struggle on this task compared to humans, with 23 absolute points of gap in accuracy. Furthermore, our analysis reveals that the models fail to reason about dialog context correctly; instead, they rely on shallow cues based on existing temporal patterns in context, motivating future research for modeling temporal concepts in text and robust contextual reasoning about them. The dataset is publicly available at: https://github.com/google-research-datasets/timedial.

Languages can encode temporal subordination lexically, via subordinating conjunctions, and morphologically, by marking the relation on the predicate. Systematic cross-linguistic variation among the former can be studied using well-established token-based typological approaches to token-aligned parallel corpora. Variation among different morphological means is instead much harder to tackle and therefore more poorly understood, despite being predominant in several language groups. This paper explores variation in the expression of generic temporal subordination ('when'-clauses) among the languages of Latin America and the Caribbean, where morphological marking is particularly common. It presents probabilistic semantic maps computed on the basis of the languages of the region, thus avoiding bias towards the many world's languages that exclusively use lexified connectors, incorporating associations between character n-grams and English when. The approach allows capturing morphological clause-linkage devices in addition to lexified connectors, paving the way for larger-scale, strategy-agnostic analyses of typological variation in temporal subordination.

This paper accompanies the release of Opusparcus, a new paraphrase corpus for six European languages: German, English, Finnish, French, Russian, and Swedish. The corpus consists of paraphrases, that is, pairs of sentences in the same language that mean approximately the same thing. The paraphrases are extracted from the OpenSubtitles2016 corpus, which contains subtitles from movies and TV shows. The informal and colloquial genre that occurs in subtitles makes such data a very interesting language resource, for instance, from the perspective of computer assisted language learning. For each target language, the Opusparcus data have been partitioned into three types of data sets: training, development and test sets. The training sets are large, consisting of millions of sentence pairs, and have been compiled automatically, with the help of probabilistic ranking functions. The development and test sets consist of sentence pairs that have been checked manually; each set contains approximately 1000 sentence pairs that have been verified to be acceptable paraphrases by two annotators.

Medical dialogue systems are promising in assisting in telemedicine to increase access to healthcare services, improve the quality of patient care, and reduce medical costs. To facilitate the research and development of medical dialogue systems, we build two large-scale medical dialogue datasets: MedDialog-EN and MedDialog-CN. MedDialog-EN is an English dataset containing 0.3 million conversations between patients and doctors and 0.5 million utterances. MedDialog-CN is an Chinese dataset containing 1.1 million conversations and 4 million utterances. To our best knowledge, MedDialog-(EN,CN) are the largest medical dialogue datasets to date. The dataset is available at https://github.com/UCSD-AI4H/Medical-Dialogue-System

A significant barrier to progress in data-driven approaches to building dialog systems is the lack of high quality, goal-oriented conversational data. To help satisfy this elementary requirement, we introduce the initial release of the Taskmaster-1 dataset which includes 13,215 task-based dialogs comprising six domains. Two procedures were used to create this collection, each with unique advantages. The first involves a two-person, spoken "Wizard of Oz" (WOz) approach in which trained agents and crowdsourced workers interact to complete the task while the second is "self-dialog" in which crowdsourced workers write the entire dialog themselves. We do not restrict the workers to detailed scripts or to a small knowledge base and hence we observe that our dataset contains more realistic and diverse conversations in comparison to existing datasets. We offer several baseline models including state of the art neural seq2seq architectures with benchmark performance as well as qualitative human evaluations. Dialogs are labeled with API calls and arguments, a simple and cost effective approach which avoids the requirement of complex annotation schema. The layer of abstraction between the dialog model and the service provider API allows for a given model to interact with multiple services that provide similar functionally. Finally, the dataset will evoke interest in written vs. spoken language, discourse patterns, error handling and other linguistic phenomena related to dialog system research, development and design.

Visual Dialog is a multimodal task of answering a sequence of questions grounded in an image, using the conversation history as context. It entails challenges in vision, language, reasoning, and grounding. However, studying these subtasks in isolation on large, real datasets is infeasible as it requires prohibitively-expensive complete annotation of the 'state' of all images and dialogs. We develop CLEVR-Dialog, a large diagnostic dataset for studying multi-round reasoning in visual dialog. Specifically, we construct a dialog grammar that is grounded in the scene graphs of the images from the CLEVR dataset. This combination results in a dataset where all aspects of the visual dialog are fully annotated. In total, CLEVR-Dialog contains 5 instances of 10-round dialogs for about 85k CLEVR images, totaling to 4.25M question-answer pairs. We use CLEVR-Dialog to benchmark performance of standard visual dialog models; in particular, on visual coreference resolution (as a function of the coreference distance). This is the first analysis of its kind for visual dialog models that was not possible without this dataset. We hope the findings from CLEVR-Dialog will help inform the development of future models for visual dialog. Our dataset and code are publicly available.

We automate deep step-by step reasoning in an LLM dialog thread by recursively exploring alternatives (OR-nodes) and expanding details (AND-nodes) up to a given depth. Starting from a single succinct task-specific initiator we steer the automated dialog thread to stay focussed on the task by synthesizing a prompt that summarizes the depth-first steps taken so far. Our algorithm is derived from a simple recursive descent implementation of a Horn Clause interpreter, except that we accommodate our logic engine to fit the natural language reasoning patterns LLMs have been trained on. Semantic similarity to ground-truth facts or oracle advice from another LLM instance is used to restrict the search space and validate the traces of justification steps returned as answers. At the end, the unique minimal model of a generated Horn Clause program collects the results of the reasoning process. As applications, we sketch implementations of consequence predictions, causal explanations, recommendation systems and topic-focussed exploration of scientific literature.

This article presents the Cogni-CISMeF project, which aims at improving medical information search in the CISMeF system (Catalog and Index of French-language health resources) by including a conversational agent to interact with the user in natural language. To study the cognitive processes involved during the information search, a bottom-up methodology was adopted. Experimentation has been set up to obtain human dialogs between a user (playing the role of patient) dealing with medical information search and a CISMeF expert refining the request. The analysis of these dialogs underlined the use of discursive evidence: vocabulary, reformulation, implicit or explicit expression of user intentions, conversational sequences, etc. A model of artificial agent is proposed. It leads the user in its information search by proposing to him examples, assistance and choices. This model was implemented and integrated in the CISMeF system. ---- Cet article d\'ecrit le projet Cogni-CISMeF qui propose un module de dialogue Homme-Machine \`a int\'egrer dans le syst\`eme d'indexation de connaissances m\'edicales CISMeF (Catalogue et Index des Sites M\'edicaux Francophones). Nous avons adopt\'e une d\'emarche de mod\'elisation cognitive en proc\'edant \`a un recueil de corpus de dialogues entre un utilisateur (jouant le r\^ole d'un patient) d\'esirant une information m\'edicale et un expert CISMeF af inant cette demande pour construire la requ\^ete. Nous avons analys\'e la structure des dialogues ainsi obtenus et avons \'etudi\'e un certain nombre d'indices discursifs : vocabulaire employ\'e, marques de reformulation, commentaires m\'eta et \'epilinguistiques, expression implicite ou explicite des intentions de l'utilisateur, encha\^inement conversationnel, etc. De cette analyse, nous avons construit un mod\`ele d'agent artificiel dot\'e de capacit\'es cognitives capables d'aider l'utilisateur dans sa t\^ache de recherche d'information. Ce mod\`ele a \'et\'e impl\'ement\'e et int\'egr\'e dans le syst\`eme CISMeF.

We propose MultiDoc2Dial, a new task and dataset on modeling goal-oriented dialogues grounded in multiple documents. Most previous works treat document-grounded dialogue modeling as a machine reading comprehension task based on a single given document or passage. In this work, we aim to address more realistic scenarios where a goal-oriented information-seeking conversation involves multiple topics, and hence is grounded on different documents. To facilitate such a task, we introduce a new dataset that contains dialogues grounded in multiple documents from four different domains. We also explore modeling the dialogue-based and document-based context in the dataset. We present strong baseline approaches and various experimental results, aiming to support further research efforts on such a task.

With the release of ever more capable large language models (LLMs), researchers in NLP and related disciplines have started to explore the usability of LLMs for a wide variety of different annotation tasks. Very recently, a lot of this attention has shifted to tasks that are subjective in nature. Given that the latest generations of LLMs have digested and encoded extensive knowledge about different human subpopulations and individuals, the hope is that these models can be trained, tuned or prompted to align with a wide range of different human perspectives. While researchers already evaluate the success of this alignment via surveys and tests, there is a lack of resources to evaluate the alignment on what oftentimes matters the most in NLP; the actual downstream tasks. To fill this gap we present SubData, a Python library that offers researchers working on topics related to subjectivity in annotation tasks a convenient way of collecting, combining and using a range of suitable datasets.

Word frequency is a key variable in psycholinguistics, useful for modeling human familiarity with words even in the era of large language models (LLMs). Frequency in film subtitles has proved to be a particularly good approximation of everyday language exposure. For many languages, however, film subtitles are not easily available, or are overwhelmingly translated from English. We demonstrate that frequencies extracted from carefully processed YouTube subtitles provide an approximation comparable to, and often better than, the best currently available resources. Moreover, they are available for languages for which a high-quality subtitle or speech corpus does not exist. We use YouTube subtitles to construct frequency norms for five diverse languages, Chinese, English, Indonesian, Japanese, and Spanish, and evaluate their correlation with lexical decision time, word familiarity, and lexical complexity. In addition to being strongly correlated with two psycholinguistic variables, a simple linear regression on the new frequencies achieves a new high score on a lexical complexity prediction task in English and Japanese, surpassing both models trained on film subtitle frequencies and the LLM GPT-4. Our code, the frequency lists, fastText word embeddings, and statistical language models are freely available at https://github.com/naist-nlp/tubelex.

The Sejong dictionary dataset offers a valuable resource, providing extensive coverage of morphology, syntax, and semantic representation. This dataset can be utilized to explore linguistic information in greater depth. The labeled linguistic structures within this dataset form the basis for uncovering relationships between words and phrases and their associations with target verbs. This paper introduces a user-friendly web interface designed for the collection and consolidation of verb-related information, with a particular focus on subcategorization frames. Additionally, it outlines our efforts in mapping this information by aligning subcategorization frames with corresponding illustrative sentence examples. Furthermore, we provide a Python library that would simplify syntactic parsing and semantic role labeling. These tools are intended to assist individuals interested in harnessing the Sejong dictionary dataset to develop applications for Korean language processing.

Investigating whether pre-trained language models (LMs) can function as knowledge bases (KBs) has raised wide research interests recently. However, existing works focus on simple, triple-based, relational KBs, but omit more sophisticated, logic-based, conceptualised KBs such as OWL ontologies. To investigate an LM's knowledge of ontologies, we propose OntoLAMA, a set of inference-based probing tasks and datasets from ontology subsumption axioms involving both atomic and complex concepts. We conduct extensive experiments on ontologies of different domains and scales, and our results demonstrate that LMs encode relatively less background knowledge of Subsumption Inference (SI) than traditional Natural Language Inference (NLI) but can improve on SI significantly when a small number of samples are given. We will open-source our code and datasets.

We present the Claire French Dialogue Dataset (CFDD), a resource created by members of LINAGORA Labs in the context of the OpenLLM France initiative. CFDD is a corpus containing roughly 160 million words from transcripts and stage plays in French that we have assembled and publicly released in an effort to further the development of multilingual, open source language models. This paper describes the 24 individual corpora of which CFDD is composed and provides links and citations to their original sources. It also provides our proposed breakdown of the full CFDD dataset into eight categories of subcorpora and describes the process we followed to standardize the format of the final dataset. We conclude with a discussion of similar work and future directions.

This survey provides a comprehensive review of research on multi-turn dialogue systems, with a particular focus on multi-turn dialogue systems based on large language models (LLMs). This paper aims to (a) give a summary of existing LLMs and approaches for adapting LLMs to downstream tasks; (b) elaborate recent advances in multi-turn dialogue systems, covering both LLM-based open-domain dialogue (ODD) and task-oriented dialogue (TOD) systems, along with datasets and evaluation metrics; (c) discuss some future emphasis and recent research problems arising from the development of LLMs and the increasing demands on multi-turn dialogue systems.

This is a report on the NSF Future Directions Workshop on Automatic Evaluation of Dialog. The workshop explored the current state of the art along with its limitations and suggested promising directions for future work in this important and very rapidly changing area of research.

End-to-end training of neural networks is a promising approach to automatic construction of dialog systems using a human-to-human dialog corpus. Recently, Vinyals et al. tested neural conversation models using OpenSubtitles. Lowe et al. released the Ubuntu Dialogue Corpus for researching unstructured multi-turn dialogue systems. Furthermore, the approach has been extended to accomplish task oriented dialogs to provide information properly with natural conversation. For example, Ghazvininejad et al. proposed a knowledge grounded neural conversation model [3], where the research is aiming at combining conversational dialogs with task-oriented knowledge using unstructured data such as Twitter data for conversation and Foursquare data for external knowledge.However, the task is still limited to a restaurant information service, and has not yet been tested with a wide variety of dialog tasks. In addition, it is still unclear how to create intelligent dialog systems that can respond like a human agent. In consideration of these problems, we proposed a challenge track to the 6th dialog system technology challenges (DSTC6) using human-to-human dialog data to mimic human dialog behaviors. The focus of the challenge track is to train end-to-end conversation models from human-to-human conversation and accomplish end-to-end dialog tasks in various situations assuming a customer service, in which a system plays a role of human agent and generates natural and informative sentences in response to user's questions or comments given dialog context.

Successfully handling context is essential for any dialog understanding task. This context maybe be conversational (relying on previous user queries or system responses), visual (relying on what the user sees, for example, on their screen), or background (based on signals such as a ringing alarm or playing music). In this work, we present an overview of MARRS, or Multimodal Reference Resolution System, an on-device framework within a Natural Language Understanding system, responsible for handling conversational, visual and background context. In particular, we present different machine learning models to enable handing contextual queries; specifically, one to enable reference resolution, and one to handle context via query rewriting. We also describe how these models complement each other to form a unified, coherent, lightweight system that can understand context while preserving user privacy.

Automatic subtitling is the task of automatically translating the speech of audiovisual content into short pieces of timed text, i.e. subtitles and their corresponding timestamps. The generated subtitles need to conform to space and time requirements, while being synchronised with the speech and segmented in a way that facilitates comprehension. Given its considerable complexity, the task has so far been addressed through a pipeline of components that separately deal with transcribing, translating, and segmenting text into subtitles, as well as predicting timestamps. In this paper, we propose the first direct ST model for automatic subtitling that generates subtitles in the target language along with their timestamps with a single model. Our experiments on 7 language pairs show that our approach outperforms a cascade system in the same data condition, also being competitive with production tools on both in-domain and newly-released out-domain benchmarks covering new scenarios.

Research interest in task-oriented dialogs has increased as systems such as Google Assistant, Alexa and Siri have become ubiquitous in everyday life. However, the impact of academic research in this area has been limited by the lack of datasets that realistically capture the wide array of user pain points. To enable research on some of the more challenging aspects of parsing realistic conversations, we introduce PRESTO, a public dataset of over 550K contextual multilingual conversations between humans and virtual assistants. PRESTO contains a diverse array of challenges that occur in real-world NLU tasks such as disfluencies, code-switching, and revisions. It is the only large scale human generated conversational parsing dataset that provides structured context such as a user's contacts and lists for each example. Our mT5 model based baselines demonstrate that the conversational phenomenon present in PRESTO are challenging to model, which is further pronounced in a low-resource setup.

We present the first human-annotated dialogue-based relation extraction (RE) dataset DialogRE, aiming to support the prediction of relation(s) between two arguments that appear in a dialogue. We further offer DialogRE as a platform for studying cross-sentence RE as most facts span multiple sentences. We argue that speaker-related information plays a critical role in the proposed task, based on an analysis of similarities and differences between dialogue-based and traditional RE tasks. Considering the timeliness of communication in a dialogue, we design a new metric to evaluate the performance of RE methods in a conversational setting and investigate the performance of several representative RE methods on DialogRE. Experimental results demonstrate that a speaker-aware extension on the best-performing model leads to gains in both the standard and conversational evaluation settings. DialogRE is available at https://dataset.org/dialogre/.

In open-domain dialogue generation tasks, contexts and responses in most datasets are one-to-one mapped, violating an important many-to-many characteristic: a context leads to various responses, and a response answers multiple contexts. Without such patterns, models poorly generalize and prefer responding safely. Many attempts have been made in either multi-turn settings from a one-to-many perspective or in a many-to-many perspective but limited to single-turn settings. The major challenge to many-to-many augment multi-turn dialogues is that discretely replacing each turn with semantic similarity breaks fragile context coherence. In this paper, we propose DialoGue Path Sampling (DialoGPS) method in continuous semantic space, the first many-to-many augmentation method for multi-turn dialogues. Specifically, we map a dialogue to our extended Brownian Bridge, a special Gaussian process. We sample latent variables to form coherent dialogue paths in the continuous space. A dialogue path corresponds to a new multi-turn dialogue and is used as augmented training data. We show the effect of DialoGPS with both automatic and human evaluation.

While multimodal conversation agents are gaining importance in several domains such as retail, travel etc., deep learning research in this area has been limited primarily due to the lack of availability of large-scale, open chatlogs. To overcome this bottleneck, in this paper we introduce the task of multimodal, domain-aware conversations, and propose the MMD benchmark dataset. This dataset was gathered by working in close coordination with large number of domain experts in the retail domain. These experts suggested various conversations flows and dialog states which are typically seen in multimodal conversations in the fashion domain. Keeping these flows and states in mind, we created a dataset consisting of over 150K conversation sessions between shoppers and sales agents, with the help of in-house annotators using a semi-automated manually intense iterative process. With this dataset, we propose 5 new sub-tasks for multimodal conversations along with their evaluation methodology. We also propose two multimodal neural models in the encode-attend-decode paradigm and demonstrate their performance on two of the sub-tasks, namely text response generation and best image response selection. These experiments serve to establish baseline performance and open new research directions for each of these sub-tasks. Further, for each of the sub-tasks, we present a `per-state evaluation' of 9 most significant dialog states, which would enable more focused research into understanding the challenges and complexities involved in each of these states.

Questions asked by humans during a conversation often contain contextual dependencies, i.e., explicit or implicit references to previous dialogue turns. These dependencies take the form of coreferences (e.g., via pronoun use) or ellipses, and can make the understanding difficult for automated systems. One way to facilitate the understanding and subsequent treatments of a question is to rewrite it into an out-of-context form, i.e., a form that can be understood without the conversational context. We propose CoQAR, a corpus containing 4.5K conversations from the Conversational Question-Answering dataset CoQA, for a total of 53K follow-up question-answer pairs. Each original question was manually annotated with at least 2 at most 3 out-of-context rewritings. CoQAR can be used in the supervised learning of three tasks: question paraphrasing, question rewriting and conversational question answering. In order to assess the quality of CoQAR's rewritings, we conduct several experiments consisting in training and evaluating models for these three tasks. Our results support the idea that question rewriting can be used as a preprocessing step for question answering models, thereby increasing their performances.

Tool-Augmented Language Models (TALMs) leverage external APIs to answer user queries across various domains. However, existing benchmark datasets for TALM research often feature simplistic dialogues that do not reflect real-world scenarios, such as the need for models to ask clarifying questions or proactively call additional APIs when essential information is missing. To address these limitations, we construct and release ToolDial, a dataset comprising 11,111 multi-turn dialogues, with an average of 8.95 turns per dialogue, based on APIs from RapidAPI. ToolDial has two key characteristics. First, the dialogues incorporate 16 user and system actions (e.g., "Request", "Clarify", "Fail inform") to capture the rich dynamics of real-world interactions. Second, we simulate dialogues where the system requests necessary information from the user based on API documentation and seeks additional APIs if the user fails to provide the required information. To facilitate this process, we introduce a method for generating an API graph that represents input and output compatibility between APIs. Using ToolDial, we evaluate a suite of language models on their ability to predict correct actions and extract input parameter values for API calls from the dialogue history. Modern language models achieve accuracy scores below 70%, indicating substantial room for improvement. We release our dataset and code at https://github.com/holi-lab/ToolDial.

Knowledge-grounded dialog systems need to incorporate smooth transitions among knowledge selected for generating responses, to ensure that dialog flows naturally. For document-grounded dialog systems, the inter- and intra-document knowledge relations can be used to model such conversational flows. We develop a novel Multi-Document Co-Referential Graph (Coref-MDG) to effectively capture the inter-document relationships based on commonsense and similarity and the intra-document co-referential structures of knowledge segments within the grounding documents. We propose CorefDiffs, a Co-referential and Differential flow management method, to linearize the static Coref-MDG into conversational sequence logic. CorefDiffs performs knowledge selection by accounting for contextual graph structures and the knowledge difference sequences. CorefDiffs significantly outperforms the state-of-the-art by 9.5\%, 7.4\%, and 8.2\% on three public benchmarks. This demonstrates that the effective modeling of co-reference and knowledge difference for dialog flows are critical for transitions in document-grounded conversation

Dialog models can be greatly strengthened through grounding on various external information, but grounded dialog corpora are usually not naturally accessible. In this work, we focus on the few-shot learning for grounded dialog generation (GDG). We first propose a simple prompting method for GDG tasks, where different constructs of model input, such as the grounding source and the conversation context, are distinguished through continuous or discrete prompts. On three typical GDG tasks, we empirically demonstrate and analyze in-depth the effectiveness of our method. We then conduct extensive experiments to thoroughly investigate how our prompting method works with different pre-trained models. We show that prompted language models perform superiorly to conversational models, and further analyze various factors that influence the effects of prompting. Overall, our work introduces a prompt-based perspective to the few-shot learning for GDG tasks, and provides valuable findings and insights for future research.

Although we have witnessed impressive progress in Semantic Role Labeling (SRL), most of the research in the area is carried out assuming that the majority of predicates are verbs. Conversely, predicates can also be expressed using other parts of speech, e.g., nouns and adjectives. However, non-verbal predicates appear in the benchmarks we commonly use to measure progress in SRL less frequently than in some real-world settings -- newspaper headlines, dialogues, and tweets, among others. In this paper, we put forward a new PropBank dataset which boasts wide coverage of multiple predicate types. Thanks to it, we demonstrate empirically that standard benchmarks do not provide an accurate picture of the current situation in SRL and that state-of-the-art systems are still incapable of transferring knowledge across different predicate types. Having observed these issues, we also present a novel, manually-annotated challenge set designed to give equal importance to verbal, nominal, and adjectival predicate-argument structures. We use such dataset to investigate whether we can leverage different linguistic resources to promote knowledge transfer. In conclusion, we claim that SRL is far from "solved", and its integration with other semantic tasks might enable significant improvements in the future, especially for the long tail of non-verbal predicates, thereby facilitating further research on SRL for non-verbal predicates.

Pre-training methods with contrastive learning objectives have shown remarkable success in dialog understanding tasks. However, current contrastive learning solely considers the self-augmented dialog samples as positive samples and treats all other dialog samples as negative ones, which enforces dissimilar representations even for dialogs that are semantically related. In this paper, we propose SPACE-2, a tree-structured pre-trained conversation model, which learns dialog representations from limited labeled dialogs and large-scale unlabeled dialog corpora via semi-supervised contrastive pre-training. Concretely, we first define a general semantic tree structure (STS) to unify the inconsistent annotation schema across different dialog datasets, so that the rich structural information stored in all labeled data can be exploited. Then we propose a novel multi-view score function to increase the relevance of all possible dialogs that share similar STSs and only push away other completely different dialogs during supervised contrastive pre-training. To fully exploit unlabeled dialogs, a basic self-supervised contrastive loss is also added to refine the learned representations. Experiments show that our method can achieve new state-of-the-art results on the DialoGLUE benchmark consisting of seven datasets and four popular dialog understanding tasks. For reproducibility, we release the code and data at https://github.com/AlibabaResearch/DAMO-ConvAI/tree/main/space-2.

Despite end-to-end neural systems making significant progress in the last decade for task-oriented as well as chit-chat based dialogue systems, most dialogue systems rely on hybrid approaches which use a combination of rule-based, retrieval and generative approaches for generating a set of ranked responses. Such dialogue systems need to rely on a fallback mechanism to respond to out-of-domain or novel user queries which are not answerable within the scope of the dialog system. While, dialog systems today rely on static and unnatural responses like "I don't know the answer to that question" or "I'm not sure about that", we design a neural approach which generates responses which are contextually aware with the user query as well as say no to the user. Such customized responses provide paraphrasing ability and contextualization as well as improve the interaction with the user and reduce dialogue monotonicity. Our simple approach makes use of rules over dependency parses and a text-to-text transformer fine-tuned on synthetic data of question-response pairs generating highly relevant, grammatical as well as diverse questions. We perform automatic and manual evaluations to demonstrate the efficacy of the system.

Responding with multi-modal content has been recognized as an essential capability for an intelligent conversational agent. In this paper, we introduce the MMDialog dataset to better facilitate multi-modal conversation. MMDialog is composed of a curated set of 1.08 million real-world dialogues with 1.53 million unique images across 4,184 topics. MMDialog has two main and unique advantages. First, it is the largest multi-modal conversation dataset by the number of dialogues by 88x. Second, it contains massive topics to generalize the open-domain. To build engaging dialogue system with this dataset, we propose and normalize two response producing tasks based on retrieval and generative scenarios. In addition, we build two baselines for above tasks with state-of-the-art techniques and report their experimental performance. We also propose a novel evaluation metric MM-Relevance to measure the multi-modal responses. Our dataset and scripts are available in https://github.com/victorsungo/MMDialog.

Traditional systems designed for task oriented dialog utilize knowledge present only in structured knowledge sources to generate responses. However, relevant information required to generate responses may also reside in unstructured sources, such as documents. Recent state of the art models such as HyKnow and SeKnow aimed at overcoming these challenges make limiting assumptions about the knowledge sources. For instance, these systems assume that certain types of information, such as a phone number, is always present in a structured knowledge base (KB) while information about aspects such as entrance ticket prices, would always be available in documents. In this paper, we create a modified version of the MutliWOZ-based dataset prepared by SeKnow to demonstrate how current methods have significant degradation in performance when strict assumptions about the source of information are removed. Then, in line with recent work exploiting pre-trained language models, we fine-tune a BART based model using prompts for the tasks of querying knowledge sources, as well as, for response generation, without making assumptions about the information present in each knowledge source. Through a series of experiments, we demonstrate that our model is robust to perturbations to knowledge modality (source of information), and that it can fuse information from structured as well as unstructured knowledge to generate responses.

In this paper we describe the Japanese-English Subtitle Corpus (JESC). JESC is a large Japanese-English parallel corpus covering the underrepresented domain of conversational dialogue. It consists of more than 3.2 million examples, making it the largest freely available dataset of its kind. The corpus was assembled by crawling and aligning subtitles found on the web. The assembly process incorporates a number of novel preprocessing elements to ensure high monolingual fluency and accurate bilingual alignments. We summarize its contents and evaluate its quality using human experts and baseline machine translation (MT) systems.

Task-oriented dialogue generation is challenging since the underlying knowledge is often dynamic and effectively incorporating knowledge into the learning process is hard. It is particularly challenging to generate both human-like and informative responses in this setting. Recent research primarily focused on various knowledge distillation methods where the underlying relationship between the facts in a knowledge base is not effectively captured. In this paper, we go one step further and demonstrate how the structural information of a knowledge graph can improve the system's inference capabilities. Specifically, we propose DialoKG, a novel task-oriented dialogue system that effectively incorporates knowledge into a language model. Our proposed system views relational knowledge as a knowledge graph and introduces (1) a structure-aware knowledge embedding technique, and (2) a knowledge graph-weighted attention masking strategy to facilitate the system selecting relevant information during the dialogue generation. An empirical evaluation demonstrates the effectiveness of DialoKG over state-of-the-art methods on several standard benchmark datasets.

Knowledge Graph Embedding (KGE) models are used to learn continuous representations of entities and relations. A key task in the literature is predicting missing links between entities. However, Knowledge Graphs are not just sets of links but also have semantics underlying their structure. Semantics is crucial in several downstream tasks, such as query answering or reasoning. We introduce the subgraph inference task, where a model has to generate likely and semantically valid subgraphs. We propose IntelliGraphs, a set of five new Knowledge Graph datasets. The IntelliGraphs datasets contain subgraphs with semantics expressed in logical rules for evaluating subgraph inference. We also present the dataset generator that produced the synthetic datasets. We designed four novel baseline models, which include three models based on traditional KGEs. We evaluate their expressiveness and show that these models cannot capture the semantics. We believe this benchmark will encourage the development of machine learning models that emphasize semantic understanding.

We present Maknuune, a large open lexicon for the Palestinian Arabic dialect. Maknuune has over 36K entries from 17K lemmas, and 3.7K roots. All entries include diacritized Arabic orthography, phonological transcription and English glosses. Some entries are enriched with additional information such as broken plurals and templatic feminine forms, associated phrases and collocations, Standard Arabic glosses, and examples or notes on grammar, usage, or location of collected entry.

We present the findings and results of the Second Nuanced Arabic Dialect Identification Shared Task (NADI 2021). This Shared Task includes four subtasks: country-level Modern Standard Arabic (MSA) identification (Subtask 1.1), country-level dialect identification (Subtask 1.2), province-level MSA identification (Subtask 2.1), and province-level sub-dialect identification (Subtask 2.2). The shared task dataset covers a total of 100 provinces from 21 Arab countries, collected from the Twitter domain. A total of 53 teams from 23 countries registered to participate in the tasks, thus reflecting the interest of the community in this area. We received 16 submissions for Subtask 1.1 from five teams, 27 submissions for Subtask 1.2 from eight teams, 12 submissions for Subtask 2.1 from four teams, and 13 Submissions for subtask 2.2 from four teams.

Spoken medical dialogue systems are increasingly attracting interest to enhance access to healthcare services and improve quality and traceability of patient care. In this paper, we focus on medical drug prescriptions acquired on smartphones through spoken dialogue. Such systems would facilitate the traceability of care and would free clinicians' time. However, there is a lack of speech corpora to develop such systems since most of the related corpora are in text form and in English. To facilitate the research and development of spoken medical dialogue systems, we present, to the best of our knowledge, the first spoken medical drug prescriptions corpus, named PxSLU. It contains 4 hours of transcribed and annotated dialogues of drug prescriptions in French acquired through an experiment with 55 participants experts and non-experts in prescriptions. We also present some experiments that demonstrate the interest of this corpus for the evaluation and development of medical dialogue systems.

In this paper, we build a visual dialogue dataset, named InfoVisDial, which provides rich informative answers in each round even with external knowledge related to the visual content. Different from existing datasets where the answer is compact and short, InfoVisDial contains long free-form answers with rich information in each round of dialogue. For effective data collection, the key idea is to bridge the large-scale multimodal model (e.g., GIT) and the language models (e.g., GPT-3). GIT can describe the image content even with scene text, while GPT-3 can generate informative dialogue based on the image description and appropriate prompting techniques. With such automatic pipeline, we can readily generate informative visual dialogue data at scale. Then, we ask human annotators to rate the generated dialogues to filter the low-quality conversations.Human analyses show that InfoVisDial covers informative and diverse dialogue topics: 54.4% of the dialogue rounds are related to image scene texts, and 36.7% require external knowledge. Each round's answer is also long and open-ended: 87.3% of answers are unique with an average length of 8.9, compared with 27.37% and 2.9 in VisDial. Last, we propose a strong baseline by adapting the GIT model for the visual dialogue task and fine-tune the model on InfoVisDial. Hopefully, our work can motivate more effort on this direction.

Due to the absence of explicit connectives, implicit discourse relation recognition (IDRR) remains a challenging task in discourse analysis. The critical step for IDRR is to learn high-quality discourse relation representations between two arguments. Recent methods tend to integrate the whole hierarchical information of senses into discourse relation representations for multi-level sense recognition. Nevertheless, they insufficiently incorporate the static hierarchical structure containing all senses (defined as global hierarchy), and ignore the hierarchical sense label sequence corresponding to each instance (defined as local hierarchy). For the purpose of sufficiently exploiting global and local hierarchies of senses to learn better discourse relation representations, we propose a novel GlObal and Local Hierarchy-aware Contrastive Framework (GOLF), to model two kinds of hierarchies with the aid of multi-task learning and contrastive learning. Experimental results on PDTB 2.0 and PDTB 3.0 datasets demonstrate that our method remarkably outperforms current state-of-the-art models at all hierarchical levels. Our code is publicly available at https://github.com/YJiangcm/GOLF_for_IDRR

Proactive dialogue systems, related to a wide range of real-world conversational applications, equip the conversational agent with the capability of leading the conversation direction towards achieving pre-defined targets or fulfilling certain goals from the system side. It is empowered by advanced techniques to progress to more complicated tasks that require strategical and motivational interactions. In this survey, we provide a comprehensive overview of the prominent problems and advanced designs for conversational agent's proactivity in different types of dialogues. Furthermore, we discuss challenges that meet the real-world application needs but require a greater research focus in the future. We hope that this first survey of proactive dialogue systems can provide the community with a quick access and an overall picture to this practical problem, and stimulate more progresses on conversational AI to the next level.

Virtual assistants such as Google Assistant, Alexa and Siri provide a conversational interface to a large number of services and APIs spanning multiple domains. Such systems need to support an ever-increasing number of services with possibly overlapping functionality. Furthermore, some of these services have little to no training data available. Existing public datasets for task-oriented dialogue do not sufficiently capture these challenges since they cover few domains and assume a single static ontology per domain. In this work, we introduce the the Schema-Guided Dialogue (SGD) dataset, containing over 16k multi-domain conversations spanning 16 domains. Our dataset exceeds the existing task-oriented dialogue corpora in scale, while also highlighting the challenges associated with building large-scale virtual assistants. It provides a challenging testbed for a number of tasks including language understanding, slot filling, dialogue state tracking and response generation. Along the same lines, we present a schema-guided paradigm for task-oriented dialogue, in which predictions are made over a dynamic set of intents and slots, provided as input, using their natural language descriptions. This allows a single dialogue system to easily support a large number of services and facilitates simple integration of new services without requiring additional training data. Building upon the proposed paradigm, we release a model for dialogue state tracking capable of zero-shot generalization to new APIs, while remaining competitive in the regular setting.

This document presents a detailed description of the challenge on clarifying questions for dialogue systems (ClariQ). The challenge is organized as part of the Conversational AI challenge series (ConvAI3) at Search Oriented Conversational AI (SCAI) EMNLP workshop in 2020. The main aim of the conversational systems is to return an appropriate answer in response to the user requests. However, some user requests might be ambiguous. In IR settings such a situation is handled mainly thought the diversification of the search result page. It is however much more challenging in dialogue settings with limited bandwidth. Therefore, in this challenge, we provide a common evaluation framework to evaluate mixed-initiative conversations. Participants are asked to rank clarifying questions in an information-seeking conversations. The challenge is organized in two stages where in Stage 1 we evaluate the submissions in an offline setting and single-turn conversations. Top participants of Stage 1 get the chance to have their model tested by human annotators.

We present the results and the main findings of SemEval-2024 Task 8: Multigenerator, Multidomain, and Multilingual Machine-Generated Text Detection. The task featured three subtasks. Subtask A is a binary classification task determining whether a text is written by a human or generated by a machine. This subtask has two tracks: a monolingual track focused solely on English texts and a multilingual track. Subtask B is to detect the exact source of a text, discerning whether it is written by a human or generated by a specific LLM. Subtask C aims to identify the changing point within a text, at which the authorship transitions from human to machine. The task attracted a large number of participants: subtask A monolingual (126), subtask A multilingual (59), subtask B (70), and subtask C (30). In this paper, we present the task, analyze the results, and discuss the system submissions and the methods they used. For all subtasks, the best systems used LLMs.

Task-oriented dialog systems need to know when a query falls outside their range of supported intents, but current text classification corpora only define label sets that cover every example. We introduce a new dataset that includes queries that are out-of-scope---i.e., queries that do not fall into any of the system's supported intents. This poses a new challenge because models cannot assume that every query at inference time belongs to a system-supported intent class. Our dataset also covers 150 intent classes over 10 domains, capturing the breadth that a production task-oriented agent must handle. We evaluate a range of benchmark classifiers on our dataset along with several different out-of-scope identification schemes. We find that while the classifiers perform well on in-scope intent classification, they struggle to identify out-of-scope queries. Our dataset and evaluation fill an important gap in the field, offering a way of more rigorously and realistically benchmarking text classification in task-driven dialog systems.

Superlatives are used to single out elements with a maximal/minimal property. Semantically, superlatives perform a set comparison: something (or some things) has the min/max property out of a set. As such, superlatives provide an ideal phenomenon for studying implicit phenomena and discourse restrictions. While this comparison set is often not explicitly defined, its (implicit) restrictions can be inferred from the discourse context the expression appears in. In this work we provide an extensive computational study on the semantics of superlatives. We propose a unified account of superlative semantics which allows us to derive a broad-coverage annotation schema. Using this unified schema we annotated a multi-domain dataset of superlatives and their semantic interpretations. We specifically focus on interpreting implicit or ambiguous superlative expressions, by analyzing how the discourse context restricts the set of interpretations. In a set of experiments we then analyze how well models perform at variations of predicting superlative semantics, with and without context. We show that the fine-grained semantics of superlatives in context can be challenging for contemporary models, including GPT-4.

We introduce a new dataset of conversational speech representing English from India, Nigeria, and the United States. The Multi-Dialect Dataset of Dialogues (MD3) strikes a new balance between open-ended conversational speech and task-oriented dialogue by prompting participants to perform a series of short information-sharing tasks. This facilitates quantitative cross-dialectal comparison, while avoiding the imposition of a restrictive task structure that might inhibit the expression of dialect features. Preliminary analysis of the dataset reveals significant differences in syntax and in the use of discourse markers. The dataset, which will be made publicly available with the publication of this paper, includes more than 20 hours of audio and more than 200,000 orthographically-transcribed tokens.

Traditional dialog systems used in goal-oriented applications require a lot of domain-specific handcrafting, which hinders scaling up to new domains. End-to-end dialog systems, in which all components are trained from the dialogs themselves, escape this limitation. But the encouraging success recently obtained in chit-chat dialog may not carry over to goal-oriented settings. This paper proposes a testbed to break down the strengths and shortcomings of end-to-end dialog systems in goal-oriented applications. Set in the context of restaurant reservation, our tasks require manipulating sentences and symbols, so as to properly conduct conversations, issue API calls and use the outputs of such calls. We show that an end-to-end dialog system based on Memory Networks can reach promising, yet imperfect, performance and learn to perform non-trivial operations. We confirm those results by comparing our system to a hand-crafted slot-filling baseline on data from the second Dialog State Tracking Challenge (Henderson et al., 2014a). We show similar result patterns on data extracted from an online concierge service.

Nowadays, open-domain dialogue models can generate acceptable responses according to the historical context based on the large-scale pre-trained language models. However, they generally concatenate the dialogue history directly as the model input to predict the response, which we named as the flat pattern and ignores the dynamic information flow across dialogue utterances. In this work, we propose the DialoFlow model, in which we introduce a dynamic flow mechanism to model the context flow, and design three training objectives to capture the information dynamics across dialogue utterances by addressing the semantic influence brought about by each utterance in large-scale pre-training. Experiments on the multi-reference Reddit Dataset and DailyDialog Dataset demonstrate that our DialoFlow significantly outperforms the DialoGPT on the dialogue generation task. Besides, we propose the Flow score, an effective automatic metric for evaluating interactive human-bot conversation quality based on the pre-trained DialoFlow, which presents high chatbot-level correlation (r=0.9) with human ratings among 11 chatbots. Code and pre-trained models will be public. \url{https://github.com/ictnlp/DialoFlow}

Indirect User Requests (IURs), such as "It's cold in here" instead of "Could you please increase the temperature?" are common in human-human task-oriented dialogue and require world knowledge and pragmatic reasoning from the listener. While large language models (LLMs) can handle these requests effectively, smaller models deployed on virtual assistants often struggle due to resource constraints. Moreover, existing task-oriented dialogue benchmarks lack sufficient examples of complex discourse phenomena such as indirectness. To address this, we propose a set of linguistic criteria along with an LLM-based pipeline for generating realistic IURs to test natural language understanding (NLU) and dialogue state tracking (DST) models before deployment in a new domain. We also release IndirectRequests, a dataset of IURs based on the Schema Guided Dialog (SGD) corpus, as a comparative testbed for evaluating the performance of smaller models in handling indirect requests.

An ability that underlies human syntactic knowledge is determining which words can appear in the similar structures (i.e. grouping words by their syntactic categories). These groupings enable humans to combine structures in order to communicate complex meanings. A foundational question is how do children acquire this ability underlying syntactic knowledge. In exploring this process, we will review various engineering approaches whose goal is similar to that of a child's -- without prior syntactic knowledge, correctly identify the parts of speech (POS) of the words in a sample of text. In reviewing these unsupervised tagging efforts, we will discuss common themes that support the advances in the models and their relevance for language acquisition. For example, we discuss how each model judges success (evaluation metrics), the "additional information" that constrains the POS learning (such as orthographic information), and the context used to determine POS (only previous word, words before and after the target, etc). The identified themes pave the way for future investigations into the cognitive processes that underpin the acquisition of syntactic categories and provide a useful layout of current state of the art unsupervised POS tagging models.

We introduce a technique for multi-document grounded multi-turn synthetic dialog generation that incorporates three main ideas. First, we control the overall dialog flow using taxonomy-driven user queries that are generated with Chain-of-Thought (CoT) prompting. Second, we support the generation of multi-document grounded dialogs by mimicking real-world use of retrievers to update the grounding documents after every user-turn in the dialog. Third, we apply LLM-as-a-Judge to filter out queries with incorrect answers. Human evaluation of the synthetic dialog data suggests that the data is diverse, coherent, and includes mostly correct answers. Both human and automatic evaluations of answerable queries indicate that models fine-tuned on synthetic dialogs consistently out-perform those fine-tuned on existing human generated training data across four publicly available multi-turn document grounded benchmark test sets.

Users of natural language interfaces, generally powered by Large Language Models (LLMs),often must repeat their preferences each time they make a similar request. To alleviate this, we propose including some of a user's preferences and instructions in natural language -- collectively termed standing instructions -- as additional context for such interfaces. For example, when a user states I'm hungry, their previously expressed preference for Persian food will be automatically added to the LLM prompt, so as to influence the search for relevant restaurants. We develop NLSI, a language-to-program dataset consisting of over 2.4K dialogues spanning 17 domains, where each dialogue is paired with a user profile (a set of users specific standing instructions) and corresponding structured representations (API calls). A key challenge in NLSI is to identify which subset of the standing instructions is applicable to a given dialogue. NLSI contains diverse phenomena, from simple preferences to interdependent instructions such as triggering a hotel search whenever the user is booking tickets to an event. We conduct experiments on NLSI using prompting with large language models and various retrieval approaches, achieving a maximum of 44.7% exact match on API prediction. Our results demonstrate the challenges in identifying the relevant standing instructions and their interpretation into API calls.

Modern dialog managers face the challenge of having to fulfill human-level conversational skills as part of common user expectations, including but not limited to discourse with no clear objective. Along with these requirements, agents are expected to extrapolate intent from the user's dialogue even when subjected to non-canonical forms of speech. This depends on the agent's comprehension of paraphrased forms of such utterances. Especially in low-resource languages, the lack of data is a bottleneck that prevents advancements of the comprehension performance for these types of agents. In this regard, here we demonstrate the necessity of extracting the intent argument of non-canonical directives in a natural language format, which may yield more accurate parsing, and suggest guidelines for building a parallel corpus for this purpose. Following the guidelines, we construct a Korean corpus of 50K instances of question/command-intent pairs, including the labels for classification of the utterance type. We also propose a method for mitigating class imbalance, demonstrating the potential applications of the corpus generation method and its multilingual extensibility.

Creating a system that can have meaningful conversations with humans to help accomplish tasks is one of the ultimate goals of Artificial Intelligence (AI). It has defined the meaning of AI since the beginning. A lot has been accomplished in this area recently, with voice assistant products entering our daily lives and chat bot systems becoming commonplace in customer service. At first glance there seems to be no shortage of options for dialogue systems. However, the frequently deployed dialogue systems today seem to all struggle with a critical weakness - they are hard to build and harder to maintain. At the core of the struggle is the need to script every single turn of interactions between the bot and the human user. This makes the dialogue systems more difficult to maintain as the tasks become more complex and more tasks are added to the system. In this paper, we propose Converse, a flexible tree-based modular task-oriented dialogue system. Converse uses an and-or tree structure to represent tasks and offers powerful multi-task dialogue management. Converse supports task dependency and task switching, which are unique features compared to other open-source dialogue frameworks. At the same time, Converse aims to make the bot building process easy and simple, for both professional and non-professional software developers. The code is available at https://github.com/salesforce/Converse.

We propose knowledge internalization (KI), which aims to complement the lexical knowledge into neural dialog models. Instead of further conditioning the knowledge-grounded dialog (KGD) models on externally retrieved knowledge, we seek to integrate knowledge about each input token internally into the model's parameters. To tackle the challenge due to the large scale of lexical knowledge, we adopt the contrastive learning approach and create an effective token-level lexical knowledge retriever that requires only weak supervision mined from Wikipedia. We demonstrate the effectiveness and general applicability of our approach on various datasets and diversified model structures.

Recently, it has been found that monolingual English language models can be used as knowledge bases. Instead of structural knowledge base queries, masked sentences such as "Paris is the capital of [MASK]" are used as probes. We translate the established benchmarks TREx and GoogleRE into 53 languages. Working with mBERT, we investigate three questions. (i) Can mBERT be used as a multilingual knowledge base? Most prior work only considers English. Extending research to multiple languages is important for diversity and accessibility. (ii) Is mBERT's performance as knowledge base language-independent or does it vary from language to language? (iii) A multilingual model is trained on more text, e.g., mBERT is trained on 104 Wikipedias. Can mBERT leverage this for better performance? We find that using mBERT as a knowledge base yields varying performance across languages and pooling predictions across languages improves performance. Conversely, mBERT exhibits a language bias; e.g., when queried in Italian, it tends to predict Italy as the country of origin.

Maintaining engagement and consistency is particularly important in dialogue systems. Existing works have improved the performance of dialogue systems by intentionally learning interlocutor personas with sophisticated network structures. One issue with this approach is that it requires more personal corpora with annotations. Additionally, these models typically perform the next utterance prediction to generate a response but neglect the discourse coherence in the entire conversation. To address these issues, this study proposes a method of learning to memorize entailment and discourse relations for persona-consistent dialogue tasks. Entailment text pairs in natural language inference dataset were applied to learn latent entailment relations as external memories by premise-to-hypothesis generation task. Furthermore, an internal memory with a similar architecture was applied to the discourse information in the dialogue. Placing orthogonality restrictions on these two memory spaces ensures that the latent entailment relations remain dialogue-independent. Both memories collaborate to obtain entailment and discourse representation for the generation, allowing a deeper understanding of both consistency and coherence. Experiments on two large public datasets, PersonaChat and DSTC7-AVSD, demonstrated the effectiveness of the proposed method. Both automatic and human evaluations indicate that the proposed model outperforms several strong baselines in terms of both persona consistency and response coherence. Our source code is available at https://github.com/Chenrj233/LMEDR.

We present NLU++, a novel dataset for natural language understanding (NLU) in task-oriented dialogue (ToD) systems, with the aim to provide a much more challenging evaluation environment for dialogue NLU models, up to date with the current application and industry requirements. NLU++ is divided into two domains (BANKING and HOTELS) and brings several crucial improvements over current commonly used NLU datasets. 1) NLU++ provides fine-grained domain ontologies with a large set of challenging multi-intent sentences, introducing and validating the idea of intent modules that can be combined into complex intents that convey complex user goals, combined with finer-grained and thus more challenging slot sets. 2) The ontology is divided into domain-specific and generic (i.e., domain-universal) intent modules that overlap across domains, promoting cross-domain reusability of annotated examples. 3) The dataset design has been inspired by the problems observed in industrial ToD systems, and 4) it has been collected, filtered and carefully annotated by dialogue NLU experts, yielding high-quality annotated data. Finally, we benchmark a series of current state-of-the-art NLU models on NLU++; the results demonstrate the challenging nature of the dataset, especially in low-data regimes, the validity of `intent modularisation', and call for further research on ToD NLU.

There is a growing interest in developing goal-oriented dialog systems which serve users in accomplishing complex tasks through multi-turn conversations. Although many methods are devised to evaluate and improve the performance of individual dialog components, there is a lack of comprehensive empirical study on how different components contribute to the overall performance of a dialog system. In this paper, we perform a system-wise evaluation and present an empirical analysis on different types of dialog systems which are composed of different modules in different settings. Our results show that (1) a pipeline dialog system trained using fine-grained supervision signals at different component levels often obtains better performance than the systems that use joint or end-to-end models trained on coarse-grained labels, (2) component-wise, single-turn evaluation results are not always consistent with the overall performance of a dialog system, and (3) despite the discrepancy between simulators and human users, simulated evaluation is still a valid alternative to the costly human evaluation especially in the early stage of development.

Dialog systems have achieved significant progress and have been widely used in various scenarios. The previous researches mainly focused on designing dialog generation models in a single scenario, while comprehensive abilities are required to handle tasks under various scenarios in the real world. In this paper, we propose a general Multi-Skill Dialog Framework, namely MSDF, which can be applied in different dialog tasks (e.g. knowledge grounded dialog and persona based dialog). Specifically, we propose a transferable response generator pre-trained on diverse large-scale dialog corpora as the backbone of MSDF, consisting of BERT-based encoders and a GPT-based decoder. To select the response consistent with dialog history, we propose a consistency selector trained through negative sampling. Moreover, the flexible copy mechanism of external knowledge is also employed to enhance the utilization of multiform knowledge in various scenarios. We conduct experiments on knowledge grounded dialog, recommendation dialog, and persona based dialog tasks. The experimental results indicate that our MSDF outperforms the baseline models with a large margin. In the Multi-skill Dialog of 2021 Language and Intelligence Challenge, our general MSDF won the 3rd prize, which proves our MSDF is effective and competitive.

Intent classification and slot-filling are essential tasks of Spoken Language Understanding (SLU). In most SLUsystems, those tasks are realized by independent modules. For about fifteen years, models achieving both of themjointly and exploiting their mutual enhancement have been proposed. A multilingual module using a joint modelwas envisioned to create a touristic dialogue system for a European project, HumanE-AI-Net. A combination ofmultiple datasets, including the MEDIA dataset, was suggested for training this joint model. The MEDIA SLU datasetis a French dataset distributed since 2005 by ELRA, mainly used by the French research community and free foracademic research since 2020. Unfortunately, it is annotated only in slots but not intents. An enhanced version ofMEDIA annotated with intents has been built to extend its use to more tasks and use cases. This paper presents thesemi-automatic methodology used to obtain this enhanced version. In addition, we present the first results of SLUexperiments on this enhanced dataset using joint models for intent classification and slot-filling.

This document offers a detailed linguistic description of SNACS (Semantic Network of Adposition and Case Supersenses; Schneider et al., 2018), an inventory of 52 semantic labels ("supersenses") that characterize the use of adpositions and case markers at a somewhat coarse level of granularity, as demonstrated in the STREUSLE corpus (https://github.com/nert-nlp/streusle/ ; version 4.5 tracks guidelines version 2.6). Though the SNACS inventory aspires to be universal, this document is specific to English; documentation for other languages will be published separately. Version 2 is a revision of the supersense inventory proposed for English by Schneider et al. (2015, 2016) (henceforth "v1"), which in turn was based on previous schemes. The present inventory was developed after extensive review of the v1 corpus annotations for English, plus previously unanalyzed genitive case possessives (Blodgett and Schneider, 2018), as well as consideration of adposition and case phenomena in Hebrew, Hindi, Korean, and German. Hwang et al. (2017) present the theoretical underpinnings of the v2 scheme. Schneider et al. (2018) summarize the scheme, its application to English corpus data, and an automatic disambiguation task. Liu et al. (2021) offer an English Lexical Semantic Recognition tagger that includes SNACS labels in its output. This documentation can also be browsed alongside corpus data on the Xposition website (Gessler et al., 2022): http://www.xposition.org/

We propose a novel problem within end-to-end learning of task-oriented dialogs (TOD), in which the dialog system mimics a troubleshooting agent who helps a user by diagnosing their problem (e.g., car not starting). Such dialogs are grounded in domain-specific flowcharts, which the agent is supposed to follow during the conversation. Our task exposes novel technical challenges for neural TOD, such as grounding an utterance to the flowchart without explicit annotation, referring to additional manual pages when user asks a clarification question, and ability to follow unseen flowcharts at test time. We release a dataset (FloDial) consisting of 2,738 dialogs grounded on 12 different troubleshooting flowcharts. We also design a neural model, FloNet, which uses a retrieval-augmented generation architecture to train the dialog agent. Our experiments find that FloNet can do zero-shot transfer to unseen flowcharts, and sets a strong baseline for future research.

Language models have steadily increased in size over the past few years. They achieve a high level of performance on various natural language processing (NLP) tasks such as question answering and summarization. Large language models (LLMs) have been used for generation and can now output human-like text. Due to this, there are other downstream tasks in the realm of dialog that can now harness the LLMs' language understanding capabilities. Dialog evaluation is one task that this paper will explore. It concentrates on prompting with LLMs: BLOOM, OPT, GPT-3, Flan-T5, InstructDial and TNLGv2. The paper shows that the choice of datasets used for training a model contributes to how well it performs on a task as well as on how the prompt should be structured. Specifically, the more diverse and relevant the group of datasets that a model is trained on, the better dialog evaluation performs. This paper also investigates how the number of examples in the prompt and the type of example selection used affect the model's performance.

We revisit a pragmatic inference problem in dialog: understanding indirect responses to questions. Humans can interpret 'I'm starving.' in response to 'Hungry?', even without direct cue words such as 'yes' and 'no'. In dialog systems, allowing natural responses rather than closed vocabularies would be similarly beneficial. However, today's systems are only as sensitive to these pragmatic moves as their language model allows. We create and release the first large-scale English language corpus 'Circa' with 34,268 (polar question, indirect answer) pairs to enable progress on this task. The data was collected via elaborate crowdsourcing, and contains utterances with yes/no meaning, as well as uncertain, middle-ground, and conditional responses. We also present BERT-based neural models to predict such categories for a question-answer pair. We find that while transfer learning from entailment works reasonably, performance is not yet sufficient for robust dialog. Our models reach 82-88% accuracy for a 4-class distinction, and 74-85% for 6 classes.

Speech-to-speech translation systems today do not adequately support use for dialog purposes. In particular, nuances of speaker intent and stance can be lost due to improper prosody transfer. We present an exploration of what needs to be done to overcome this. First, we developed a data collection protocol in which bilingual speakers re-enact utterances from an earlier conversation in their other language, and used this to collect an English-Spanish corpus, so far comprising 1871 matched utterance pairs. Second, we developed a simple prosodic dissimilarity metric based on Euclidean distance over a broad set of prosodic features. We then used these to investigate cross-language prosodic differences, measure the likely utility of three simple baseline models, and identify phenomena which will require more powerful modeling. Our findings should inform future research on cross-language prosody and the design of speech-to-speech translation systems capable of effective prosody transfer.

Despite advancements in conversational AI, language models encounter challenges to handle diverse conversational tasks, and existing dialogue dataset collections often lack diversity and comprehensiveness. To tackle these issues, we introduce DialogStudio: the largest and most diverse collection of dialogue datasets, unified under a consistent format while preserving their original information. Our collection encompasses data from open-domain dialogues, task-oriented dialogues, natural language understanding, conversational recommendation, dialogue summarization, and knowledge-grounded dialogues, making it an incredibly rich and diverse resource for dialogue research and model training. To further enhance the utility of DialogStudio, we identify the licenses for each dataset and design domain-aware prompts for selected dialogues to facilitate instruction-aware fine-tuning. Furthermore, we develop conversational AI models using the dataset collection, and our experiments in both zero-shot and few-shot learning scenarios demonstrate the superiority of DialogStudio. To improve transparency and support dataset and task-based research, as well as language model pre-training, all datasets, licenses, codes, and models associated with DialogStudio are made publicly accessible at https://github.com/salesforce/DialogStudio

The largest store of continually updating knowledge on our planet can be accessed via internet search. In this work we study giving access to this information to conversational agents. Large language models, even though they store an impressive amount of knowledge within their weights, are known to hallucinate facts when generating dialogue (Shuster et al., 2021); moreover, those facts are frozen in time at the point of model training. In contrast, we propose an approach that learns to generate an internet search query based on the context, and then conditions on the search results to finally generate a response, a method that can employ up-to-the-minute relevant information. We train and evaluate such models on a newly collected dataset of human-human conversations whereby one of the speakers is given access to internet search during knowledgedriven discussions in order to ground their responses. We find that search-query based access of the internet in conversation provides superior performance compared to existing approaches that either use no augmentation or FAISS-based retrieval (Lewis et al., 2020).

We present our submission to the AXOLOTL-24 shared task. The shared task comprises two subtasks: identifying new senses that words gain with time (when comparing newer and older time periods) and producing the definitions for the identified new senses. We implemented a conceptually simple and computationally inexpensive solution to both subtasks. We trained adapter-based binary classification models to match glosses with usage examples and leveraged the probability output of the models to identify novel senses. The same models were used to match examples of novel sense usages with Wiktionary definitions. Our submission attained third place on the first subtask and the first place on the second subtask.

Multimodal LLMs are the natural evolution of LLMs, and enlarge their capabilities so as to work beyond the pure textual modality. As research is being carried out to design novel architectures and vision-and-language adapters, in this paper we concentrate on endowing such models with the capability of answering questions that require external knowledge. Our approach, termed Wiki-LLaVA, aims at integrating an external knowledge source of multimodal documents, which is accessed through a hierarchical retrieval pipeline. Relevant passages, using this approach, are retrieved from the external knowledge source and employed as additional context for the LLM, augmenting the effectiveness and precision of generated dialogues. We conduct extensive experiments on datasets tailored for visual question answering with external data and demonstrate the appropriateness of our approach.

Large language models (LLMs) have shown the potential to be integrated into human daily lives. Therefore, user preference is the most critical criterion for assessing LLMs' performance in real-world scenarios. However, existing benchmarks mainly focus on measuring models' accuracy using multi-choice questions, which limits the understanding of their capabilities in real applications. We fill this gap by proposing a comprehensive Chinese benchmark SuperCLUE, named after another popular Chinese LLM benchmark CLUE. SuperCLUE encompasses three sub-tasks: actual users' queries and ratings derived from an LLM battle platform (CArena), open-ended questions with single and multiple-turn dialogues (OPEN), and closed-ended questions with the same stems as open-ended single-turn ones (CLOSE). Our study shows that accuracy on closed-ended questions is insufficient to reflect human preferences achieved on open-ended ones. At the same time, they can complement each other to predict actual user preferences. We also demonstrate that GPT-4 is a reliable judge to automatically evaluate human preferences on open-ended questions in a Chinese context. Our benchmark will be released at https://www.CLUEbenchmarks.com

Large-scale open-domain dialogue data crawled from public social media has greatly improved the performance of dialogue models. However, long-turn dialogues are still highly scarce. Specifically, most dialogue sessions in existing corpora have less than three turns. To alleviate this issue, we propose the Retrieve, Reorganize and Rescale framework (Re^3Dial), which can automatically construct a billion-scale long-turn dialogue corpus from existing short-turn dialogue data. Re^3Dial first trains an Unsupervised Dense Session Retriever (UDSR) to capture semantic and discourse relationships within multi-turn dialogues for retrieving relevant and coherent sessions. It then reorganizes the short-turn dialogues into long-turn sessions via recursively retrieving and selecting the consecutive sessions with our proposed diversity sampling strategy. Extensive evaluations on multiple multi-turn dialogue benchmarks demonstrate that Re^3Dial consistently and significantly improves the dialogue model's ability to utilize long-term context for modeling multi-turn dialogues across different pre-training settings. Finally, we build a toolkit for efficiently rescaling dialogue corpus with Re^3Dial, which enables us to construct a corpus containing 1B Chinese dialogue sessions with 11.3 turns on average (5X longer than the original EVA corpus). We will release our UDSR model, toolkit, and data for public use.

We present GLM-Dialog, a large-scale language model (LLM) with 10B parameters capable of knowledge-grounded conversation in Chinese using a search engine to access the Internet knowledge. GLM-Dialog offers a series of applicable techniques for exploiting various external knowledge including both helpful and noisy knowledge, enabling the creation of robust knowledge-grounded dialogue LLMs with limited proper datasets. To evaluate the GLM-Dialog more fairly, we also propose a novel evaluation method to allow humans to converse with multiple deployed bots simultaneously and compare their performance implicitly instead of explicitly rating using multidimensional metrics.Comprehensive evaluations from automatic to human perspective demonstrate the advantages of GLM-Dialog comparing with existing open source Chinese dialogue models. We release both the model checkpoint and source code, and also deploy it as a WeChat application to interact with users. We offer our evaluation platform online in an effort to prompt the development of open source models and reliable dialogue evaluation systems. The additional easy-to-use toolkit that consists of short text entity linking, query generation, and helpful knowledge classification is also released to enable diverse applications. All the source code is available on Github.

The latest generation of LLMs can be prompted to achieve impressive zero-shot or few-shot performance in many NLP tasks. However, since performance is highly sensitive to the choice of prompts, considerable effort has been devoted to crowd-sourcing prompts or designing methods for prompt optimisation. Yet, we still lack a systematic understanding of how linguistic properties of prompts correlate with task performance. In this work, we investigate how LLMs of different sizes, pre-trained and instruction-tuned, perform on prompts that are semantically equivalent, but vary in linguistic structure. We investigate both grammatical properties such as mood, tense, aspect and modality, as well as lexico-semantic variation through the use of synonyms. Our findings contradict the common assumption that LLMs achieve optimal performance on lower perplexity prompts that reflect language use in pretraining or instruction-tuning data. Prompts transfer poorly between datasets or models, and performance cannot generally be explained by perplexity, word frequency, ambiguity or prompt length. Based on our results, we put forward a proposal for a more robust and comprehensive evaluation standard for prompting research.

While recent work shows promising results in expanding the capabilities of large language models (LLM) to directly understand and synthesize speech, an LLM-based strategy for modeling spoken dialogs remains elusive and calls for further investigation. This work proposes an extensive speech-text LLM framework, named the Unified Spoken Dialog Model (USDM), to generate coherent spoken responses with organic prosodic features relevant to the given input speech without relying on automatic speech recognition (ASR) or text-to-speech (TTS) solutions. Our approach employs a multi-step speech-text inference scheme that leverages chain-of-reasoning capabilities exhibited by the underlying LLM. We also propose a generalized speech-text pretraining scheme that helps with capturing cross-modal semantics. Automatic and human evaluations show that the proposed approach is effective in generating natural-sounding spoken responses, outperforming both prior and cascaded baselines. Detailed comparative studies reveal that, despite the cascaded approach being stronger in individual components, the joint speech-text modeling improves robustness against recognition errors and speech quality. Demo is available at https://unifiedsdm.github.io.

We introduce GODEL (Grounded Open Dialogue Language Model), a large pre-trained language model for dialog. In contrast with earlier models such as DialoGPT, GODEL leverages a new phase of grounded pre-training designed to better support adapting GODEL to a wide range of downstream dialog tasks that require information external to the current conversation (e.g., a database or document) to produce good responses. Experiments against an array of benchmarks that encompass task-oriented dialog, conversational QA, and grounded open-domain dialog show that GODEL outperforms state-of-the-art pre-trained dialog models in few-shot fine-tuning setups, in terms of both human and automatic evaluation. A novel feature of our evaluation methodology is the introduction of a notion of utility that assesses the usefulness of responses (extrinsic evaluation) in addition to their communicative features (intrinsic evaluation). We show that extrinsic evaluation offers improved inter-annotator agreement and correlation with automated metrics. Code and data processing scripts are publicly available.

Dialog management (DM) is a crucial component in a task-oriented dialog system. Given the dialog history, DM predicts the dialog state and decides the next action that the dialog agent should take. Recently, dialog policy learning has been widely formulated as a Reinforcement Learning (RL) problem, and more works focus on the applicability of DM. In this paper, we survey recent advances and challenges within three critical topics for DM: (1) improving model scalability to facilitate dialog system modeling in new scenarios, (2) dealing with the data scarcity problem for dialog policy learning, and (3) enhancing the training efficiency to achieve better task-completion performance . We believe that this survey can shed a light on future research in dialog management.

To support machine learning of cross-language prosodic mappings and other ways to improve speech-to-speech translation, we present a protocol for collecting closely matched pairs of utterances across languages, a description of the resulting data collection and its public release, and some observations and musings. This report is intended for: people using this corpus, people extending this corpus, and people designing similar collections of bilingual dialog data.

Answering complex questions about textual narratives requires reasoning over both stated context and the world knowledge that underlies it. However, pretrained language models (LM), the foundation of most modern QA systems, do not robustly represent latent relationships between concepts, which is necessary for reasoning. While knowledge graphs (KG) are often used to augment LMs with structured representations of world knowledge, it remains an open question how to effectively fuse and reason over the KG representations and the language context, which provides situational constraints and nuances. In this work, we propose GreaseLM, a new model that fuses encoded representations from pretrained LMs and graph neural networks over multiple layers of modality interaction operations. Information from both modalities propagates to the other, allowing language context representations to be grounded by structured world knowledge, and allowing linguistic nuances (e.g., negation, hedging) in the context to inform the graph representations of knowledge. Our results on three benchmarks in the commonsense reasoning (i.e., CommonsenseQA, OpenbookQA) and medical question answering (i.e., MedQA-USMLE) domains demonstrate that GreaseLM can more reliably answer questions that require reasoning over both situational constraints and structured knowledge, even outperforming models 8x larger.

We study whether Large Language Models (LLMs) latently perform multi-hop reasoning with complex prompts such as "The mother of the singer of 'Superstition' is". We look for evidence of a latent reasoning pathway where an LLM (1) latently identifies "the singer of 'Superstition'" as Stevie Wonder, the bridge entity, and (2) uses its knowledge of Stevie Wonder's mother to complete the prompt. We analyze these two hops individually and consider their co-occurrence as indicative of latent multi-hop reasoning. For the first hop, we test if changing the prompt to indirectly mention the bridge entity instead of any other entity increases the LLM's internal recall of the bridge entity. For the second hop, we test if increasing this recall causes the LLM to better utilize what it knows about the bridge entity. We find strong evidence of latent multi-hop reasoning for the prompts of certain relation types, with the reasoning pathway used in more than 80% of the prompts. However, the utilization is highly contextual, varying across different types of prompts. Also, on average, the evidence for the second hop and the full multi-hop traversal is rather moderate and only substantial for the first hop. Moreover, we find a clear scaling trend with increasing model size for the first hop of reasoning but not for the second hop. Our experimental findings suggest potential challenges and opportunities for future development and applications of LLMs.

State-of-the-art conversational agents have advanced significantly in conjunction with the use of large transformer-based language models. However, even with these advancements, conversational agents still lack the ability to produce responses that are informative and coherent with the local context. In this work, we propose a dialog framework that incorporates both local knowledge as well as users' past dialogues to generate high quality conversations. We introduce an approach to build a dataset based on Reddit conversations, where outbound URL links are widely available in the conversations and the hyperlinked documents can be naturally included as local external knowledge. Using our framework and dataset, we demonstrate that incorporating local knowledge can largely improve informativeness, coherency and realisticness measures using human evaluations. In particular, our approach consistently outperforms the state-of-the-art conversational model on the Reddit dataset across all three measures. We also find that scaling the size of our models from 117M to 8.3B parameters yields consistent improvement of validation perplexity as well as human evaluated metrics. Our model with 8.3B parameters can generate human-like responses as rated by various human evaluations in a single-turn dialog setting.

This paper addresses the problem of dialogue reasoning with contextualized commonsense inference. We curate CICERO, a dataset of dyadic conversations with five types of utterance-level reasoning-based inferences: cause, subsequent event, prerequisite, motivation, and emotional reaction. The dataset contains 53,105 of such inferences from 5,672 dialogues. We use this dataset to solve relevant generative and discriminative tasks: generation of cause and subsequent event; generation of prerequisite, motivation, and listener's emotional reaction; and selection of plausible alternatives. Our results ascertain the value of such dialogue-centric commonsense knowledge datasets. It is our hope that CICERO will open new research avenues into commonsense-based dialogue reasoning.

The goal of information-seeking dialogue is to respond to seeker queries with natural language utterances that are grounded on knowledge sources. However, dialogue systems often produce unsupported utterances, a phenomenon known as hallucination. To mitigate this behavior, we adopt a data-centric solution and create FaithDial, a new benchmark for hallucination-free dialogues, by editing hallucinated responses in the Wizard of Wikipedia (WoW) benchmark. We observe that FaithDial is more faithful than WoW while also maintaining engaging conversations. We show that FaithDial can serve as training signal for: i) a hallucination critic, which discriminates whether an utterance is faithful or not, and boosts the performance by 12.8 F1 score on the BEGIN benchmark compared to existing datasets for dialogue coherence; ii) high-quality dialogue generation. We benchmark a series of state-of-the-art models and propose an auxiliary contrastive objective that achieves the highest level of faithfulness and abstractiveness based on several automated metrics. Further, we find that the benefits of FaithDial generalize to zero-shot transfer on other datasets, such as CMU-Dog and TopicalChat. Finally, human evaluation reveals that responses generated by models trained on FaithDial are perceived as more interpretable, cooperative, and engaging.

The majority of current Text-to-Speech (TTS) datasets, which are collections of individual utterances, contain few conversational aspects. In this paper, we introduce DailyTalk, a high-quality conversational speech dataset designed for conversational TTS. We sampled, modified, and recorded 2,541 dialogues from the open-domain dialogue dataset DailyDialog inheriting its annotated attributes. On top of our dataset, we extend prior work as our baseline, where a non-autoregressive TTS is conditioned on historical information in a dialogue. From the baseline experiment with both general and our novel metrics, we show that DailyTalk can be used as a general TTS dataset, and more than that, our baseline can represent contextual information from DailyTalk. The DailyTalk dataset and baseline code are freely available for academic use with CC-BY-SA 4.0 license.

Applications that could benefit from automatic understanding of human-human conversations often come with challenges associated with private information in real-world data such as call center or clinical conversations. Working with protected data also increases costs of annotation, which limits technology development. To address these challenges, we propose DIALGEN, a human-in-the-loop semi-automated dialogue generation framework. DIALGEN uses a language model (ChatGPT) that can follow schema and style specifications to produce fluent conversational text, generating a complex conversation through iteratively generating subdialogues and using human feedback to correct inconsistencies or redirect the flow. In experiments on structured summarization of agent-client information gathering calls, framed as dialogue state tracking, we show that DIALGEN data enables significant improvement in model performance.

Recent advancements in multi-turn voice interaction models have improved user-model communication. However, while closed-source models effectively retain and recall past utterances, whether open-source models share this ability remains unexplored. To fill this gap, we systematically evaluate how well open-source interaction models utilize past utterances using ContextDialog, a benchmark we proposed for this purpose. Our findings show that speech-based models have more difficulty than text-based ones, especially when recalling information conveyed in speech, and even with retrieval-augmented generation, models still struggle with questions about past utterances. These insights highlight key limitations in open-source models and suggest ways to improve memory retention and retrieval robustness.

Existing multiparty dialogue datasets for entity coreference resolution are nascent, and many challenges are still unaddressed. We create a large-scale dataset, Multilingual Multiparty Coref (MMC), for this task based on TV transcripts. Due to the availability of gold-quality subtitles in multiple languages, we propose reusing the annotations to create silver coreference resolution data in other languages (Chinese and Farsi) via annotation projection. On the gold (English) data, off-the-shelf models perform relatively poorly on MMC, suggesting that MMC has broader coverage of multiparty coreference than prior datasets. On the silver data, we find success both using it for data augmentation and training from scratch, which effectively simulates the zero-shot cross-lingual setting.

Statutory reasoning is the task of determining whether a legal statute, stated in natural language, applies to the text description of a case. Prior work introduced a resource that approached statutory reasoning as a monolithic textual entailment problem, with neural baselines performing nearly at-chance. To address this challenge, we decompose statutory reasoning into four types of language-understanding challenge problems, through the introduction of concepts and structure found in Prolog programs. Augmenting an existing benchmark, we provide annotations for the four tasks, and baselines for three of them. Models for statutory reasoning are shown to benefit from the additional structure, improving on prior baselines. Further, the decomposition into subtasks facilitates finer-grained model diagnostics and clearer incremental progress.

Recent advances in neural approaches greatly improve task-oriented dialogue (TOD) systems which assist users to accomplish their goals. However, such systems rely on costly manually labeled dialogs which are not available in practical scenarios. In this paper, we present our models for Track 2 of the SereTOD 2022 challenge, which is the first challenge of building semi-supervised and reinforced TOD systems on a large-scale real-world Chinese TOD dataset MobileCS. We build a knowledge-grounded dialog model to formulate dialog history and local KB as input and predict the system response. And we perform semi-supervised pre-training both on the labeled and unlabeled data. Our system achieves the first place both in the automatic evaluation and human interaction, especially with higher BLEU (+7.64) and Success (+13.6\%) than the second place.

We present SODA: the first publicly available, million-scale high-quality social dialogue dataset. Using SODA, we train COSMO: a generalizable conversation agent outperforming previous best-performing agents on both in- and out-of-domain datasets. In contrast to most existing crowdsourced, small-scale dialogue corpora, we distill 1.5M socially-grounded dialogues from a pre-trained language model (InstructGPT; Ouyang et al., 2022). Dialogues are distilled by contextualizing social commonsense knowledge from a knowledge graph (Atomic10x; West et al., 2022). Human evaluation shows that dialogues in SODA are more consistent, specific, and (surprisingly) natural than prior human-authored datasets - e.g., DailyDialog (Li et al., 2017), BlendedSkillTalk (Smith et al., 2020). In addition, extensive evaluations show that COSMO is significantly more natural and consistent on unseen datasets than best-performing dialogue models - e.g., GODEL (Peng et al., 2022), BlenderBot (Roller et al., 2021), DialoGPT (Zhang et al., 2020). Furthermore, it is sometimes even preferred to the original human-written gold responses. We make our data, models, and code public.

Inspired by the curvature of space-time (Einstein, 1921), we introduce Curved Contrastive Learning (CCL), a novel representation learning technique for learning the relative turn distance between utterance pairs in multi-turn dialogues. The resulting bi-encoder models can guide transformers as a response ranking model towards a goal in a zero-shot fashion by projecting the goal utterance and the corresponding reply candidates into a latent space. Here the cosine similarity indicates the distance/reachability of a candidate utterance toward the corresponding goal. Furthermore, we explore how these forward-entailing language representations can be utilized for assessing the likelihood of sequences by the entailment strength i.e. through the cosine similarity of its individual members (encoded separately) as an emergent property in the curved space. These non-local properties allow us to imagine the likelihood of future patterns in dialogues, specifically by ordering/identifying future goal utterances that are multiple turns away, given a dialogue context. As part of our analysis, we investigate characteristics that make conversations (un)plannable and find strong evidence of planning capability over multiple turns (in 61.56% over 3 turns) in conversations from the DailyDialog (Li et al., 2017) dataset. Finally, we show how we achieve higher efficiency in sequence modeling tasks compared to previous work thanks to our relativistic approach, where only the last utterance needs to be encoded and computed during inference.

Large Language Models (LLMs) exhibit impressive performance on a range of NLP tasks, due to the general-purpose linguistic knowledge acquired during pretraining. Existing model interpretability research (Tenney et al., 2019) suggests that a linguistic hierarchy emerges in the LLM layers, with lower layers better suited to solving syntactic tasks and higher layers employed for semantic processing. Yet, little is known about how encodings of different linguistic phenomena interact within the models and to what extent processing of linguistically-related categories relies on the same, shared model representations. In this paper, we propose a framework for testing the joint encoding of linguistic categories in LLMs. Focusing on syntax, we find evidence of joint encoding both at the same (related part-of-speech (POS) classes) and different (POS classes and related syntactic dependency relations) levels of linguistic hierarchy. Our cross-lingual experiments show that the same patterns hold across languages in multilingual LLMs.

Task-oriented dialogue (TOD) systems are commonly designed with the presumption that each utterance represents a single intent. However, this assumption may not accurately reflect real-world situations, where users frequently express multiple intents within a single utterance. While there is an emerging interest in multi-intent detection (MID), existing in-domain datasets such as MixATIS and MixSNIPS have limitations in their formulation. To address these issues, we present BlendX, a suite of refined datasets featuring more diverse patterns than their predecessors, elevating both its complexity and diversity. For dataset construction, we utilize both rule-based heuristics as well as a generative tool -- OpenAI's ChatGPT -- which is augmented with a similarity-driven strategy for utterance selection. To ensure the quality of the proposed datasets, we also introduce three novel metrics that assess the statistical properties of an utterance related to word count, conjunction use, and pronoun usage. Extensive experiments on BlendX reveal that state-of-the-art MID models struggle with the challenges posed by the new datasets, highlighting the need to reexamine the current state of the MID field. The dataset is available at https://github.com/HYU-NLP/BlendX.

We present the results and main findings of SemEval-2020 Task 12 on Multilingual Offensive Language Identification in Social Media (OffensEval 2020). The task involves three subtasks corresponding to the hierarchical taxonomy of the OLID schema (Zampieri et al., 2019a) from OffensEval 2019. The task featured five languages: English, Arabic, Danish, Greek, and Turkish for Subtask A. In addition, English also featured Subtasks B and C. OffensEval 2020 was one of the most popular tasks at SemEval-2020 attracting a large number of participants across all subtasks and also across all languages. A total of 528 teams signed up to participate in the task, 145 teams submitted systems during the evaluation period, and 70 submitted system description papers.

Best practices for high conflict conversations like counseling or customer support almost always include recommendations to paraphrase the previous speaker. Although paraphrase classification has received widespread attention in NLP, paraphrases are usually considered independent from context, and common models and datasets are not applicable to dialog settings. In this work, we investigate paraphrases in dialog (e.g., Speaker 1: "That book is mine." becomes Speaker 2: "That book is yours."). We provide an operationalization of context-dependent paraphrases, and develop a training for crowd-workers to classify paraphrases in dialog. We introduce a dataset with utterance pairs from NPR and CNN news interviews annotated for context-dependent paraphrases. To enable analyses on label variation, the dataset contains 5,581 annotations on 600 utterance pairs. We present promising results with in-context learning and with token classification models for automatic paraphrase detection in dialog.

Recent advances in conversational AI have demonstrated impressive capabilities in single-turn responses, yet multi-turn dialogues remain challenging for even the most sophisticated language models. Current dialogue datasets are limited in their emotional range, domain diversity, turn depth, and are predominantly text-only, hindering progress in developing more human-like conversational systems across modalities. To address these limitations, we present DeepDialogue, a large-scale multimodal dataset containing 40,150 high-quality multi-turn dialogues spanning 41 domains and incorporating 20 distinct emotions with coherent emotional progressions. Our approach pairs 9 different language models (4B-72B parameters) to generate 65,600 initial conversations, which we then evaluate through a combination of human annotation and LLM-based quality filtering. The resulting dataset reveals fundamental insights: smaller models fail to maintain coherence beyond 6 dialogue turns; concrete domains (e.g., "cars," "travel") yield more meaningful conversations than abstract ones (e.g., "philosophy"); and cross-model interactions produce more coherent dialogues than same-model conversations. A key contribution of DeepDialogue is its speech component, where we synthesize emotion-consistent voices for all 40,150 dialogues, creating the first large-scale open-source multimodal dialogue dataset that faithfully preserves emotional context across multi-turn conversations.

Instruction tuning is an emergent paradigm in NLP wherein natural language instructions are leveraged with language models to induce zero-shot performance on unseen tasks. Instructions have been shown to enable good performance on unseen tasks and datasets in both large and small language models. Dialogue is an especially interesting area to explore instruction tuning because dialogue systems perform multiple kinds of tasks related to language (e.g., natural language understanding and generation, domain-specific interaction), yet instruction tuning has not been systematically explored for dialogue-related tasks. We introduce InstructDial, an instruction tuning framework for dialogue, which consists of a repository of 48 diverse dialogue tasks in a unified text-to-text format created from 59 openly available dialogue datasets. Next, we explore cross-task generalization ability on models tuned on InstructDial across diverse dialogue tasks. Our analysis reveals that InstructDial enables good zero-shot performance on unseen datasets and tasks such as dialogue evaluation and intent detection, and even better performance in a few-shot setting. To ensure that models adhere to instructions, we introduce novel meta-tasks. We establish benchmark zero-shot and few-shot performance of models trained using the proposed framework on multiple dialogue tasks.

Acquiring training data to improve the robustness of dialog systems can be a painstakingly long process. In this work, we propose a method to reduce the cost and effort of creating new conversational agents by artificially generating more data from existing examples, using paraphrase generation. Our proposed approach can kick-start a dialog system with little human effort, and brings its performance to a level satisfactory enough for allowing actual interactions with real end-users. We experimented with two neural paraphrasing approaches, namely Neural Machine Translation and a Transformer-based seq2seq model. We present the results obtained with two datasets in English and in French:~a crowd-sourced public intent classification dataset and our own corporate dialog system dataset. We show that our proposed approach increased the generalization capabilities of the intent classification model on both datasets, reducing the effort required to initialize a new dialog system and helping to deploy this technology at scale within an organization.

The sequential order of utterances is often meaningful in coherent dialogues, and the order changes of utterances could lead to low-quality and incoherent conversations. We consider the order information as a crucial supervised signal for dialogue learning, which, however, has been neglected by many previous dialogue systems. Therefore, in this paper, we introduce a self-supervised learning task, inconsistent order detection, to explicitly capture the flow of conversation in dialogues. Given a sampled utterance pair triple, the task is to predict whether it is ordered or misordered. Then we propose a sampling-based self-supervised network SSN to perform the prediction with sampled triple references from previous dialogue history. Furthermore, we design a joint learning framework where SSN can guide the dialogue systems towards more coherent and relevant dialogue learning through adversarial training. We demonstrate that the proposed methods can be applied to both open-domain and task-oriented dialogue scenarios, and achieve the new state-of-the-art performance on the OpenSubtitiles and Movie-Ticket Booking datasets.

The scarcity of domain specific dialogue datasets across various domains, from academic topics to everyday conversations, limits the development of dialogue systems for various applications. Existing research is often constrained either by dialogue datasets that are too general or by niche domain dialogue datasets whose scale does not match the required scale for training dialogue systems. To address this gap, we introduce DiaSynth - a synthetic dialogue generation framework capable of generating high quality, contextually rich dialogues across a wide range of domains. Our approach differs from existing frameworks by dynamically generating dialogues that incorporate simulated personas, subtopics, and diverse conversational characteristics, using a Large Language Model (LLM) with Chain of Thought (CoT) reasoning to create contextually rich, domain-specific dialogues that closely mimic natural human interactions. DiaSynth produces tailored dialogues that emulate realistic conversations. We perform our experiments by generating synthetic data using different LLMs and few-shot examples from DialogSum and SAMSum. The pretrained language models fine-tuned on the synthetic data outperform the base models by 16.47%, while the comparison between models fine-tuned on in-domain data and synthetic data shows that the synthetic data is able to capture 90.48% of the distribution of the in-domain data. The quality of the data generated also scales with the size of LLMs. These results validate DiaSynth's potential as a robust alternative to traditional data collection methods.

We propose a new benchmark, ComperDial, which facilitates the training and evaluation of evaluation metrics for open-domain dialogue systems. ComperDial consists of human-scored responses for 10,395 dialogue turns in 1,485 conversations collected from 99 dialogue agents submitted to the Commonsense Persona-grounded Dialogue (CPD) challenge. As a result, for any dialogue, our benchmark includes multiple diverse responses with variety of characteristics to ensure more robust evaluation of learned dialogue metrics. In addition to single-turn response scores, ComperDial also contains dialogue-level human-annotated scores, enabling joint assessment of multi-turn model responses throughout a dialogue. Finally, building off ComperDial, we devise a new automatic evaluation metric to measure the general similarity of model-generated dialogues to human conversations. Our experimental results demonstrate that our novel metric, CPDScore is more correlated with human judgments than existing metrics. We release both ComperDial and CPDScore to the community to accelerate development of automatic evaluation metrics for open-domain dialogue systems.

Proposal of large-scale datasets has facilitated research on deep neural models for news summarization. Deep learning can also be potentially useful for spoken dialogue summarization, which can benefit a range of real-life scenarios including customer service management and medication tracking. To this end, we propose DialogSum, a large-scale labeled dialogue summarization dataset. We conduct empirical analysis on DialogSum using state-of-the-art neural summarizers. Experimental results show unique challenges in dialogue summarization, such as spoken terms, special discourse structures, coreferences and ellipsis, pragmatics and social common sense, which require specific representation learning technologies to better deal with.

Dialogue Topic Segmentation (DTS) plays an essential role in a variety of dialogue modeling tasks. Previous DTS methods either focus on semantic similarity or dialogue coherence to assess topic similarity for unsupervised dialogue segmentation. However, the topic similarity cannot be fully identified via semantic similarity or dialogue coherence. In addition, the unlabeled dialogue data, which contains useful clues of utterance relationships, remains underexploited. In this paper, we propose a novel unsupervised DTS framework, which learns topic-aware utterance representations from unlabeled dialogue data through neighboring utterance matching and pseudo-segmentation. Extensive experiments on two benchmark datasets (i.e., DialSeg711 and Doc2Dial) demonstrate that our method significantly outperforms the strong baseline methods. For reproducibility, we provide our code and data at:https://github.com/AlibabaResearch/DAMO-ConvAI/tree/main/dial-start.

Conversational recommender systems (CRS) aim to proactively elicit user preference and recommend high-quality items through natural language conversations. Typically, a CRS consists of a recommendation module to predict preferred items for users and a conversation module to generate appropriate responses. To develop an effective CRS, it is essential to seamlessly integrate the two modules. Existing works either design semantic alignment strategies, or share knowledge resources and representations between the two modules. However, these approaches still rely on different architectures or techniques to develop the two modules, making it difficult for effective module integration. To address this problem, we propose a unified CRS model named UniCRS based on knowledge-enhanced prompt learning. Our approach unifies the recommendation and conversation subtasks into the prompt learning paradigm, and utilizes knowledge-enhanced prompts based on a fixed pre-trained language model (PLM) to fulfill both subtasks in a unified approach. In the prompt design, we include fused knowledge representations, task-specific soft tokens, and the dialogue context, which can provide sufficient contextual information to adapt the PLM for the CRS task. Besides, for the recommendation subtask, we also incorporate the generated response template as an important part of the prompt, to enhance the information interaction between the two subtasks. Extensive experiments on two public CRS datasets have demonstrated the effectiveness of our approach.

Dialogue systems are usually categorized into two types, open-domain and task-oriented. The first one focuses on chatting with users and making them engage in the conversations, where selecting a proper topic to fit the dialogue context is essential for a successful dialogue. The other one focuses on a specific task instead of casual talks, e.g., finding a movie on Friday night, or playing a song. These two directions have been studied separately due to their different purposes. However, how smoothly transitioning from social chatting to task-oriented dialogues is important for triggering business opportunities, and there is no public data focusing on such scenarios. Hence, this paper focuses on investigating the conversations starting from open-domain social chatting and then gradually transitioning to task-oriented purposes, and releases a large-scale dataset with detailed annotations for encouraging this research direction. To achieve this goal, this paper proposes a framework to automatically generate many dialogues without human involvement, in which any powerful open-domain dialogue generation model can be easily leveraged. The human evaluation shows that our generated dialogue data has a natural flow at a reasonable quality, showing that our released data has a great potential of guiding future research directions and commercial activities. Furthermore, the released models allow researchers to automatically generate unlimited dialogues in the target scenarios, which can greatly benefit semi-supervised and unsupervised approaches.

Designing dialog tutors has been challenging as it involves modeling the diverse and complex pedagogical strategies employed by human tutors. Although there have been significant recent advances in neural conversational systems using large language models (LLMs) and growth in available dialog corpora, dialog tutoring has largely remained unaffected by these advances. In this paper, we rigorously analyze various generative language models on two dialog tutoring datasets for language learning using automatic and human evaluations to understand the new opportunities brought by these advances as well as the challenges we must overcome to build models that would be usable in real educational settings. We find that although current approaches can model tutoring in constrained learning scenarios when the number of concepts to be taught and possible teacher strategies are small, they perform poorly in less constrained scenarios. Our human quality evaluation shows that both models and ground-truth annotations exhibit low performance in terms of equitable tutoring, which measures learning opportunities for students and how engaging the dialog is. To understand the behavior of our models in a real tutoring setting, we conduct a user study using expert annotators and find a significantly large number of model reasoning errors in 45% of conversations. Finally, we connect our findings to outline future work.

Conversational search, unlike single-turn retrieval tasks, requires understanding the current question within a dialogue context. The common approach of rewrite-then-retrieve aims to decontextualize questions to be self-sufficient for off-the-shelf retrievers, but most existing methods produce sub-optimal query rewrites due to the limited ability to incorporate signals from the retrieval results. To overcome this limitation, we present a novel framework RetPO (Retriever's Preference Optimization), which is designed to optimize a language model (LM) for reformulating search queries in line with the preferences of the target retrieval systems. The process begins by prompting a large LM to produce various potential rewrites and then collects retrieval performance for these rewrites as the retrievers' preferences. Through the process, we construct a large-scale dataset called RF collection, containing Retrievers' Feedback on over 410K query rewrites across 12K conversations. Furthermore, we fine-tune a smaller LM using this dataset to align it with the retrievers' preferences as feedback. The resulting model achieves state-of-the-art performance on two recent conversational search benchmarks, significantly outperforming existing baselines, including GPT-3.5.

This paper presents an overview of a program designed to address the growing need for developing freely available speech resources for under-represented languages. At present we have released 38 datasets for building text-to-speech and automatic speech recognition applications for languages and dialects of South and Southeast Asia, Africa, Europe and South America. The paper describes the methodology used for developing such corpora and presents some of our findings that could benefit under-represented language communities.

Large language models (LLMs) show remarkable capabilities across a variety of tasks. Despite the models only seeing text in training, several recent studies suggest that LLM representations implicitly capture aspects of the underlying grounded concepts. Here, we explore LLM representations of a particularly salient kind of grounded knowledge -- spatial relationships. We design natural-language navigation tasks and evaluate the ability of LLMs, in particular GPT-3.5-turbo, GPT-4, and Llama2 series models, to represent and reason about spatial structures. These tasks reveal substantial variability in LLM performance across different spatial structures, including square, hexagonal, and triangular grids, rings, and trees. In extensive error analysis, we find that LLMs' mistakes reflect both spatial and non-spatial factors. These findings suggest that LLMs appear to capture certain aspects of spatial structure implicitly, but room for improvement remains.

Dialogue systems are a popular natural language processing (NLP) task as it is promising in real-life applications. It is also a complicated task since many NLP tasks deserving study are involved. As a result, a multitude of novel works on this task are carried out, and most of them are deep learning based due to the outstanding performance. In this survey, we mainly focus on the deep learning based dialogue systems. We comprehensively review state-of-the-art research outcomes in dialogue systems and analyze them from two angles: model type and system type. Specifically, from the angle of model type, we discuss the principles, characteristics, and applications of different models that are widely used in dialogue systems. This will help researchers acquaint these models and see how they are applied in state-of-the-art frameworks, which is rather helpful when designing a new dialogue system. From the angle of system type, we discuss task-oriented and open-domain dialogue systems as two streams of research, providing insight into the hot topics related. Furthermore, we comprehensively review the evaluation methods and datasets for dialogue systems to pave the way for future research. Finally, some possible research trends are identified based on the recent research outcomes. To the best of our knowledge, this survey is the most comprehensive and up-to-date one at present for deep learning based dialogue systems, extensively covering the popular techniques. We speculate that this work is a good starting point for academics who are new to the dialogue systems or those who want to quickly grasp up-to-date techniques in this area.

Large datasets are essential for neural modeling of many NLP tasks. Current publicly available open-domain dialogue datasets offer a trade-off between quality (e.g., DailyDialog) and size (e.g., Opensubtitles). We narrow this gap by building a high-quality dataset of 14.8M utterances in English, and smaller datasets in German, Dutch, Spanish, Portuguese, Italian, and Hungarian. We extract and process dialogues from public-domain books made available by Project Gutenberg. We describe our dialogue extraction pipeline, analyze the effects of the various heuristics used, and present an error analysis of extracted dialogues. Finally, we conduct experiments showing that better response quality can be achieved in zero-shot and finetuning settings by training on our data than on the larger but much noisier Opensubtitles dataset. Our open-source pipeline (https://github.com/ricsinaruto/gutenberg-dialog) can be extended to further languages with little additional effort. Researchers can also build their versions of existing datasets by adjusting various trade-off parameters. We also built a web demo for interacting with our models: https://ricsinaruto.github.io/chatbot.html.

This paper summarizes our contributions to the document-grounded dialog tasks at the 9th and 10th Dialog System Technology Challenges (DSTC9 and DSTC10). In both iterations the task consists of three subtasks: first detect whether the current turn is knowledge seeking, second select a relevant knowledge document, and third generate a response grounded on the selected document. For DSTC9 we proposed different approaches to make the selection task more efficient. The best method, Hierarchical Selection, actually improves the results compared to the original baseline and gives a speedup of 24x. In the DSTC10 iteration of the task, the challenge was to adapt systems trained on written dialogs to perform well on noisy automatic speech recognition transcripts. Therefore, we proposed data augmentation techniques to increase the robustness of the models as well as methods to adapt the style of generated responses to fit well into the proceeding dialog. Additionally, we proposed a noisy channel model that allows for increasing the factuality of the generated responses. In addition to summarizing our previous contributions, in this work, we also report on a few small improvements and reconsider the automatic evaluation metrics for the generation task which have shown a low correlation to human judgments.

While automatic dialogue tutors hold great potential in making education personalized and more accessible, research on such systems has been hampered by a lack of sufficiently large and high-quality datasets. Collecting such datasets remains challenging, as recording tutoring sessions raises privacy concerns and crowdsourcing leads to insufficient data quality. To address this, we propose a framework to generate such dialogues by pairing human teachers with a Large Language Model (LLM) prompted to represent common student errors. We describe how we use this framework to collect MathDial, a dataset of 3k one-to-one teacher-student tutoring dialogues grounded in multi-step math reasoning problems. While models like GPT-3 are good problem solvers, they fail at tutoring because they generate factually incorrect feedback or are prone to revealing solutions to students too early. To overcome this, we let teachers provide learning opportunities to students by guiding them using various scaffolding questions according to a taxonomy of teacher moves. We demonstrate MathDial and its extensive annotations can be used to finetune models to be more effective tutors (and not just solvers). We confirm this by automatic and human evaluation, notably in an interactive setting that measures the trade-off between student solving success and telling solutions. The dataset is released publicly.

Creating knowledge bases and ontologies is a time consuming task that relies on a manual curation. AI/NLP approaches can assist expert curators in populating these knowledge bases, but current approaches rely on extensive training data, and are not able to populate arbitrary complex nested knowledge schemas. Here we present Structured Prompt Interrogation and Recursive Extraction of Semantics (SPIRES), a Knowledge Extraction approach that relies on the ability of Large Language Models (LLMs) to perform zero-shot learning (ZSL) and general-purpose query answering from flexible prompts and return information conforming to a specified schema. Given a detailed, user-defined knowledge schema and an input text, SPIRES recursively performs prompt interrogation against GPT-3+ to obtain a set of responses matching the provided schema. SPIRES uses existing ontologies and vocabularies to provide identifiers for all matched elements. We present examples of use of SPIRES in different domains, including extraction of food recipes, multi-species cellular signaling pathways, disease treatments, multi-step drug mechanisms, and chemical to disease causation graphs. Current SPIRES accuracy is comparable to the mid-range of existing Relation Extraction (RE) methods, but has the advantage of easy customization, flexibility, and, crucially, the ability to perform new tasks in the absence of any training data. This method supports a general strategy of leveraging the language interpreting capabilities of LLMs to assemble knowledge bases, assisting manual knowledge curation and acquisition while supporting validation with publicly-available databases and ontologies external to the LLM. SPIRES is available as part of the open source OntoGPT package: https://github.com/ monarch-initiative/ontogpt.

Users interacting with voice assistants today need to phrase their requests in a very specific manner to elicit an appropriate response. This limits the user experience, and is partly due to the lack of reasoning capabilities of dialogue platforms and the hand-crafted rules that require extensive labor. One possible way to improve user experience and relieve the manual efforts of designers is to build an end-to-end dialogue system that can do reasoning itself while perceiving user's utterances. In this work, we propose a novel method to incorporate the knowledge reasoning capability into dialogue systems in a more scalable and generalizable manner. Our proposed method allows a single transformer model to directly walk on a large-scale knowledge graph to generate responses. To the best of our knowledge, this is the first work to have transformer models generate responses by reasoning over differentiable knowledge graphs. We investigate the reasoning abilities of the proposed method on both task-oriented and domain-specific chit-chat dialogues. Empirical results show that this method can effectively and efficiently incorporate a knowledge graph into a dialogue system with fully-interpretable reasoning paths.

We study a symmetric collaborative dialogue setting in which two agents, each with private knowledge, must strategically communicate to achieve a common goal. The open-ended dialogue state in this setting poses new challenges for existing dialogue systems. We collected a dataset of 11K human-human dialogues, which exhibits interesting lexical, semantic, and strategic elements. To model both structured knowledge and unstructured language, we propose a neural model with dynamic knowledge graph embeddings that evolve as the dialogue progresses. Automatic and human evaluations show that our model is both more effective at achieving the goal and more human-like than baseline neural and rule-based models.

The web provides a rich, open-domain environment with textual, structural, and spatial properties. We propose a new task for grounding language in this environment: given a natural language command (e.g., "click on the second article"), choose the correct element on the web page (e.g., a hyperlink or text box). We collected a dataset of over 50,000 commands that capture various phenomena such as functional references (e.g. "find who made this site"), relational reasoning (e.g. "article by john"), and visual reasoning (e.g. "top-most article"). We also implemented and analyzed three baseline models that capture different phenomena present in the dataset.

Natural language inference (NLI) is an increasingly important task for natural language understanding, which requires one to infer whether a sentence entails another. However, the ability of NLI models to make pragmatic inferences remains understudied. We create an IMPlicature and PRESupposition diagnostic dataset (IMPPRES), consisting of >25k semiautomatically generated sentence pairs illustrating well-studied pragmatic inference types. We use IMPPRES to evaluate whether BERT, InferSent, and BOW NLI models trained on MultiNLI (Williams et al., 2018) learn to make pragmatic inferences. Although MultiNLI appears to contain very few pairs illustrating these inference types, we find that BERT learns to draw pragmatic inferences. It reliably treats scalar implicatures triggered by "some" as entailments. For some presupposition triggers like "only", BERT reliably recognizes the presupposition as an entailment, even when the trigger is embedded under an entailment canceling operator like negation. BOW and InferSent show weaker evidence of pragmatic reasoning. We conclude that NLI training encourages models to learn some, but not all, pragmatic inferences.

We present WeaverBird, an intelligent dialogue system designed specifically for the finance domain. Our system harnesses a large language model of GPT architecture that has been tuned using extensive corpora of finance-related text. As a result, our system possesses the capability to understand complex financial queries, such as "How should I manage my investments during inflation?", and provide informed responses. Furthermore, our system incorporates a local knowledge base and a search engine to retrieve relevant information. The final responses are conditioned on the search results and include proper citations to the sources, thus enjoying an enhanced credibility. Through a range of finance-related questions, we have demonstrated the superior performance of our system compared to other models. To experience our system firsthand, users can interact with our live demo at https://weaverbird.ttic.edu, as well as watch our 2-min video illustration at https://www.youtube.com/watch?v=fyV2qQkX6Tc.

The tasks of out-of-domain (OOD) intent discovery and generalized intent discovery (GID) aim to extend a closed intent classifier to open-world intent sets, which is crucial to task-oriented dialogue (TOD) systems. Previous methods address them by fine-tuning discriminative models. Recently, although some studies have been exploring the application of large language models (LLMs) represented by ChatGPT to various downstream tasks, it is still unclear for the ability of ChatGPT to discover and incrementally extent OOD intents. In this paper, we comprehensively evaluate ChatGPT on OOD intent discovery and GID, and then outline the strengths and weaknesses of ChatGPT. Overall, ChatGPT exhibits consistent advantages under zero-shot settings, but is still at a disadvantage compared to fine-tuned models. More deeply, through a series of analytical experiments, we summarize and discuss the challenges faced by LLMs including clustering, domain-specific understanding, and cross-domain in-context learning scenarios. Finally, we provide empirical guidance for future directions to address these challenges.

Recent work within the Argument Mining community has shown the applicability of Natural Language Processing systems for solving problems found within competitive debate. One of the most important tasks within competitive debate is for debaters to create high quality debate cases. We show that effective debate cases can be constructed using constrained shortest path traversals on Argumentative Semantic Knowledge Graphs. We study this potential in the context of a type of American Competitive Debate, called Policy Debate, which already has a large scale dataset targeting it called DebateSum. We significantly improve upon DebateSum by introducing 53180 new examples, as well as further useful metadata for every example, to the dataset. We leverage the txtai semantic search and knowledge graph toolchain to produce and contribute 9 semantic knowledge graphs built on this dataset. We create a unique method for evaluating which knowledge graphs are better in the context of producing policy debate cases. A demo which automatically generates debate cases, along with all other code and the Knowledge Graphs, are open-sourced and made available to the public here: https://github.com/Hellisotherpeople/DebateKG

Existing datasets for audio understanding primarily focus on single-turn interactions (i.e. audio captioning, audio question answering) for describing audio in natural language, thus limiting understanding audio via interactive dialogue. To address this gap, we introduce Audio Dialogues: a multi-turn dialogue dataset containing 163.8k samples for general audio sounds and music. In addition to dialogues, Audio Dialogues also has question-answer pairs to understand and compare multiple input audios together. Audio Dialogues leverages a prompting-based approach and caption annotations from existing datasets to generate multi-turn dialogues using a Large Language Model (LLM). We evaluate existing audio-augmented large language models on our proposed dataset to demonstrate the complexity and applicability of Audio Dialogues. Our code for generating the dataset will be made publicly available. Detailed prompts and generated dialogues can be found on the demo website https://audiodialogues.github.io/.

In this work we address the problem of argument search. The purpose of argument search is the distillation of pro and contra arguments for requested topics from large text corpora. In previous works, the usual approach is to use a standard search engine to extract text parts which are relevant to the given topic and subsequently use an argument recognition algorithm to select arguments from them. The main challenge in the argument recognition task, which is also known as argument mining, is that often sentences containing arguments are structurally similar to purely informative sentences without any stance about the topic. In fact, they only differ semantically. Most approaches use topic or search term information only for the first search step and therefore assume that arguments can be classified independently of a topic. We argue that topic information is crucial for argument mining, since the topic defines the semantic context of an argument. Precisely, we propose different models for the classification of arguments, which take information about a topic of an argument into account. Moreover, to enrich the context of a topic and to let models understand the context of the potential argument better, we integrate information from different external sources such as Knowledge Graphs or pre-trained NLP models. Our evaluation shows that considering topic information, especially in connection with external information, provides a significant performance boost for the argument mining task.

When experiencing an information need, users want to engage with a domain expert, but often turn to an information retrieval system, such as a search engine, instead. Classical information retrieval systems do not answer information needs directly, but instead provide references to (hopefully authoritative) answers. Successful question answering systems offer a limited corpus created on-demand by human experts, which is neither timely nor scalable. Pre-trained language models, by contrast, are capable of directly generating prose that may be responsive to an information need, but at present they are dilettantes rather than domain experts -- they do not have a true understanding of the world, they are prone to hallucinating, and crucially they are incapable of justifying their utterances by referring to supporting documents in the corpus they were trained over. This paper examines how ideas from classical information retrieval and pre-trained language models can be synthesized and evolved into systems that truly deliver on the promise of domain expert advice.

Task-oriented dialog (TOD) systems typically manage structured knowledge (e.g. ontologies and databases) to guide the goal-oriented conversations. However, they fall short of handling dialog turns grounded on unstructured knowledge (e.g. reviews and documents). In this paper, we formulate a task of modeling TOD grounded on both structured and unstructured knowledge. To address this task, we propose a TOD system with hybrid knowledge management, HyKnow. It extends the belief state to manage both structured and unstructured knowledge, and is the first end-to-end model that jointly optimizes dialog modeling grounded on these two kinds of knowledge. We conduct experiments on the modified version of MultiWOZ 2.1 dataset, where dialogs are grounded on hybrid knowledge. Experimental results show that HyKnow has strong end-to-end performance compared to existing TOD systems. It also outperforms the pipeline knowledge management schemes, with higher unstructured knowledge retrieval accuracy.

Search-based dialog models typically re-encode the dialog history at every turn, incurring high cost. Curved Contrastive Learning, a representation learning method that encodes relative distances between utterances into the embedding space via a bi-encoder, has recently shown promising results for dialog modeling at far superior efficiency. While high efficiency is achieved through independently encoding utterances, this ignores the importance of contextualization. To overcome this issue, this study introduces triple-encoders, which efficiently compute distributed utterance mixtures from these independently encoded utterances through a novel hebbian inspired co-occurrence learning objective without using any weights. Empirically, we find that triple-encoders lead to a substantial improvement over bi-encoders, and even to better zero-shot generalization than single-vector representation models without requiring re-encoding. Our code/model is publicly available.

Conversational systems based on Large Language Models (LLMs), such as ChatGPT, show exceptional proficiency in context understanding and response generation. However, despite their impressive capabilities, they still possess limitations, such as providing randomly-guessed answers to ambiguous queries or failing to refuse users' requests, both of which are considered aspects of a conversational agent's proactivity. This raises the question of whether LLM-based conversational systems are equipped to handle proactive dialogue problems. In this work, we conduct a comprehensive analysis of LLM-based conversational systems, specifically focusing on three aspects of proactive dialogue systems: clarification, target-guided, and non-collaborative dialogues. To trigger the proactivity of LLMs, we propose the Proactive Chain-of-Thought prompting scheme, which augments LLMs with the goal planning capability over descriptive reasoning chains. Empirical findings are discussed to promote future studies on LLM-based proactive dialogue systems.

In our opinion the exuberance surrounding the relative success of data-driven large language models (LLMs) is slightly misguided and for several reasons (i) LLMs cannot be relied upon for factual information since for LLMs all ingested text (factual or non-factual) was created equal; (ii) due to their subsymbolic na-ture, whatever 'knowledge' these models acquire about language will always be buried in billions of microfeatures (weights), none of which is meaningful on its own; and (iii) LLMs will often fail to make the correct inferences in several linguistic contexts (e.g., nominal compounds, copredication, quantifier scope ambi-guities, intensional contexts. Since we believe the relative success of data-driven large language models (LLMs) is not a reflection on the symbolic vs. subsymbol-ic debate but a reflection on applying the successful strategy of a bottom-up reverse engineering of language at scale, we suggest in this paper applying the effective bottom-up strategy in a symbolic setting resulting in symbolic, explainable, and ontologically grounded language models.

Large Language Models with chain-of-thought prompting, such as OpenAI-o1, have shown impressive capabilities in natural language inference tasks. However, Multi-hop Question Answering (MHQA) remains challenging for many existing models due to issues like hallucination, error propagation, and limited context length. To address these challenges and enhance LLMs' performance on MHQA, we propose the Self-Guiding prompting Finite State Machine (SG-FSM), designed to strengthen multi-hop reasoning abilities. Unlike traditional chain-of-thought methods, SG-FSM tackles MHQA by iteratively breaking down complex questions into sub-questions, correcting itself to improve accuracy. It processes one sub-question at a time, dynamically deciding the next step based on the current context and results, functioning much like an automaton. Experiments across various benchmarks demonstrate the effectiveness of our approach, outperforming strong baselines on challenging datasets such as Musique. SG-FSM reduces hallucination, enabling recovery of the correct final answer despite intermediate errors. It also improves adherence to specified output formats, simplifying evaluation significantly.

Task-oriented dialogue (TOD) systems have been applied in a range of domains to support human users to achieve specific goals. Systems are typically constructed for a single domain or language and do not generalise well beyond this. Their extension to other languages in particular is restricted by the lack of available training data for many of the world's languages. To support work on Natural Language Understanding (NLU) in TOD across multiple languages and domains simultaneously, we constructed MULTI3NLU++, a multilingual, multi-intent, multi-domain dataset. MULTI3NLU++ extends the English-only NLU++ dataset to include manual translations into a range of high, medium and low resource languages (Spanish, Marathi, Turkish and Amharic), in two domains (banking and hotels). MULTI3NLU++ inherits the multi-intent property of NLU++, where an utterance may be labelled with multiple intents, providing a more realistic representation of a user's goals and aligning with the more complex tasks that commercial systems aim to model. We use MULTI3NLU++ to benchmark state-of-the-art multilingual language models as well as Machine Translation and Question Answering systems for the NLU task of intent detection for TOD systems in the multilingual setting. The results demonstrate the challenging nature of the dataset, particularly in the low-resource language setting.