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Aug 20

User Satisfaction Estimation with Sequential Dialogue Act Modeling in Goal-oriented Conversational Systems

User Satisfaction Estimation (USE) is an important yet challenging task in goal-oriented conversational systems. Whether the user is satisfied with the system largely depends on the fulfillment of the user's needs, which can be implicitly reflected by users' dialogue acts. However, existing studies often neglect the sequential transitions of dialogue act or rely heavily on annotated dialogue act labels when utilizing dialogue acts to facilitate USE. In this paper, we propose a novel framework, namely USDA, to incorporate the sequential dynamics of dialogue acts for predicting user satisfaction, by jointly learning User Satisfaction Estimation and Dialogue Act Recognition tasks. In specific, we first employ a Hierarchical Transformer to encode the whole dialogue context, with two task-adaptive pre-training strategies to be a second-phase in-domain pre-training for enhancing the dialogue modeling ability. In terms of the availability of dialogue act labels, we further develop two variants of USDA to capture the dialogue act information in either supervised or unsupervised manners. Finally, USDA leverages the sequential transitions of both content and act features in the dialogue to predict the user satisfaction. Experimental results on four benchmark goal-oriented dialogue datasets across different applications show that the proposed method substantially and consistently outperforms existing methods on USE, and validate the important role of dialogue act sequences in USE.

Simulating User Satisfaction for the Evaluation of Task-oriented Dialogue Systems

Evaluation is crucial in the development process of task-oriented dialogue systems. As an evaluation method, user simulation allows us to tackle issues such as scalability and cost-efficiency, making it a viable choice for large-scale automatic evaluation. To help build a human-like user simulator that can measure the quality of a dialogue, we propose the following task: simulating user satisfaction for the evaluation of task-oriented dialogue systems. The purpose of the task is to increase the evaluation power of user simulations and to make the simulation more human-like. To overcome a lack of annotated data, we propose a user satisfaction annotation dataset, USS, that includes 6,800 dialogues sampled from multiple domains, spanning real-world e-commerce dialogues, task-oriented dialogues constructed through Wizard-of-Oz experiments, and movie recommendation dialogues. All user utterances in those dialogues, as well as the dialogues themselves, have been labeled based on a 5-level satisfaction scale. We also share three baseline methods for user satisfaction prediction and action prediction tasks. Experiments conducted on the USS dataset suggest that distributed representations outperform feature-based methods. A model based on hierarchical GRUs achieves the best performance in in-domain user satisfaction prediction, while a BERT-based model has better cross-domain generalization ability.

ACCORD: Autoregressive Constraint-satisfying Generation for COmbinatorial Optimization with Routing and Dynamic attention

Large Language Models (LLMs) have demonstrated impressive reasoning capabilities, yet their direct application to NP-hard combinatorial problems (CPs) remains underexplored. In this work, we systematically investigate the reasoning abilities of LLMs on a variety of NP-hard combinatorial optimization tasks and introduce ACCORD: Autoregressive Constraint-satisfying generation for COmbinatorial optimization with Routing and Dynamic attention. ACCORD features a novel dataset representation and model architecture that leverage the autoregressive nature of LLMs to dynamically enforce feasibility constraints, coupled with attention-based routing to activate problem-specific LoRA modules. We also present the ACCORD-90k supervised dataset, covering six NP-hard combinatorial problems: TSP, VRP, Knapsack, FlowShop, JSSP, and BinPacking. Extensive experiments demonstrate that our ACCORD model, built on an 8B-parameter Llama backbone, consistently outperforms standard prompting and input-output methods, even when compared to much larger LLMs, such as gpt-4. Ablation studies further show that our output structure enhances solution feasibility. To the best of our knowledge, this is the first large-scale, end-to-end framework for exploring the applications of LLMs to a broad spectrum of combinatorial optimization problems. The codes are publicly available at https://github.com/starjob42/ACCORD

KITAB: Evaluating LLMs on Constraint Satisfaction for Information Retrieval

We study the ability of state-of-the art models to answer constraint satisfaction queries for information retrieval (e.g., 'a list of ice cream shops in San Diego'). In the past, such queries were considered to be tasks that could only be solved via web-search or knowledge bases. More recently, large language models (LLMs) have demonstrated initial emergent abilities in this task. However, many current retrieval benchmarks are either saturated or do not measure constraint satisfaction. Motivated by rising concerns around factual incorrectness and hallucinations of LLMs, we present KITAB, a new dataset for measuring constraint satisfaction abilities of language models. KITAB consists of book-related data across more than 600 authors and 13,000 queries, and also offers an associated dynamic data collection and constraint verification approach for acquiring similar test data for other authors. Our extended experiments on GPT4 and GPT3.5 characterize and decouple common failure modes across dimensions such as information popularity, constraint types, and context availability. Results show that in the absence of context, models exhibit severe limitations as measured by irrelevant information, factual errors, and incompleteness, many of which exacerbate as information popularity decreases. While context availability mitigates irrelevant information, it is not helpful for satisfying constraints, identifying fundamental barriers to constraint satisfaction. We open source our contributions to foster further research on improving constraint satisfaction abilities of future models.

LR$^2$Bench: Evaluating Long-chain Reflective Reasoning Capabilities of Large Language Models via Constraint Satisfaction Problems

Recent progress in o1-like models has significantly enhanced the reasoning abilities of Large Language Models (LLMs), empowering them to tackle increasingly complex tasks through reflection capabilities, such as making assumptions, backtracking, and self-refinement. However, effectively evaluating such reflection capabilities remains challenging due to the lack of appropriate benchmarks. To bridge this gap, we introduce LR^2Bench, a novel benchmark designed to evaluate the Long-chain Reflective Reasoning capabilities of LLMs. LR^2Bench comprises 850 samples across six Constraint Satisfaction Problems (CSPs) where reflective reasoning is crucial for deriving solutions that meet all given constraints. Each type of task focuses on distinct constraint patterns, such as knowledge-based, logical, and spatial constraints, providing a comprehensive evaluation of diverse problem-solving scenarios. We conduct extensive evaluation on both conventional models and o1-like models. Our experimental results reveal that even the most advanced reasoning-specific models, such as DeepSeek-R1 and OpenAI o1-preview, struggle with tasks in LR^2Bench, achieving an average Exact Match score of only 20.0% and 23.6%, respectively. These findings underscore the significant room for improvement in the reflective reasoning capabilities of current LLMs. The leaderboard of our benchmark is available at https://huggingface.co/spaces/UltraRonin/LR2Bench

Pushing the Limits of Rule Reasoning in Transformers through Natural Language Satisfiability

Investigating the reasoning abilities of transformer models, and discovering new challenging tasks for them, has been a topic of much interest. Recent studies have found these models to be surprisingly strong at performing deductive reasoning over formal logical theories expressed in natural language. A shortcoming of these studies, however, is that they do not take into account that logical theories, when sampled uniformly at random, do not necessarily lead to hard instances. We propose a new methodology for creating challenging algorithmic reasoning datasets that focus on natural language satisfiability (NLSat) problems. The key idea is to draw insights from empirical sampling of hard propositional SAT problems and from complexity-theoretic studies of language. This methodology allows us to distinguish easy from hard instances, and to systematically increase the complexity of existing reasoning benchmarks such as RuleTaker. We find that current transformers, given sufficient training data, are surprisingly robust at solving the resulting NLSat problems of substantially increased difficulty. They also exhibit some degree of scale-invariance - the ability to generalize to problems of larger size and scope. Our results, however, reveal important limitations too: a careful sampling of training data is crucial for building models that generalize to larger problems, and transformer models' limited scale-invariance suggests they are far from learning robust deductive reasoning algorithms.