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Jun 6

ESC-Eval: Evaluating Emotion Support Conversations in Large Language Models

Emotion Support Conversation (ESC) is a crucial application, which aims to reduce human stress, offer emotional guidance, and ultimately enhance human mental and physical well-being. With the advancement of Large Language Models (LLMs), many researchers have employed LLMs as the ESC models. However, the evaluation of these LLM-based ESCs remains uncertain. Inspired by the awesome development of role-playing agents, we propose an ESC Evaluation framework (ESC-Eval), which uses a role-playing agent to interact with ESC models, followed by a manual evaluation of the interactive dialogues. In detail, we first re-organize 2,801 role-playing cards from seven existing datasets to define the roles of the role-playing agent. Second, we train a specific role-playing model called ESC-Role which behaves more like a confused person than GPT-4. Third, through ESC-Role and organized role cards, we systematically conduct experiments using 14 LLMs as the ESC models, including general AI-assistant LLMs (ChatGPT) and ESC-oriented LLMs (ExTES-Llama). We conduct comprehensive human annotations on interactive multi-turn dialogues of different ESC models. The results show that ESC-oriented LLMs exhibit superior ESC abilities compared to general AI-assistant LLMs, but there is still a gap behind human performance. Moreover, to automate the scoring process for future ESC models, we developed ESC-RANK, which trained on the annotated data, achieving a scoring performance surpassing 35 points of GPT-4. Our data and code are available at https://github.com/haidequanbu/ESC-Eval.

Can Large Language Models be Good Emotional Supporter? Mitigating Preference Bias on Emotional Support Conversation

Emotional Support Conversation (ESC) is a task aimed at alleviating individuals' emotional distress through daily conversation. Given its inherent complexity and non-intuitive nature, ESConv dataset incorporates support strategies to facilitate the generation of appropriate responses. Recently, despite the remarkable conversational ability of large language models (LLMs), previous studies have suggested that they often struggle with providing useful emotional support. Hence, this work initially analyzes the results of LLMs on ESConv, revealing challenges in selecting the correct strategy and a notable preference for a specific strategy. Motivated by these, we explore the impact of the inherent preference in LLMs on providing emotional support, and consequently, we observe that exhibiting high preference for specific strategies hinders effective emotional support, aggravating its robustness in predicting the appropriate strategy. Moreover, we conduct a methodological study to offer insights into the necessary approaches for LLMs to serve as proficient emotional supporters. Our findings emphasize that (1) low preference for specific strategies hinders the progress of emotional support, (2) external assistance helps reduce preference bias, and (3) existing LLMs alone cannot become good emotional supporters. These insights suggest promising avenues for future research to enhance the emotional intelligence of LLMs.

Enhancing Audio-Language Models through Self-Supervised Post-Training with Text-Audio Pairs

Research on multi-modal contrastive learning strategies for audio and text has rapidly gained interest. Contrastively trained Audio-Language Models (ALMs), such as CLAP, which establish a unified representation across audio and language modalities, have enhanced the efficacy in various subsequent tasks by providing good text aligned audio encoders and vice versa. These improvements are evident in areas like zero-shot audio classification and audio retrieval, among others. However, the ability of these models to understand natural language and temporal relations is still a largely unexplored and open field for research. In this paper, we propose to equip the multi-modal ALMs with temporal understanding without loosing their inherent prior capabilities of audio-language tasks with a temporal instillation method TeminAL. We implement a two-stage training scheme TeminAL A & B, where the model first learns to differentiate between multiple sounds in TeminAL A, followed by a phase that instills a sense of time, thereby enhancing its temporal understanding in TeminAL B. This approach results in an average performance gain of 5.28% in temporal understanding on the ESC-50 dataset, while the model remains competitive in zero-shot retrieval and classification tasks on the AudioCap/Clotho datasets. We also note the lack of proper evaluation techniques for contrastive ALMs and propose a strategy for evaluating ALMs in zero-shot settings. The general-purpose zero-shot model evaluation strategy ZSTE, is used to evaluate various prior models. ZSTE demonstrates a general strategy to evaluate all ZS contrastive models. The model trained with TeminAL successfully outperforms current models on most downstream tasks.

BEATs: Audio Pre-Training with Acoustic Tokenizers

The massive growth of self-supervised learning (SSL) has been witnessed in language, vision, speech, and audio domains over the past few years. While discrete label prediction is widely adopted for other modalities, the state-of-the-art audio SSL models still employ reconstruction loss for pre-training. Compared with reconstruction loss, semantic-rich discrete label prediction encourages the SSL model to abstract the high-level audio semantics and discard the redundant details as in human perception. However, a semantic-rich acoustic tokenizer for general audio pre-training is usually not straightforward to obtain, due to the continuous property of audio and unavailable phoneme sequences like speech. To tackle this challenge, we propose BEATs, an iterative audio pre-training framework to learn Bidirectional Encoder representation from Audio Transformers, where an acoustic tokenizer and an audio SSL model are optimized by iterations. In the first iteration, we use random projection as the acoustic tokenizer to train an audio SSL model in a mask and label prediction manner. Then, we train an acoustic tokenizer for the next iteration by distilling the semantic knowledge from the pre-trained or fine-tuned audio SSL model. The iteration is repeated with the hope of mutual promotion of the acoustic tokenizer and audio SSL model. The experimental results demonstrate our acoustic tokenizers can generate discrete labels with rich audio semantics and our audio SSL models achieve state-of-the-art results across various audio classification benchmarks, even outperforming previous models that use more training data and model parameters significantly. Specifically, we set a new state-of-the-art mAP 50.6% on AudioSet-2M for audio-only models without using any external data, and 98.1% accuracy on ESC-50. The code and pre-trained models are available at https://aka.ms/beats.

ONE-PEACE: Exploring One General Representation Model Toward Unlimited Modalities

In this work, we explore a scalable way for building a general representation model toward unlimited modalities. We release ONE-PEACE, a highly extensible model with 4B parameters that can seamlessly align and integrate representations across vision, audio, and language modalities. The architecture of ONE-PEACE comprises modality adapters, shared self-attention layers, and modality FFNs. This design allows for the easy extension of new modalities by adding adapters and FFNs, while also enabling multi-modal fusion through self-attention layers. To pretrain ONE-PEACE, we develop two modality-agnostic pretraining tasks, cross-modal aligning contrast and intra-modal denoising contrast, which align the semantic space of different modalities and capture fine-grained details within modalities concurrently. With the scaling-friendly architecture and pretraining tasks, ONE-PEACE has the potential to expand to unlimited modalities. Without using any vision or language pretrained model for initialization, ONE-PEACE achieves leading results on a wide range of uni-modal and multi-modal tasks, including image classification (ImageNet), semantic segmentation (ADE20K), audio-text retrieval (AudioCaps, Clotho), audio classification (ESC-50, FSD50K, VGGSound), audio question answering (AVQA), image-text retrieval (MSCOCO, Flickr30K), and visual grounding (RefCOCO/+/g). Code is available at https://github.com/OFA-Sys/ONE-PEACE.