QA_on_SLA / question_answersample2.csv
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ID,Title,Context,Question ,Answers
1001,doc1,"This is XYZ cloud service. We provide cloud service to our customers in the best way possible. We offer both public and private cloud services. We are still working on building a hybrid cloud. various entities can use our cloud service. We have our customers in the medical, educational, and public sectors. We provide 400GB of storage in our free trial. It will be pay-per-use after the free trial. The storage can be increased by vertical scaling and horizontal scaling. We have the best security protocols. Security as a service is our speciality. The data of the customers are secure. the customer details will not be shared with any third party",how much storage is provided in our free trial,400GB storage
1002,doc2,XYZ cloud service must ensure Cloud Service A availability of 99.9999% during the holiday season dated 18/07/2001 to 18/07/2025.,What is the Aavailability during the holiday season,99.00%
1003,doc3,Response to requests of Severity Level 6 or below by [Customer] can be delayed up to 24 hours during the aforementioned holiday season.,Response to requests of Severity Level 6 or below by [Customer] can be delayed up to,24 hours
1004,doc4,XYZ cloud service may not be liable to credit reimbursement for service impact to data centres in Region A and Region B due to natural disasters.,XYZ cloud service may not be liable to credit reimbursement for service impact to data centres in Region A and Region B due to,Natural disaster
1005,doc5,"Customer may allow its Affiliates to access and use the Services and Software under the Account. Any such use will count towards Customer’s usage for the purposes of calculating the Fees. Customer will use commercially reasonable efforts to ensure that its Affiliates comply in all respects with Customer’s obligations under the Agreement as if they were Customer. Any act or omission by a Customer Affiliate in connection with the Services will be deemed to be an act or omission of Customer. Nothing in the Agreement creates or confers any rights or other benefits that are enforceable by a Customer Affiliate except as otherwise agreed to in the Agreement. However, Customer may, subject to any exclusions and limitations of liability in the Agreement, recover any loss or damage suffered by a Customer Affiliate under the Agreement as if such loss or damage were Customer’s.
",for which purpose the customer should allow its affliates touse of its service and software,for fee calculation
1006,doc6,"Requests for special arrangements by [Customer] may be expedited as per the pricing structure specified in Appendix A.1.
",in which appendix it was written about request for special arrangements ,appendix1
1007,doc7," As part of receiving the Services, Customer will have access to the Admin Console, through which Customer may administer the Services.",to which console the customer have access ,Admin Console
1008,doc8,"Customer may select the location where certain Customer Data will be stored (“Data Location Selection”), and Google will store the Customer Data in the Data Location Selection in accordance with the Service Specific Terms. If a Data Location Selection is not available under the Service Specific Terms (or a Data Location Selection is not made by Customer with respect to any Customer Data), Google may process and store the",Can Customer select the location where certain Customer Data will be stored,YES
1009,doc9,"If Customer chooses to enter into Model Contract Clauses with Google, Customer must accept the Model Contract Clauses via the Admin Console, provided however that the Model Contract Clauses attached to the Agreement as Exhibit E supersede the Model Contract Clauses available via the Admin Console. To the extent that other jurisdictions require or adopt similar mandates, Google agrees to work in good faith with Customer to enter into similar agreements relating to Customer Data that contains personal data subject to such mandates and in compliance with all applicable laws and regulations.","If Customer chooses to enter into Model Contract Clauses with Google, Customer must accept the Model Contract Clauses via",Admin Console
1010,doc10,Google is enrolled in the U.S. Department of Commerce and European Commission EU-U.S. Privacy Shield Program and will remain enrolled in this program or another replacement program (or will adopt a compliance solution which achieves compliance with the terms of Article 25 of Directive 95/46/EC) throughout the Term.,Google is enrolled in,the U.S. Department of Commerce and European Commission EU-U.S
1011,doc11,"Customer must have an Account and a Token (if applicable) to use the Services. Customer is responsible for the accuracy of the information it provides to create the Account, the security of the Token and its passwords for the Account, and for any use of its Account and the Token (other than as a result of any act or omission of Google). Google has no obligation to provide Customer multiple Tokens or Accounts. If Customer becomes aware of any unauthorized use of Customer’s password, Account, or Token, it will notify Google as promptly as possible.",are multiple Tokens or Accounts provided to customer,yes
1012,doc12,"Google may make commercially reasonable updates to the Services for all of its customers from time to time, including by adding new applications, tools, features, functionality or performance to the Services or providing new versions, updates, upgrades, patches, fixes, successor or replacement services to the existing Services, in each case, under the terms and conditions of the Agreement.",updates include?,"adding new applications, tools, features, functionality or performance to the Services or providing new versions, updates, upgrades, patches, fixes, successor or replacement services to the existing Services"
1013,doc13,The Service Specific Terms are hereby incorporated by reference into the Agreement,The Service Specific Terms are hereby incorporated by reference into,the Agreement
1014,doc14,Google will allow Customer to engage in Google Cloud Platform early access programs which may be related to machine learning initiatives. Such engagement will be subject to the terms of such early access program.,Google will allow Customer to engage in Google Cloud Platform early access programs which may be related to?,machine learning initiatives.
1015,doc15,". Customer will pay all undisputed Fees and Taxes invoiced to it, [*]. All payments due are in U.S. dollars. Payments made via wire transfer must include the bank information provided by Google.",All payments due are in,US dollars
1016,doc16,"Subject to and except for the Fees or any discount pricing set forth in any pricing addenda or other agreement between the parties, including the Pricing Exhibit,",Subject to and except for the,Fees or any discount pricing
1017,doc17,"Customer will comply with applicable laws and regulations in the performance of its obligations and exercise of its rights under the Agreement, which includes providing an adequate privacy notice displayed to its End Users in or in connection with the Applications from Customer. Customer will have the ability to access, monitor, use, or disclose Customer Data submitted by End Users through the Services. Customer will obtain and maintain any required consents from End Users to allow Customer’s access, monitoring, use and disclosure of Customer Data.",Customer will have the ability to ,"access, monitor, use, or disclose Customer Data submitted by End Users through the Services"
1018,doc18,"Customer will not, and will not allow third parties under its control ","Customer will not, and will not allow",third party
1019,doc19,"Certain third party components of the Software (including open source software) are made available to Customer for separate download (i.e., not embedded or incorporated within the Services) and may be subject to separate license agreements, which Google will provide to Customer along with such components. Notwithstanding the foregoing, Customer is not required, and will not be required, to download such third party components and accept any separate license agreement (beyond the Agreement) in order to use the Services",Certain third party components of the Software (including open source software) are made available to Customer for,separate download
1020,doc20,"Google has no obligation to provide multiple bills, Tokens (if applicable), or Accounts to Customer under the Agreement.",Google has no obligation to provide,"multiple bills, Tokens (if applicable), or Accounts to Customer"
1021,doc21,"Unless otherwise agreed to in writing by the parties, Google will not access, disclose or use any Application, Project or Customer Data, including in aggregated form, except solely as necessary to provide the Services to Customer in accordance with the Agreement.","Will Google access, disclose or use any Application, Project or Customer Data, including in aggregated form, except solely as necessary to provide the Services to Customer in accordance with the Agreement.",not without consent
1022,doc22,"Except as expressly set forth herein, the Agreement does not grant either party any rights, implied or otherwise, to the other’s content or any of the other’s Intellectual Property Rights. As between the parties, Customer owns all Intellectual Property Rights in Customer Data and the Application and Project, and Google owns all Intellectual Property Rights in the Services and Software.","who owns all Intellectual Property Rights in Customer Data and the Application and Project,",Customer
1023,doc23,"The party receiving Confidential Information (a “Recipient”) will not disclose it, except to Affiliates, employees, agents, or professional advisors who need to know it and who have agreed in writing (or in the case of professional advisors are otherwise bound) to keep it confidential. The Recipient will ensure that it and those people and entities use the received Confidential Information only to exercise Recipient’s rights and fulfill","The party receiving Confidential Information (a “Recipient”) will not disclose it, except to ","except to Affiliates, employees, agents, or professional advisors who need to know it and who have agreed in writing (or in the case of professional advisors are otherwise bound) to keep it confidential"
1024,doc24,"Google reserves the right to terminate a Project for inactivity, if, for a period exceeding 180 days, (a) such Project does not have: (i) active virtual machine or storage resources, or (ii) associated Applications that are serving any requests, and (b) Customer has not incurred any Fees for Services.",Google reserves the right to ,right to terminate a Project for inactivity
1025,doc25,"Except as expressly set forth herein, the Agreement does not grant either party any rights, implied or otherwise, to the other’s content or any of the other’s Intellectual Property Rights. As between the parties, Customer owns all Intellectual Property Rights in Customer Data and the Application and Project, and Google owns all Intellectual Property Rights in the Services and Software.",What owns all Intellectual Property Rights in the Services and Software.,Google
1026,doc26,"At the end of the Initial Term, the Agreement will renew for consecutive terms of 12 months (each a “Renewal Term”) unless the Customer provides Google with written notice of its decision not to renew at least [*] before the end of the then-current Initial Term or Renewal Term or Google provides Customer with written notice of its decision not to renew at least [*] before the end of the then-current Initial Term or Renewal Term. This notice of non-renewal will be effective upon the conclusion of the Initial Term or then-current Renewal Term, as the case may be.","At the end of the Initial Term, the Agreement will renew for consecutive terms of ",12 months
1027,doc27,"Customer is permitted to state publicly that it is a customer of the Services, consistent with the Trademark Guidelines. [*]. Google may also verbally reference Customer as a customer of the Google products or services that are the subject of the Agreement. Any use of a party’s name and/or Brand Features, and all goodwill arising from such use, will inure to the benefit of the party holding Intellectual Property Rights to such name or to those Brand Features. A party may revoke the other party’s right to use its Brand Features pursuant to the Agreement with written notice to the other and a reasonable period to stop the use. [*]. Notwithstanding anything to the contrary in the Agreement or otherwise, any use by Google of Customer’s name or Brand Features is on an “as-is” basis and, to the fullest extent permitted by law, Customer hereby makes no, and expressly disclaims, any express, implied, statutory or other representations or warranties of any type or kind with respect to its Brand Features or use thereof [*].",Can a party may revoke the other party’s right to use its Brand Features pursuant to the Agreement with written notice to the other and a reasonable period to stop the use,Yes
1028,doc28,"Google warrants that it will provide the Services in accordance with the applicable SLA,",Google warrants that it will provide ?,"Services in accordance with the applicable SLA,"
1029,doc29,"Google and Customer further warrant that in performing their obligations under the Agreement, they will comply with all applicable anti-bribery laws","Google and Customer further warrant that in performing their obligations under the Agreement, they will comply with ?",all applicable anti-bribery laws
1030,doc30,"These limitations of liability do not apply to breaches of confidentiality obligations hereunder, violations of a party’s Intellectual Property Rights by the other party, indemnification obligations hereunder, gross negligence, willful misconduct or Customer’s payment obligations hereunder.",These limitations of liability do not apply to?,"breaches of confidentiality obligations hereunder, violations of a party’s Intellectual Property Rights by the other party, indemnification obligations hereunder, gross negligence, willful"