inquiry_id
int64 1
15
| inquiry_type
stringlengths 10
23
| customer_id
int64 201
215
| account_id
int64 5k
5.01k
⌀ | question
stringlengths 24
56
| response
stringlengths 34
93
| status
stringclasses 2
values | date
stringlengths 10
10
|
|---|---|---|---|---|---|---|---|
1 |
Account Balance
| 201 | 5,001 |
What is my current account balance?
|
Your current balance is $1,500.00.
|
Resolved
|
2025-01-01
|
2 |
Transfer Funds
| 202 | 5,002 |
How can I transfer funds to another account?
|
To transfer funds, log in to your account and select 'Transfer Funds'.
|
Resolved
|
2025-01-02
|
3 |
Loan Status
| 203 | 5,003 |
What is the status of my home loan application?
|
Your home loan application is in process. Expect a decision in 3-5 business days.
|
Pending
|
2025-01-03
|
4 |
Account Opening
| 204 | null |
How can I open a new savings account?
|
To open a new savings account, visit our website or a local branch.
|
Resolved
|
2025-01-04
|
5 |
Credit Card Application
| 205 | 5,005 |
What is the process for applying for a credit card?
|
To apply for a credit card, please visit our credit card application page.
|
Resolved
|
2025-01-05
|
6 |
Transaction Inquiry
| 206 | 5,006 |
Can you help me with a transaction inquiry?
|
You can view your transaction history in the 'Transactions' tab of your account.
|
Resolved
|
2025-01-06
|
7 |
Mortgage Information
| 207 | 5,007 |
How can I apply for a mortgage loan?
|
You can apply for a mortgage by visiting the 'Mortgage' section of our website.
|
Resolved
|
2025-01-07
|
8 |
ATM Withdrawal Limit
| 208 | 5,008 |
What is the withdrawal limit for ATM transactions?
|
The ATM withdrawal limit is $500 per day.
|
Resolved
|
2025-01-08
|
9 |
Interest Rates
| 209 | 5,002 |
What is the current interest rate for a savings account?
|
The current interest rate for savings accounts is 1.5% annually.
|
Resolved
|
2025-01-09
|
10 |
Fraud Report
| 210 | 5,010 |
How do I report fraudulent activity on my account?
|
To report fraudulent activity, contact us immediately at 1-800-123-4567.
|
Resolved
|
2025-01-10
|
11 |
Account Lock
| 211 | 5,011 |
My account is locked. How can I unlock it?
|
Please contact customer support to unlock your account.
|
Resolved
|
2025-01-11
|
12 |
PIN Change
| 212 | null |
How can I change my PIN?
|
To change your PIN, go to 'Settings' and select 'Change PIN'.
|
Pending
|
2025-01-12
|
13 |
Online Banking Access
| 213 | 5,013 |
What should I do if I can't access my online banking?
|
If you can't access online banking, please reset your password or contact support.
|
Resolved
|
2025-01-13
|
14 |
Deposit Inquiry
| 214 | 5,014 |
What is the status of my deposit?
|
Your deposit is currently being processed and should reflect in your account within 24 hours.
|
Resolved
|
2025-01-14
|
15 |
Account Closure
| 215 | null |
How can I close my bank account?
|
To close your account, contact customer support for assistance.
|
Pending
|
2025-01-15
|
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